Community resources
Community resources
Community resources
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Jira Service Management
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How does one enable sending of replies/public comments to email addresses listed on an issue in a custom field we're calling "Additional Reporters," not just the individual listed as a Reporter. We ...
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Hello, I created two similar projects and created in gmail two emails for sending notes to jira service desk. One email arriving in the project like it suppose to be but second email in second proje...
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I have validated the domain ok trough DNS, added the spf and the cname s1 and s2, but io cant validate the domain trough the tool, gives me Unknown server error without description, and when I t...
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Hi there community, I can't get our next gen service desk to choose the task priority based on the priority set by the email sender in their outlook. I've seen posts about jira classic doing this, ...
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When building a request type and adding fields, is there a field that add that would offer choices or options for a client to specify request.
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We often create Incidents from inside Jira in our JSD Helpdesk project. But what I'm being told is that when we do this it is actually created in Jira Core so the emails that go to customers do...
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I'm new here and am slowly getting used to the Jira Service Desk. I have encountered the following problem: The first newly created project was automatically named "External Service Desk". After ch...
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In a service desk project, I've gone to the Notifications section and removed all "reporters" entries from the various events. This leaves "All Watchers" and "Current Assignees" as people that ...
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Hi All, I have important for me question. Can I create a linked issue from Jira Service Desk in Jira using "Create linked issue" feature. What I have: - I'm admin on both applicatio...
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In Servicedesk we have Change requests (RFC) with each one or more linked issues. When RFC's have a dependency on other RFC's we need to establish a link, so these changes can be tested en released ...
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I've added an additional email account to my Jira Service Desk project. Now I'm trying to set the default request type of this email account to a newly created request type. But in the dropdown menu ...
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I have a user that id considered an admin of the project, but is not getting notifications when tickets are submitted in service desk. I've done a test email, and only I received it on my email...
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Hello, I'm still very new to Jira Service Desk and we are looking to create a repport based on service desk support tickets created by (reported) our customers grouped per client we have. Example. we...
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I created another Service Desk project and when trying to clone an issue I get the following error message : Cannot clone issue. Caught PSQLException for insert into "public"."AO_54307E_REQUESTT...
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Where do I go to change the "Need to raise a request? Contact us." text on the portal? I feel like this should be simple to change, but I cannot find where in Jira Service Desk to do it. Also, ...
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Hi, While configuring email request in Jirra , Iam able to edit only email part. But I want to change the domain cascadera.atlassian.net. Eg: Test @cascadera.atlassian.net Is there any option&nb...
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Hi guys, I am having issues identifying requesters because I cannot see their emails when the request is created in the Portal. I had to open my service desk to public so basically anyone c...
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Hello, Integration was successful. But when I go to the customer portal and try to search for articles. I can only find articles using English words in the search. When using other languages, the se...
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Dear community, Is it possible to split the customer access between portal and incoming mails? We would like to allow all mails to be send to our helpdesk (from any domain), but on the other...
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Can not create SD project: Log entry shows following 2020-06-03 13:01:25,239+0600 http-nio-8080-exec-24 ERROR glebk 781x21966x1 1a1c0uc 10.0.0.189 /rest/project-templates/1.0/templates [c.a.p.r...
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Hello teachers, we want to conduct multi-person conversations with customers through JSD. Such as: 2 customers and 2 customer service dialogue, customers do not need to register an account. May I ask...
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Hi, teachers. Scenario: The customer does not register a JSD account and contacts us via email. The customer's mail can not receive the attachment file we reply, please ask me how to set up to solve ...
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Hi Team, good day! Hope you are doing well~~~ My team is working on integrating JIRA Service Desk with Netcool/OMNIbus and Netcool/Impact to implement creating tickets automatically based on alerts...
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Guys, I have migrated from Java JDK to Open JDK for my jira service desk, just need to know if it is required to use any certs, keystore and trust store for open JDK? Remember we were using it for J...
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| Subject | Author | Posted |
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