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Jira Service Management
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Dear colleagues from Atlassian community, I would like to know how I can replace Double quotes [""], wi script Runner. This is an integration problem and I need to Change [""], for the ...
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I have recently implemented Jira cloud within our business which is working really well, however I have found that recently some requests come through with no SLA. Upon investigation they should have...
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Hi, We have JIRA setup on-premise and we are trying to connect to JIRA to get and create tickets. We tried to use JIRA Apis and they will work only for on cloud JIRA setup. Using OAuth we ca...
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Hi all Can anyone assist with which field the customer satisfaction comments are held in so that I can add this to a filter I am building? I need to be able to list out tickets with the number...
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can customer export there issue in excel from customer portal .
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customer not able to export there issue in excel
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Several custom fields are locked (Message "This configuration item is locked by Jira or one of its plugins. You are not allowed to alter its configuration"). I need only change names of some custom ...
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Hi, I am trying to send internal comment to non user through CC. But unable to do so currently. Objective is without notification to customer need to send mail to other departments out side organiz...
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Hi, I am trying to send internal comment to non user through CC. But unable to do so currently. Objective is without notification to customer need to send mail to other departments out side organiz...
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Is there any way to create a JIRA issue from a Slack message (I know this is possible - wait for the complete use case) and spawn it as a thread in Slack through which comments and approvals can be p...
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There is no Behaviors for Cloud. Without behaviors how do I use the 'Script Runner for Jira' to make a custom field a required or non-required based on a particular value selected on a dropdown list...
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I have created a list of about 20+ values for a drop down custom field, but I only see about 10 being listed on the view screen. Even when I try to use that field with 'automation for Jira' not all t...
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I accidentally added 300000+ users from AD into Jira Service Desk. How can I batch delete them? We are using Microsoft SQL as database backend. The installation got no crucial data yet as it'...
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Does Anyone know what the DKIM and SPF records are for Jira?? I need these records in order to configure my domain send as email address.
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Using Dataplane's "Current Issues Values" report. Using Value of Epic Link. The domain axis is showing in what appears to be a random order but need it to show in alphabetic order based o...
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I created a new Automation rule that alerts users when a certain Component is added to a servicedesk call. I created a test service desk call with that Component, and if I go to "View log" for the Au...
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I would like external emails from customers that are sent to our outlook support inbox (which is then linked to the Jira SD board) auto-create a ticket within the board. It works exactly as expected ...
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People in my team told me it's not possible but I just wanted to confirm it with the community. Is it possible to have custom filters in Service Desk? I would love to be able to sort tickets by Date ...
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My company has two Jira Service Desk cloud instances, sometimes a customer opens an issue in the wrong instance. What would be the best way to forward that issue/request from one instance to another...
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Hello, Is there any way to view full list of rules by trigger/project. For example if i would need to know all rules that are triggered when a ticket with specific parameters is created. Or alternati...
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I am getting: The value 'agent.name' does not exist for the field 'assignee'.
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When a ticket is raised with an email including an attachment I can't access or view the attachment in the new Service Desk layout. The attachment appears as below in the comments section: [^attach...
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I have the problem that my customer does not receive the invitation link - nor in the spam folder. Other customers or my test email adresses always geht the invitation link. If I sent him an email by...
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The ticket email the customer receives once an agent has responded is from a different email address than the service desk uses, so when the customer responds the email goes nowhere.
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I'm using GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer with query params "start" and "limit". By default, the limit is 50. Thereby when I'm trying put a limit on 300 it still re...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |