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Jira Service Management
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We are using Enterprise version of Jira Software 7.12.x (Server). We want to use the Automation for Jira (by Code Barrel). is it by default available on 8.5 enterprise version? If not, when will it b...
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New to Jira: Need help from an expert to help me hash out HelpDesk processes. I'm all about streamlining processes and being hands-off when possible. I'd like to become more familiar with Jir...
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I'm following the documentation instructions to create a new workflow from scratch, but I don't see that option. When I go to Admin > Project > Workflows> and click "add workflow" the only o...
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I configured a service desk to receive emails I also have a "Contact Us" form where customers submit inquiries that are received in the same email the reporter of these tickets received from the co...
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I created a new workflow and now want to notify Reports automatically when the status get set from e.g. OPEN to DONE. However, I did not find any suitable documentation.
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Has anyone successfully been able to select 'Added Organizations' in the 'To:' field in a Customer Notification? -- I am trying to send notification on new public comment to the members of t...
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Dear Support team, How do we export the complete project (including the Workflow /Issuetype/ Automation) from the Test Environment and import it to Production environment Rds. Asif
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I was trying to create new classic Jira project using the 'Share settings with an existing project' option. The problem is that only Software projects are listed there to be chosen from, not ...
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Hello, I'm setting up a service desk to receive tickets. Some of the tickets I receive I want to send to vendors, Is there a way to send out those tickets to the vendor's email in a way that when ...
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I have another software ticketing and I've export many organizations within customers and I want to import CSV in my new project's jira "IT-helpdesk".
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Hi, I'm trying to set up an automation rule to remind the reporter to offer more info regarding a request so that we can solve it. My flow is as follows: An agent requests more details from the repo...
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One of our client are basically putting a monitoring on our Jira Service Desk URL to know the status whether it is reachable or not. What kind of server will support this ? Tomcat? websp...
277 views 1 0 Deleted user March 25, 2020 -
Question for Jira Service Desk users. Is there a way to create different replies when customer creates request and sends an email to our email channel, depending on the working hours? I see that yo...
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In my instance of Jira Service Desk, when I edit a queue I notice there is a column called `Warn customer issue close`. If I select this column and then go to the list view, this column is empty. W...
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Service Desk customer sign up/password reset page does not indicate if the password does not meet th
JIRA Service Desk 4.7.1 this error was repeated https://jira.atlassian.com/browse/JSDSERVER-5786
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At the time when you close the the ticket from OG the ticket is marked as Completed but not Done. The problem I face is on SLA as the ticket does not transition correctly to ensure the closed timer k...
380 views 1 0 Deleted user March 24, 2020 -
Hi Support, I am trying to install Jira Service desk on top our Jira Software when I am trying install i get the below error the file I am trying to use https://marketplace-cdn.atlassi...
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Dear Atlassian Community. I did setup a Jira Service desk based on an IT template. It looks like this now: But how can i change the Customer portal to look like this? I really tried hard to f...
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I would like to scan a QR code and it automatically move an issue from one status to another. Eg in Production someone on the shop floor scans an item they can see is getting low and t...
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Ever since we upgraded to 4.7.1 for JIRA, we cannot add comments to JIRA Service Desk or see the customer facing IT Support page. Does anyone know how to correct these issues?
1,884 views 8 1 Deleted user March 24, 2020 -
Hello people, I have a doubt that in fact I couldn't find out. I understand that it is possible to generalize the permissions of the agents and administrators to deal with the queue that concerns t...
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We have the Jira Service Desk for the cloud. We are currently using email generated tickets. The issue: When we close a ticket a customer is able to respond to that ticket and it generat...
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Hi everyone. So we get a lot of emails from all kinds of accounts so because of that we've allowed anyone to email our service desk and create tickets. When a known user listed under an existing cust...
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In instance reporter not getting mail notification after creating the Tickets. I check if mail triggering problem with test mail from instance but it's working test reaching to User's mail ID, ...
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| 36 | |
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| Subject | Author | Posted |
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| 12m ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |