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Jira Service Management
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I have the new portal enabled and when i test it from the service desk "vier in portal" i see the articles on the different category pages. If I go to the portal URL directly and logged in as anonymo...
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Good afternoon, Recently I'm having trouble downloading attachments from the knowledge base. I describe below the situation in which the problem arises for me: In a Jira Servide Desk project, I ha...
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I have actually searched for this, but the most recent answer I found was from several years ago, so I'm hoping there's been an update I just can't find. We are using Service Desk internally to mana...
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So I'm trying to create an approval workflow on a subtask on a service desk (SERVER). When the user clicks GET APPROVAL transition on the subtask, I successfully retrieve the manager from LDAP ...
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Can anyone tell me what is the difference between Service Desk Customer - Portal Access and Service desk customer role? I'm new using Jira Service Desk (server) Thanks in advance
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Does any have any recommendations for JSD to Salefoce integrations? I'm trying associate JSD tickets to Salesforce Opportunities / Accounts. What I would like to accomplish is to have the ability t...
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We use a lot of custom fields, and the verbage can get a little tricky. I just need to know if its possible to re-label this field.
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Hello, We use organizations in our Jira SD. And we need to assign different roles to our clients within organizations. For example, within one organization there may be several authorized(for approva...
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Dear Support, I am currently trying to configure DKIM for outgoing mail from Jira Server i.e. Jira Servicedesk running on-premise. Our email service provider is Office 365 and all outgoing emails p...
802 views 0 0 Deleted user April 21, 2020 -
Goodday, We using Jira now for a couple of years. With time we created multiple different portals that are linked with Projects. What i want to create is one Portal with 2 or more options (Lin...
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We have many users in our JIRA projects. And recently we created a service desk project, paid 3 agents charges, but when I assign my support ticket to my Jira users (Developers, QAs, Leads); they are...
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Dear Team, I've spent about 10 Hours now to get Jira Service Desk working. Unfortunately ingoming Emails doesnt work at all. The email connection works. I've tried to receive mails via pop3 and imap...
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I'm having problem with applying workflow. If I set up a workflow for request type and client logs the wrong type, how can I apply the correct workflow? Can someone please share the answer if you hav...
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Hi, I run a web support agency and would like clients to have access to their tickets, but not be able to see any other tickets from other organizations. This is how I setup their access so far. Sin...
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I created two request types in my next gen service desk. I can see them both when I look at my project settings and I could see both in the portal but now i only see one of them. Could i have c...
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We are collecting ratings for satisfaction from customers but I cant see the "Average rating" series when I am trying to add this to my reports. Any ideas?
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Hello, I have a unique use case I am wondering if anyone can provide some guidance on. We perform audits for a customer that we support. We use a JIRA Classic Project to create a task for every audi...
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i have validated that the confluence article has the right permissions and is published but when i go to the customer portal view..i see the category but is states there are not articles in this cate...
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Using Automation for Jira, when sending an email that embeds a person's name from a user picker custom field: {{issue.Manager}} Instead of the Manager's name appearing, it shows: 557058:b49a326...
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Having successfully set-up a webhook, I've made a change to the label from jira_escalted to that shown below. However, some 20 mins later, the webhook still appears to be sending out the old spe...
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Hello Everybody It is possible to get an email when a customer submit a ticket in its portal? I mean, if a customer create a request, an agent or all the agents receive an email sho...
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To confirm, If an user sends the email to support@company.com WHILE CCing a co-worker with a jira account.. that CC doesn't mean the user will be added to the ticket automatically. C...
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Obnoxious repetitive help popups make it harder to do work. There are many. One is "This dashboard does not contain any gadgets " Others ask me to attach applications. How do I tell JIRA to STFU and ...
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plase can you help me with same.
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We are having an issue with Jira not creating tickets when new messages come in. Outbound emails work with no issue. We had this issue before and there was a command in exchange for a se...
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| September 26, 2025 9:05 AM PDT |