Jira Service Management

Hi Team, Users have been complaining about the missing 'Import Issues from CSV' option from Issues dropdown but as admin, I can see it. Is there any setting we need to change, as this KB sugge...

• jira
• jira-administration
• jira-server
• jira-service-desk-server
• jira-software
• +1 more tag...

SO we have a an SLA in place for client feedback, that once a ticket is marked as resolved and if no feedback after 3 days then the ticket gets moved into closed. how ever we seeing a number of issu...

• jira-service-desk
• jira-service-desk-server
• server

Hi,anyone could tell me how to write JS scripts to control follow: I want to notice user to click this button to give  feedback to us at the knowledge Base of JSD.

• jira-service-desk
• jira-service-desk-server
• server

Hi All,   I am trying to install jira on linux server - Centos (OS). Can anywhen help ?  

• jira-service-desk
• jira-service-desk-server
• server

I want to remove the value from the custom field or set it to null. The code below is not working as expected. Please advise me. Thanks in advance. regards import com.atlassian.jira.component.Comp...

• developer
• scriptrunner

I tried using both this method to set the value in assigned group and assignee: issue.setCustomFieldValue(assignedGroup_cField, assignedGroup) issue.setAssignee(defaultAssignee) or def changeHold...

• cloud
• jira-service-desk

Hi,  In my service desk I want to create a request portal where sale can booking a meeting with presale. But I want to create automation reject request if create request date less than 48h wi...

• jira-service-desk
• jira-service-desk-server
• server

What groups / role do I need to have in order to create a NEW Queue? 

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way I can add the last 'Reply to Customer' in to a report that I send our Customer. Which usually will detail the last requested actions

• cloud
• jira-service-desk
• reply
• report

Is there a way I can customise my profile so that  I can reorder the notes so the newest note is at the top of the notes.   For tickets with a lot of comments I find it a little frustrati...

• cloud
• jira-service-desk

I'm trying to change my email from demo@beon.atlassian.net to support@beon.atlassian.net and I can't, why?

• cloud
• email
• jira-service-desk

We thought that we have email notifications and iOS app notifications set up to enable alerts when a new Customer Service Desk issue is created. However, no alerts are being sent. Basically, we want ...

• cloud
• jira-service-desk

Is it possible to configure a compare condition to match only certain file names?  We'd like to create a rule that does the following: When:  Issue created If:  Compare two values (I...

• jira-service-desk

Hello, I am trying to change a projects notification email address to be [ithelp@email.com] different from the default email address [servicedesk@email.com] but am getting errors with the outgoing ma...

• jira-service-desk
• jira-service-desk-server
• notification
• server

Hi, basically we want to copy the value of a custom field to a comment using Jira automation - which works in general! {{Issue.Custom Field Name}}   However our "Custom Field Name" is somethi...

• cloud
• custom-field
• jira-service-desk
• smart-value

The selected default user is not able to run automation rules. Mr xxx left our company, but some automation rules are connected to his account. Can we change this into another account?   Tha...

• cloud
• jira-service-desk

Filter Subscription Recipients                                      &nbsp...

• cloud
• jira-service-desk

It seems I can't find the solution to this. A user customer which is using a specific project in customer portal, asked to me disable all notifications when his user is addes as a "participant". Ther...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi When my team forwards an email to the service desk, it will be created twice and our service desk email will be added as request participant in one of the two issues created. Any idea what is ca...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Is it possible to set the Component field when composing an email that will be sent to Jira Service Desk? I have a dashboard that shows issues with that particular component. I would like issue...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi! I have a Time to SLA "TTS - Duration Field" custom field which contains a "timestring" value type. I need to convert this duration to millis, but Date.parse doesn't work for me: Message: jav...

• custom-field
• date
• date-time
• jira-service-desk
• jira-service-desk-server
• +3 more tags...

Good Evening fellow Atlassians Just a quick question . Is it possible to reuse a field that I have created within one project's request type in another projects request type? I have already been a...

• cloud
• jira-service-desk

    Hi, Does anyone know if you can format the results to include different columns when going into the Request bubble>my requests? A user has asked for an extra column showing the Pr...

• cloud
• jira-service-desk

I am trying to add a customer to an organization and it's not letting me. Does anybody experience the same? It only happens to one user email.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, My question is  if it is possible edit the values of the combo in affected version, because now is showing  all versions :   and I would show only published version. Is it p...

• cloud
• jira-service-desk
• jira-service-desk-cloud