Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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The error we're getting is that Jira cannot connect to the mail server. We had this issue last week and that was due to an expired password on the custom email address, so I updated the password and ...
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Hi! We have 3 projects for three different customers and want to customize each customer portal. The custom heading, logo etc. works fine but the problem is the background banner image on top. If w...
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Hi, I would like to create a report that shows the percentage of met SLA's on tickets created from the 1st of the month to date. However, I cannot figure out a way to do this. All I can...
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After i change my Jira account email address , then the verifying complete to my new email address Now i am unable to loge in my Jira service desk even by new or old email address also it show me c...
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Hi, I'm trying to install the Insight - Asset Management plugin on my Jira Service Desk server without success. I contacted the plugin vendor but they said it must be an issue with my Jira instance....
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Hi all, I will be moving a project from Jira Software to Jira Service desk and I'm looking for tips and tricks and best practices while doing the change. Is there a manual to refer to? ...
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Today I am not able to create a customer like I always did before. It happens that I have to create a ticket by forwarding a email. Then I have to change the author from me to a new customer email....
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We have tried all the steps to configure Jira Service Desk to run it on HTTPS however, it looks like we have misconfigured something so, it showing insecure website. Could you please help me...
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Hello, I'n trying to bulk retrieve user emails using this https://domain.atlassian.net/rest/api/3/user/email/bulk However I got this issue here. I'm an administrator ...
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Hi! Just want to check with anyone who was able to create a full detailed comparison between Classic and Next-gen. I'm looking for a detailed comparison between the features of the two, like some o...
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Hi Everyone! We are deploying Jira Service Desk for a number of business units we have across the world. We understand that we may need to setup an independent Jira Service Desk instance for each of...
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How can I add multiple agents while creating a CSAT report?
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Hi! Bug issues in Jira Software and Jira Service Desk can stay in sync if they share custom fields and screens. Could you help me in this process? How I can do it?
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Hi! We have Jira Service desk and Jira Software. When I create project link in Jira SD and select application Jira Software I get a message: Authorize Jira to access jira Most links require certa...
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What are the minor bugs fixed between Jira Service Desk version 4.5.1 and 4.10.0? Will there be any impact on my applications or plugins if I upgrade from 4.5.1 to 4.10.0?
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What are the minor bugs fixed between Jira Service Desk version 4.5.1 and 4.10.0? Will there be any impact on my applications or plugins if I upgrade from 4.5.1 to 4.10.0?
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Hello everyone, I'm trying to create a database that stores, manages, and tracks all employee data using Jira Insight and I'm looking for best practices and your suggestions. There are details...
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This plug-in is in JWB format and cannot be installed
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How to add custom fields on the 'Raise a ticket' default form in the Customer Portal? Is there a way to do that? For instance, I added 3-4 custom fields, which they can bee seen to the Jira Agents,...
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We have been asked to start using "work orders" the idea is that the work order would cover the material used in an install and the tools used. The request is as vague as it sounds, but I understand ...
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After upgrading to build 4.10.0 email notifications are no longer working
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one assignee complains can get ticket auto assign
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Some assignee cant get email when issue assigned to them
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how generate daily tickets report with sla matrix for each ticket
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Can I use a G Suite user alias for the custom email? I have an account, I am the G Suite admin, and I have an email alias for my account, support@mydomain.com. Can I login with that alias to Service ...
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| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 5:31 AM PST |