User Rights

[Anuj Gupta]

Can you please provide me the list of rights of different categories of users in Service Desk viz. Administrators, Developers, Service Desk Customers, Service Desk Team, Temp Project Managers and Users. Is there any document for this. For example, a "Service Desk Team" user doesnot have the option of "Add Internal Note/ Reply to Customer" on Comments section in Activity screen while opening an issue. So, this is not clear as to who can do what?

[Boniface Kamau]

Hey Anuj

Check below documentation from page 9, it has the rights for users, agents, and admins.

https://product-downloads.atlassian.com/software/jira/downloads/documentation/SERVICEDESKSERVER033-130117-0338-672.pdf 

Cheers,

Boniface

[Angélica Luz]

Hello @Anuj Gupta,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support and they are already helping you with this request. 

To avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may fave the same question.

Regards,
Angélica