Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello, I want that whatever email will be sent from my service desk should be from my company email ID to which they are raising the request. When I am trying to change the outgoing email address f...
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Hi Everyone I would like to know. how I can create a custom domain for my jira service desk I have been trying for a while but I can't remove the atlassian.net from my doma...
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Hi, I have created JIRA Service desk project and created group of customers to add some of users for respective customers. For one of users, I created user and users did receive...
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I have custom fields that are referenced by 'php-jira-rest-client'. The code uses a config file that contains a list of the custom field id's. When I migrate between instances we need to ...
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We need to turn off the Jira Service Desk feature that automatically creates a Jira issue and places in our Jira backlog whenever someone sends an email to my staff at "xxxxx.JIRA.atlassian.net...
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Hello, I would like to understand the license rules of Jira Service Desk for non profits orgs. What are the steps that can I follow to access the non profit program? Today we are running the free ...
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Users are asking for best practices related to how to safely interact with the API when it comes to creating a high volume of tickets in a small span of time, or creating single tickets with informat...
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When "creating an issue" from a Slack message, I am only given the option to add a "Jira project" and specify if it's a bug, task, etc. but I want to be able to add to a specific epic. Is this possib...
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Is it possible to randomly assign agents to the requests that are created?
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Hi everyone. I'm just getting started with setting up our Service Desk and I've got a couple of use-case questions I'm hoping to get some advice on. We plan to have an internal portal where our empl...
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I created a new service desk and am trying to use our MS Office 365 email address for it. But it won't authenticate despite using the correct password. How can I fix this?
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Requirement is currently I have only two fields when I am trying to create a customer I.e email id and display name. Two questions I have 1. Can I add few more fields as custom field while a...
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There's any way for the clients to download a report of the tickets from the customer portal??
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Hi All, I got this error when im trying to change the sent on behalf email address: "Unable to check the domain claim because you are not an organisation admin." I followed this guide: https://co...
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After creating an Automation rule to create a new case Jira desists send an email from a new case. What the problem? Please help!
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Hello Community, When i am watching an issue and my colleague is watching the same issue, is it possible to get a live notification/pop-up to see that he is also wathcing the same issue at the same ...
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Hello I know Jira issue numbering is based on the project - eg. PRJ-0001 etc. But is there a way to include the type of issue into the numbering as you get in ServiceNow? So that your I...
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Dear all, I would like to export values of Time to First Response and Time to Resolution as numbers from the Jira Service Desk Cloud Platform. I've already added the colums in the filtering...
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Hi, I need to extract some data from an external database starting from Organization attribute on the issue in JSD project. Next, I need to store these information on custom fields in the issue det...
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Since the Upgrade to Jira Core 8.9.0, Jira Software 8.9.0 and Jira Service Desk 4.9.0 the Jira Service Desk won't start anymore. All plugins stay disabled, even the Jira Workinghours. Tried to fix th...
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Hi, I'd like to know the logged in customers ip addresses for security reason. I know about the user session part in JIRA administrator, but there is any way to get it from JIRA service desk, speci...
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Hi, We have deployed Time Tracking into our Zendesk and love the application! The only problem is that we need to be able to edit/add categories as per the below screenshot. Can someone advise how ...
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i am trying to get ans approvals permission enable
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I'd like to customize the mail subjects but it's not possible in cloud jira-software. Could you teach me the good plugins?
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I am tired of investigating why i can't add attachment while responding to Customer on Service Desk. I have attachment field on my screen when adding attachment no option to share with custo...
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Atlassian Community Events
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| 18 | |
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| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 4:31 AM PST |