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Jira Service Management
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I have the latest Jira Server installed on our Linux server. Everything else about Jira is working great with the exception that our webhooks are not being triggered. The webhook is as generic as ...
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We have a next-gen project with 4 of our own request types, plus the built-in "Email request" type which is where all emailed requests go. I would prefer not to use the "Email request" type at all an...
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Is there a way to sort the Gannt Chart in Big Picture by End Date?
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Hello I need add some fields to the issue view of the customer, after the customer create an issue, is it this possible? they want to see the responsable and the priority, any idea? tha...
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I am writing a script on ScriptRunner to update the fields once an issue is created, but I receive the following: error code: status: 403 - Forbidden I saw on some posts mentioning that might be du...
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These steps below aren't right. There is no option to select "workflows" within "project settings". I have the diagram loaded in from a template, I just cant find any way to apply it to my own and on...
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Hi, We're currently having email tickets sent through as "Problem"s but want them to come through as "Service Request"s. When I use the dropdown to change it, only Problem and Task - Detailed show...
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We've connected Confluence articles to our Jira Helpdesk The current amount of 'suggested articles' shown (when creating a ticket) is 3. Can we increase this amount and how?
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Now I have free edition with 3 active users, I would like to know how can I link Jira Serive Desk to my own website and the process. Please kindly assist. Thanks
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Hi I have migrated my project from JIRA to Service desk recently. However, when a customer is commenting on a ticket in service desk, which includes a ticket id in itself, the URL that is get...
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It went from from looking like a sleek modern thing to more of a legacy version, I just got spooked when it didnt look the same. Examples are how the status change and all those options to assign are...
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The Zendesk ticket forms are a collection of custom fields in multiple screens. Zendesk allows an agent to choose one of the appropriate ticket forms and update it depending on the ticket he/she is w...
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Can I when posting a comment delay the time that it is sent to a recipient I.E want it to look like its sent at a particular time?
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Hello all, A short background, I am working on a service desk for a department. The issue may require multiple steps to complete but it does not have to be in order. For example, once the user...
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Hello, I would like to know how I can hide the ticket request types until the learner has searched through our documentation? Once they have searched and been unable to find a resource on that, they ...
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Hello, I am trying to add an application link for Refined so that I can get access to the knowledge base module on the refined UI.
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We have a service desk that we've just started using and it's creating an odd issue. Specifically, we have notifications turned on for new issues, and most of them come through just fine (85% or so)....
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Hello, again, If I install this add-on, what will happen to the existing automation (the one comes with the system). Will it override it? and what happens if we have both? I'm trying to preven...
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Hello, I'm trying to automate the due date. Is there a way to assign due date for new issues automatically? like 2 days after ticket open?
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Does Time in Status for Jira Cloud work in Jira Service Desk?
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Our leadership team has concerns about relying on marketplace apps for additional functionality not currently offered within the base functionality of JSD Cloud. - When JSD Updates, can we be ...
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Where do I find the complete list of all the options available on issue.* like issue.id, issue.summary etc.,
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I, a Product Manager, am in the process of setting up a Jira Service Desk for my product. I have configured the widget and forms to my liking - however, am facing a little resistance in adoption from...
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I have the slack integration for jira service desk set up in one of support slack channels. When I leave the filtering blank, all tickets created show up in our slack channel. However, when I try to ...
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My customer is receiving incidents from a Jira Service Desk portal. The Support Team, picks them and escalate them to a Jira Software project used by the development team. The Development te...
1,210 views 0 1 Deleted user February 6, 2020
Atlassian Community Events
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