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Jira Service Management
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There are 3 columns: Name, Open requests, and Closed requests. The jql when clicking on a count in the Closed request column returns something like 'reporter = <reporter name> AND N...
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Hello, I found similar questions here, but no working answer. In each project settings of our service desk projects (even new ones), hitting the widget field will result in: We haven't ...
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Is there any way to see if an email has been sent to a client. we have had a few people tell us they do not get our support emails and was wondering if we could see if something bounced or was never ...
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Hello, Does anyone know if it's possible to have the short text field pull repopulated names upon typing? e.g - I would like to prevent my users from entering the wrong client name when creating a ...
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Other workflows in other projects use a state called Complete, when we installed JIRA Service Desk it added the status Completed and it's causing confusion. I saw here that Service Desk allows you to...
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Recently I bulk moved a bunch of issues from one project to another project. The issue I am having now is that the "show details" is missing on all of the issues that migrated to the new projec...
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I have a service desk project, but I have limited changes from the Portal setting. I want to change the header link, like the attached. The portal looks like: CompanyName Service Desk / ProjectName...
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Hello, Since our last update we are seeing a problem on the service desk signup form. It is missing the field for users to type in the captcha solution: Has anyone experienced this and know how...
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Hello, we are facing the problem that the approval process on the Service Desk is not sending a notification email for the approvers to approve/reject the issue. Approval required rule in Custom...
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I have a status that I configured with an approval. It gets approvers from the CAB field, considers all approvals and has the correct statuses to transition to based on the action. When in the iss...
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Dear Colleagues from Atlassian Community, I want to know if there is a possibility for dual-encode in Jira Service DEsk ?
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Currently we are synchronizing around 100K customers with some metadata to JSD 8.5.1 via REST API. The speed however is very poor, it takes approximately 2 seconds per customer. We have found that au...
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Hi Team, I am using jira service desk cloud when i reply to the customer with comments and attachments the attachments file(pdf,word,etc) all those attached files are reciv...
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Hi, I use custom fields and number stats but i'm not able to perform a statistics over a selection of cards with a particular label. Number stats performs statistics over all the cards even if a lab...
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Hi, Has anyone else experienced that new issue is created when mail is sent from other than reporter to an existing issue? Even though Jira issue number is included in summary? We find that it...
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I want to send a email to the agents when a customer raises a request via e-mail
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Hi team , how do I create same report same as dashboard view and export as excel format .
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Is there a possibility or feature available within Jira Service Desk to deploy reports to Customer Portal?
633 views 5 0 Deleted user February 10, 2020 -
So we have a situation where our clients need to tell us when the package they ship to us will arrive. We want to capture this information in an issue we call "Media Handling". FedEx, UPS, USPS, etc ...
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I'm working on an integration with the JIRA service desk and it's working very well. We're using the Create Customer Request API to create new tickets. These tickets are being "created by" the user w...
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I have remarked last time I want to upgrade our Jira-Server that JSD is in state "licensed but not installed". Jira Service Desk 4.6.0 Jira Core 8.6. Jira Software 8.6.0 What I have done until ...
346 views 3 0 Deleted user February 10, 2020 -
I have a workflow step in JSD that is requesting approval from 4 people before proceeding in the flow. How can I query who has not approved vs having to open each request individually?
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Hey everyone, I know this has probably been asked a million times before, but I'm struggling setting up workflows in Jira. Attached is our current support workflow and a bug workflow I'm using as a t...
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Hey there, We are considering implementing Jira Service desk to replace our current ticketing system. One of the bigger asks is whether it is possible to route users directly to the Help Center via ...
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I'm looking for suggestions on how to utilize Jira to track tickets that pertain to specific customers as well as specific customer part numbers. I have used components in the past for tracking...
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