Add a second custom email account in the same next-gen service desks project

[Marco]

Hi Guys,

Is it possible to add 2 email accounts to the same next-gen service desks project?

I'd like to have a generic support@ email account and a second customer1@ email account that can be managed by the same project.

Thank you

Marco

[Angélica Luz]

Hello Marco,

Thank you for reaching out to Atlassian Community!

When using a Classic or Next-gen Jira Service Desk project, currently, it's possible to add only one custom email address. 

There are feature requests suggesting the implementation of such ability:

• As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk
• Allow multiple email addresses to be associated with a single Service Desk

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica