Jira Service Management

Hola buenos días..   Necesitaría saber en que tablas, de la base de datos de jira, se encuentran los datos del SLA configurado en el Service Desk, para poder exportarlo a Power Bi y poder arma...

• database
• jira
• jira-service-desk
• jira-service-desk-server
• report
• +2 more tags...

Hi, We're using Jira 7.9.2.   Is there a way to set up Jira to notify the assignee as soon as an issue is created?

• jira-service-desk
• jira-service-desk-server
• server

i want to set these item: each user must be see issues that related to their customer and other issues should be hidden for that user how would i do for this situation? Thanks for your guidance

• cloud
• jira-service-desk
• jira-service-desk-cloud

We want to integrate our existing G Suite user directory with our Atlassian site (Jira and Confluence). Jira Service Desk and Jira Software has been running for a few months and users have been adde...

• cloud
• jira-service-desk
• jira-software-cloud

Hello! Need your help. I have 65 issues with status "to deploy" How I can change their status to "closed" at the same time instead of change status for every issue 

• jira-service-desk

Hi all. 1) Is there any possibility to move the different Jira Service Desk Boxes on the customer Portal. E.g. I attached a Customer Portal Screenshot from the web. I want to move the "IT System De...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Custom fields that are multi line text fields have a very small column width in Jira Queues, making them very difficult to read. Is there a way to increase their column width?

• custom-field
• jira-service-desk
• jira-service-desk-server
• queue
• server

I have a template Service Desk project that I use repeatedly to speed the creation of new projects.  Lately, I have not been able to pull that project up when selecting "Share Settings with Exis...

• cloud
• jira-service-desk

Looking to queue on a board based on geographic locations.   Using Jira Access and importing my entire user base using API to Azure AD.  I'm mapping the AD physicalOfficeLocation attr...

• cloud
• jira-service-desk

We need to have more icons for selecting for request types. Our designer created some icons and we want to upload them to the server. How can we do this? I found that we can create a record in the "...

• jira-service-desk
• portal

I have a user-defined field that I use with multiple projects and it is currently set to "Required". For a new project, I want to use this field but it not be required. I started down the path of c...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, all! I have a lot customers(Companies) registered on my Jira Service Desk portal. I'd like to know, if is it possible to create a kind of report based on how many tickets customers opened? For...

• cloud
• jira-service-desk

We have a list of SLAs in our system based on issuetype, priority and an insight field with the type of SLA that was sold to the customer (silver, gold, platinum. When we create a new issue, we see ...

• jira-service-desk
• jira-service-desk-server
• server

Good Morning, Is there a way to add more than one "Summary" field when managing the request form? It seems I can only select it once. In the picture I have inserted, you'll see there is only one lis...

• cloud
• jira-service-desk

When searching on the Customers screen, what user properties is it actually searching against? I can find someone with a username or email.  Are those the only two properties it searches? &nbs...

• customer
• jira-service-desk
• jira-service-desk-server
• search
• server

....public.atl-paas.net%2Finitials%2FS-4.png&size=32&s=32" }, displayName: "service.center", active: true, timeZone: "America/New_York", accountType: "atlassian" }   U...

• automation
• cloud
• jira-service-desk

...rganization-Network-Message-Id : 01d8ca1a-336c-4bcf-01f6-08d7d164f02d • X-MS-Exchange-Organization-SCL : -1 • X-MS-TNEF-Correlator : • X-MS-Exchange-Organization-RecordReviewCfmType : 0 • x-ms-public...

• jira-service-desk
• jira-service-desk-server
• server

Hi All, I am not able to create the SLA Report as what parameter i need to add so that i will able to generate the reports.   Regards, Uday

• cloud
• jira-service-desk

Sending query: project = "IR" and (###TFS4JIRA###.JIRA.Status = 'AWAITING SUPPORT ACTION' or ###TFS4JIRA###.JIRA.Status = 'CLOSED' or ###TFS4JIRA###.JIRA.Status = 'WORK IN PROGRESS' or ###TFS4JIRA###...

• cloud
• jira-service-desk

Hi, I searched the articles in community already, it seems that we're not able to modify mail content, current the mail is "Almost done! Follow the link below to finish signing up to StarvR. For s...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   I have a next-gen project and I can see there are custom fields with the same name. I using a plug in to find out. But I can only see one of each within Next-gen.   How can I d...

• cloud
• jira-service-desk

I don wanna have option to select 1 of 5 options os prority in Jira. I just wanna to show 3 basics. HIGH MID LOW. How can i hide others options.  But, i cannot delete other because Other projec...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to link 2 Confluence knowledge-bases to the knowledge base to a service desk project?

• cloud
• confluence
• jira-service-desk
• jira-service-desk-cloud
• knowledge-base
• +1 more tag...

Hello All, We have a request form for purchase that requires the approver to select whether the purchase will use one of two accounts. Is there any way that the ticket can be modified by the approve...

• cloud
• jira-service-desk

How do we move the custom report up my queue?

• cloud
• jira-service-desk