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Jira Service Management
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A customer of ours who I'll call "MJ" had been using Service Desk for months without issue. However during one attempt to sign in, he "hit the sign in with Google button mistakenly", and has now lost...
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When a issue is resolved SD automatically send the customer a email with the change of status. SD is not sending "Respond to Customer" comments via email, but they do show up in the portal.&nbs...
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We have teams that complete work on Jira Service Desk tickets and also complete Jira Software issues. We have some teams that receive their work items off of kanban boards, some work off of dashboard...
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Is it possible to use Azure AD Groups, synced with Atlassian Cloud, to define a Jira Service Desk "Organization" so that group will have access to place requests via email or the portal? I want certa...
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I cant change Ranking from canban board using Service Desk filter ? The ranking just dont change ?? hope someone can help me
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Hi, I would like to host a JSD Server a portal where customers can apply for privileges in a system. In my "<System Name>" request form, I have a custom field called "Division". It is a selec...
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I created a Service Desk to collect tech escalations. Through Jira Automation, different service desk tickets are labeled with respective tech projects (Website, Core, etc...) I want to setup...
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Hi Atlassian community ! I am using "custom fields" in "Project Automation" to dynamically add information to email sent through Service Desk Project. (e.g. {{issue.Name}} {{issue.Surname}} which th...
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After updating from Proforma Lite to Proforma Pro, the created forms are no longer loaded. The forms are still linked to the request types, but are not loaded when called. Is this a known b...
1,548 views 1 0 Deleted user June 30, 2020 -
We are evaluating JSD Cloud for our organization. We will be using a paid plan but we are concerned about what we are seeing. We see the described use cases as bare minimum functionality....
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Hi all, I'm looking to implement some sort of random processing within Jira. Only 25% of a specific sub-task needs to go through QA, so does anyone know of a way to do one of the following: Out of...
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Hello all! I wanted to upload custom icons for the service request types I have in service desk/help center but I could not find specs anywhere. Does anyone know size, file type rec...
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There is an issue with assigning people to tasks in Jira Service Desk Project. When an admin or agent tries to assign someone in the field person assigned for a specific task , the field does not ge...
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I signed up as a fresh account on Jira Service Desk but for some reason I cannot see an option to create a nex gen project and by default all the projects are classic service desk. I checked...
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Hi, in our Service Desk the Approval section isn't visible: I followed all the steps on the documentation, my workflow has the Approval configuered with the custom user picker field "Approvers"...
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We have automated emails which have same titles. is there a way to merge all tickets automatically with one rule into ONE ticket? and maybe delete the other tickets created prior
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When I add a customer to a Service desk project, I get a notification that the customer has been succesfully added but, then when I refresh the page or navigate back to the ticket the customer is no ...
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Hi, What is controlling the order of layout for the project being displayed in the Service Desk Portal? And how can I lock the order? It seems the order of layout is changing randomly. Below...
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Hi! I'm trying to get targetDate value from TTS field via Jira api and it only returns this value: Though in Groovy scrpits I can obtain values from objects inside ArrayList: Are this value...
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I'm hoping someone might be able to work out why not all the users I'd expect to see are appearing in a custom field (User picker, single user) when viewed via our Service Desk customer portal. Belo...
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Hi I want to create two workflows on Jira which i am unable to find on jira market place i am attachin screen shot please help in priority
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I want to delete issues in Jira Service Desk that meet certain criteria. However, I can't find a "Delete Issue" action in the Automation UI. These issues are getting created automatically when...
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Already set: Rules will run as if performed by ME (admin), but having error: "You do not have permission to create internal comments on this issue", where I clearly able to create inte...
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I have automation rules set up such that when duplicate cards exist and I transition the states of one of the cards, all duplicate cards are closed. When this automation is processed, the dupl...
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Currently i'm try to create a task using the JIRA Service Desk REST APIs documentation. The point that i have question is: how can i create a new task and add participants? Following the do...
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