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Jira Service Management
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Hi there! 1st question: Could you please let me know if I can group tag cases? Let's say I want to find all cases that contain "x" text and then tag them all with a certain Component or...
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One of our users (agents) asked if customers can see the labels on their ticket in the emails. I think they don't want to customer to see them. I'm assuming the answer is 'no, the customer doesn't s...
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Hi all, I have a question regarding the portal features visibility to logged in users. One of our SD's is set to combine users in different organizations. However, when a ticket is raised an...
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I was hoping to edit the list of items shown in the issue source field but it appears that's not possible. Any comments on options here?
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Since the new view was introduced, we are seeing the message "XSRF Security Token Missing" quite regularly. Browser cookies were not cleared, nor do we have stash as I read in a few articles.  ...
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Hello All, How can I configure Jira SD to receive different requests per email i.e Incident, problem and Security using the same email address, is that possible? Thanks
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HI. We are a software developing company Zappgroup. We specialize in mobile apps for IOS and Andriod. We have external clients making use of an apple product know as a test fligh...
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Hi Team, I was trying to get information like Deadline, Days of Breach, etc. for the SLA report. Created below query, I need some clarification * Value is less than Target D...
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Hello, I am using Jira Automation to set a due date to be X days from the current date, where X is a value in a customfield [ExpectedDuration]. I've tried a few things including setting Due...
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I've defined 2 custom fields for approvers (Budget Approver, Tech Approver) and 2 custom fields to store approval states (Budget Approval, Tech Approval - each field can be set to "not applicable", "...
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Can we visualize the urgency of Ecological conciousness by. Seeing through the disaster s like Coron
Corona virus and Bhopal Gas tragedy ?.
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I would like to collect the hours indicated on all tickets on the platform, how should I perform this procedure?
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Hi, I am new to Atlassian and looking for help on configuring SLA. Requirement: We are trying to setup an SLA (basically a OLA for internal teams), wherein we are trying to track ti...
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Hi, I am new to Atlassian and looking for help on configuring SLA. Requirement: We are trying to setup an SLA (basically a OLA for internal teams), wherein we are trying to track ti...
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Hello, I have a Jira Service Desk and several Jira Software projects and when I am in a Service Desk ticket and I use the Create Linked Issue option/form, the fields are different than when ...
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I installed the on-premises version of JIRA Service Desk and created an admin user. After changing the password for the admin user, I could not log in. After resetting your password, you will not r...
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After selecting "Agent selects" option under the "Approver field" on the next gen project workflow, my agents are able to change the status to "Waiting for approval", but can't select an approver fro...
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Hi all! I'm currently using a plugin in my Service Desk called Project Automation for Jira Service Desk and I'm having an error with the following rule: When field value changed - Request particpan...
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Hi, I am getting below error {"errorMessages":[],"errors":{"summary":"Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.","description":"Field 'description' can...
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Hi there, we're getting an error message when we Save a translation in our Service desk project. "We're having trouble communicating with you. Wait a minute, then try again." It still appearing aft...
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In the automation settings of the service desk, there is a pre-configured automation step that will send an "alert" when a high priority service desk request is raised by a client. We would like to e...
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Hi together, We are importing all users via Active Diretory sync. To ensure that our users have access to our Servicedesk Portal we created the jira Group - customers. Unfortunately the AD Import do...
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Is there a way to prevent our customers from marking a ticket to solved for themselves? I have been ask to remove the buttón with that function from the portal, but I can't find that configuration no...
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JIRA Service Desk is compatible with Salesforce and Zendesk This is a query from our clients so that they can connect their Salesforce and Zendesk with PPS Jira Service desk system. Is it feasible ...
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How to add "time in status" (as a time range not the exact amount of time) as a condition to a rule.
Hello, I try to set up a rule in Service Desk to prompt customer for a comment when they did not respond in an expected time and to downgrade the severity automatically as a result. I want that a n...
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