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Jira Service Management
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As the subject states: the participant does not receive any notifications when comments are added, status changes, etc. Do I need to mess with permissions? Nothing stands out to me as rel...
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We would like to require all employees to use SSO for cloud based Jira service desk. However, we do not want to require it for our customers. Is this possible
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When I created a test project for myself, I, as the Project Lead, can see queues in the left sidebar. When another person, who is also a Jira Administrator, and by default, added to all projects crea...
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We are utilizing the approval process in Service Desk for the first time. The approver can't find the email notification and we want to resend it to him. What is the process for this?
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Hi there, I am trying to add couple of users to our JIRA service desk, however they are not receiving the invitation emails. As a test, I put my email address down and I did not receive the email a...
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When we try to import data from Freshdesk, either JSON or CSV, Jira shows the following log: 2020-02-27 14:04:27,407 INFO - Import started by admin using com.atlassian.jira.plugins.importer.sample.S...
413 views 0 0 Deleted user February 27, 2020 -
Hi I'm like to know how I create a dashboard showing EPIC name Number of Issues in each EPIC by status and then be able to show for each EPIC, the list of Issues by Name, Ticket nbr, Status...
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When the customer looks at an issue in the Customer Service Portal, the comments field is right under the summary field. The Detail of the issue is under the comments fields. When more and more comm...
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We have created a SLA (Jira Service Desk) that starts counting when an issue enters status #2 in the workflow and stops at status #4 or Resolved. But when an issues is Resolved and then reopened - t...
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...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" b...
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I have a JSD project wherein we are tracking SLAs at a granular level in the background, say around 10. But I do not want all of them to be diaplayed on the screen as it will create confusion. Is it ...
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Can customers change the status to Escalate?
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Hi, Organisation filed is getting cleared ( Become Empty ) After Specific Transition Performed by Customer, I have no clue how it is happening No post function no Script listener is added to clear t...
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Hi @Angélica Luz - I followed the steps you listed above but when I test the approval, I get a message below the status button that says "Approvers Needed". When I click that, it say...
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Hi, we are planning to integrate Jira Service Desk into our organization. The goal is that every IT Team will have his own Jira Service Desk project so that Customers can track the status of...
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I'm trying to create an issue using IssueBuilder and I can't add an assignee to this issue. I have already used the methods setAssigne(BasicUser user) and setAssigneeName(String name). The nam...
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Hello Dears , please i need to know what is The fundamental difference between ME service desk and Jira service desk. Currently we are using ME service desk in our web hosting company and we h...
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ticket opening by email with the same title and origin is creating several ticket's
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Where is the 'Issue Type' located in new view
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Called that this closed I can not finish even being the system admin. Say you are not allowed to transition this item
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Hi, I am trying to understand the UI differences between the Jira Service Desk Help Center for the cloud vs server. The image below shows some blocks the user can click on and I wanted to...
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Occasionally I don't receive a notification to inform me that a customer has added comments to a ticket for which I am the assigned agent. This only seems to happen when the comment is added via the...
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Jira Service desk says that our maintenance support license has expired yet when logging into MyAtlassian account the license is valid for another year. We have tried re-applying the license bu...
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...tc). Ya digo, funcionaba bien la semana pasada. Estas son las propiedades del manejador: CC Responsable: true CC interesados: false Crear Usuarios: false Dirección de Correos de R...
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I`m investigating if it`s possible to export statistic reports with specific data about the raised service desk tickets. We are in the process of analyzing optimization of our hotline support....
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