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Jira Service Management
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I would like to have the Summary and the Component/s fields in an issue to auto-populate when the issue is created. Is this possible and how? Thank you, Jackie
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I am new to Jira and I'm looking to find a way to both create and maintain service requests within Jira Service Desk. Thank you!
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Hi! I need to add a transition screen with a custom field so when the customer execute the transition through the customer portal can see it. I've created the custom field, add it to the screen and ...
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Our jira instance is used for several different products and has corresponding service desks to support the 3 main products we support. The issue im running into as we expand is that one of the produ...
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I have a customer who never responded to her initial service desk invite. She now needs to create a ticket, but she's unable to get in with the original invite. I've tried reinviting her, removing he...
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I have figured out automation for the onboarding and offboarding process. Now I want to track those two processes for soc audit purposes so I can generate a report for monthly review.
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We have an organization G-suite and our support email is on it. I am trying to set it up to make every email generate a ticket but I keep getting errors no matter how I try to add the email. I have P...
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We have a client that wants to use JSD to only track emails back and forth with internal and external people. They would like the response to not include customer notifications, the response should l...
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Hey all I've tried numerous times to import from a CSV, using progressively smaller and simpler test files to try and eliminate issues, however I've yet to be able to get a single one to com...
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On one of our projects, specifically one Issue type, the Priority field has moved to the description of the issue instead of on the right side bar. Picture below for reference. Is there a way to move...
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Hi, Just looking for a clear way to have my end-users from within the organization and out be able to send in helpdesk tickets and then have Jira auto-create thier account securely. Thanks h...
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I setup a service desk and I am trying to use the email that was setup to send requests in. I sent over three attachments to the email and it bounced back the email because one of the attachmen...
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I want to set up the customer notifications so it shows all ticket comments. According to the smart value list, I should be able to use {{issue.comments.last.body}}. But it doesn't look like no...
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When I update tickets in Jira, Jira is sending me emails saying someone else (Jira administrator) made an update to the ticket instead. I've looked through the notification settings but I can't find ...
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I have been unable to figure out where the "Testing" text is coming from Jira. The techs are not typing it in their responses, but it appears on the emails. Any idea where this text is coming from? A...
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I'm using JSD as a customer support site and share content with my customers using Confluence as a knowledge base. I saw it is possible to hide some of the content from all customers, but is it poss...
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Good day, Email notifications are being sent to another user when a project is archived. This user did not archive the projects but receives the email notification. This user is not an admin...
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Help me
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Hi! I have a self-hosted Jira Service Desk and Confluence and want to link the Confluence to Jira so that when users try to log a request. How do I do this?
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Dears i need your support , to but SLA for customers that access the JSD customer portal we have contract with customer to support him for 1 year , so i need the customer to not be allowed to access...
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I am trying to use JIRA service desk as CMDB for AWS resources. I guess AWS Service Management Connector for Jira Service Desk is the correct option (correct me if I wrong), but its unava...
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First off I have to say, I hate Jira and I hate the fact my company think we should run our support requests through it, rather than say using Zendesk - something that doesn't require a doctorate in ...
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承認を追加したステータスを中止するトランジションを追加し、「解決状況」を『Won't Do』にしても、カスタマー画面の「承認」にリクエストが表示し続けてしまう。 ただし、Cloudの場合のみ。 承認を中止し、カスタマー画面の「承認」に表示しないようにするにはどうすればよいでしょうか。 Server版では、カスタマー画面には「承認一覧」になっており、解決状況が解決済みのリクエストは表示しない...
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Hi team, I am not able to create service desk project.We are using jira service desk 4.7.1 and Jira software 8.7.1 ,getting below error : Hmm... we couldn't create your project...
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I have a workflow for incidents. I want the user to be able to confirm the incident is resolved before the ticket is officially resolved though. I want to know (please) if I can use Service Desk auto...
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| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
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| January 28, 2025 6:53 AM PST |