Jira Service Management

Hello,   Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every  2 minutes. We ...

• automation
• cloud
• email
• jira-service-desk
• reply

As a Jira administrator, I can give an agent permission to some user. According this FAQ https://support.atlassian.com/jira-service-desk-cloud/docs/what-service-desk-users-are-there-in-jira-service-...

• cloud
• jira-service-desk

Hi, I am using Jira Service Desk while configuring SLA, it says limit of 30, which can be extended to 60 on request to JIRA Team. I am going to have 200-SLA in 3 different metrics, so 600 in total ...

• cloud
• jira-service-desk

HI,   I would like to track that how many days a ticket sat in sprint before development started, how many days it took for development to complete and same thing for testing.  I was thi...

• cloud
• jira-core
• jira-service-desk-cloud

Dear Atlassian Support, I activated customer notifications for comments getting added to a request. Now I want that the customer is getting two emails, when I add two comments within 1min. Unfortuna...

• jira-service-desk

Parent issue Type: Sub Engagement Child issueType: Contract details. A parent issue can have n number of subtask(child issue). Each subtask has a field "oracle project #". Requirement: I need to ...

• jira-service-desk

I'm trying to make the customer portal for customers for a specific project which contains an portal. I have setup the permissions withing the permission scheme but it still does not allow customers ...

• jira-service-desk
• jira-service-desk-server
• server

Team, Need to address the vulnerability "NTP clock variables information disclosure", may I know how do we check and fix this? I have jira 7.12 version and we are soon planning to upgrade to 8.6 in ...

• jira-service-desk
• jira-service-desk-server
• server

how can i set up an email service

• jira-service-desk
• jira-service-desk-server
• server

Hi there, We would like to send welcome emails to our customers. These emails will include information of how to use the Service Desk and a few steps of our process. We want to manage and keep ever...

• jira-service-desk
• jira-service-desk-server
• server

Hi There,    We have a couple of SLA's in place, but have one that doesn't work that well. We have cases where we have to meet an SLA time using a workaround to keep the business running...

• cloud
• jira-service-desk

Hi, I don't fully understand the Service Desk Agent system. There are 3 Agents and we have 50 user licens in Jira. What exactly are the differences between those Agents and the other Jira users? Wha...

• jira-service-desk
• jira-service-desk-server
• server

Hello, I have quite a lot of issue with this format: Summary: "21389213219 Example summary 1" Reporter: "no-reply@example.com" Text: " Name: Customer Name Email: customer@example.com Requ...

• cloud
• jira-service-desk

I am trying to extract the records of those JIRA tickets from a particular project which has linked issue's and issue type should be BUG or DEFECT.   Tried something like this: Project = FNT ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,    This is JIRA v8.3.1 with  JIRA Service Desk Application v4.3.1   I am working in a language translation, so I went to atlassian repository and downloaded the se...

• jira-service-desk
• jira-service-desk-server
• server

Scenario 1: Change Request is created by a customer and filled up initiating Division field as "Team A", after filling-up the necessary fields, he will manually change the status to "Ready for Sanit...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We would like to display our Atlas CRM Company & Contact fields in filter results, queue columns, and dashboards for issues linked to Atlas CRM Companys & Contacts. I can use JQL to query by...

• atlas-crm
• cloud
• jira-service-desk

Hi,  we use JIRA (cloud version) currently and would be going to self-hosting architecture for a number of reasons. My question is, 1. that are there any configurations that are different for...

• cloud
• jira-service-desk-cloud

I accidentally upgraded to the latest Jira interface. Is there a way to revert back to the older version?

• jira-service-desk

Hi,   I am using diff functions to calculate the aging of a given a ticket.  {{now.diff(issue.created).prettyPrint}} the output is negative but my answer is like -3 days 8 hours. How ca...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Support, I have added confluence knowledge base to servicedesk, but when I am trying to search some articles from that space it is not working. I saw a video when you search for smth you recei...

• jira-service-desk
• jira-service-desk-server
• knowledge-base
• server

Hi,  On JIRA service desk cloud, we struggle with email notification settings.  On a classic service desk project, all users are added, with the same role (service desk team).  Some...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Is it possibile to export cloud backup of a single project? When I download the xml + images zip I have no option to choose which project to backup, and the xml downloaded has different proje...

• backup
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to combine several requests into a single request? I don't want to close them because they either involve several people or are the same request with more info.

• cloud
• jira-service-desk
• jira-service-desk-cloud

When I tried to create the Service Desk Widget, the following error message appeared: Any help will be appreciated.  

• cloud
• jira-service-desk