Jira Service Management

Requirement: Our company has two jira accounts(assume Account A and Account B). We have a Jira Service desk in Account A and we have set an automation rule to create tickets in software board of Acco...

• cloud
• jira-service-desk

We are evaluating Service Desk and I've set up a portal for people to enter tickets but if I test this with an email address that is not in our project, I get 'Current user is not active'. We would l...

• cloud
• jira-service-desk

Hi, I'm trying to use Automation for Jira to copy the selected option from cascading field into free text field. I have tried to use smart values like {{issue.MyCustomField.value}} or {{issue.MyCust...

• addon-com.codebarrel.addons.automation
• cloud
• jira-service-desk

Good afternoon How to send emails from support@creditkasa.ua and not from jira@ukf.atlassian.net How should I do it?  

• cloud
• jira-service-desk

Hi Everyone, I developed a Jira Plugin that implements a Custom Filed type that uses the Jira aui-select element, (asynchronous) [version 8.5.0](https://docs.atlassian.com/aui/8.5.1/docs/inline-dial...

• jira-service-desk
• jira-service-desk-server
• server

Hi, (How) can I sync my Jira Desk customers with G Suite ? 

• cloud
• jira-service-desk

Each time a notification is sent out that is triggered by changes to an issue, the mail content all ways display "Get Jira notifications on your phone! Download the Jira Cloud app for Android&nb...

• cloud
• jira-service-desk

Dear all, I am trying to create a new filter based on the breaching status of a SLA. I already have Time to First Response and Time to Resolution added as a column but I want to filter just by the...

• cloud
• jira-service-desk
• sla

We need to give each country its own Support Help Desk that they can monitor.

• cloud
• jira-service-desk

Hello. I installed ServiceDesk and Confluence. And I also did the application linking between ServiceDesk and Confluence. However, a search error occurred in Search InputFiled on the Service D...

• jira-service-desk
• language

Hello,   I have a scriptrunner database picker field and a jql issuepicker field. Both of them retrieve the same information, a list of issues that meet a criteria, one as a jql and the other ...

• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hello, I tryed to configurs HTTPS over SSL with Wilcard Cert. I made a couple of changes, and now when I try to reach the webpage I fall on the "Apache2 Debian Default Page" : https://my.website.ji...

• jira-service-desk

Hi, currently we are designing service desk for 3 departments. There is scenario where one departmant has to approve customer's request, and that request is supposed to come to another department. Le...

• cloud
• jira-service-desk

Hi! I have a JQL query used to order issues by a DateTime customfield.  order by dateTimeCF ASC Results of sorting are: In 1 week 15.07.2020 18:00  In 2 days 15.07.2020 14:42 In 1 ...

• date-time
• jira-service-desk
• jira-service-desk-server
• jql
• server

I am new to Jira and looking for a little bit of help. Trying to make a gadget filter for dashboard that will show all issues which have repeat customers. A use case would be someone opening tickets...

• cloud
• jira-service-desk

Why I can do any work batterly.. 

• jira-service-desk

Hello,   Is it possible to get a list of agents for a particular project through API?   Thank you

• cloud
• jira-service-desk

I added new SLA's for our On-Call service desk project We already had an old SLA Time to Triaged. Only the old SLA is showing up in the ticket, the new SLA's are not showing up. &nbsp...

• cloud
• jira-service-desk

I want any account to not be shown in forms, pick lists, sharing or other, by agents or consumers. Can anyone please guide me on this?  

• jira-service-desk
• jira-service-desk-server
• server

Hi I am viewing a KB article from Customer portal and I noticed that the words at the end of the line are truncated. Not sure how to fix this problem.  Also, the navigator window is not display...

• jira-service-desk

Instead of creating new pages from inside Service Desk, can I refer to existing confluence pages and make them part of the Knowledge Base articles.

• cloud
• jira-service-desk

A customer of ours who I'll call "MJ" had been using Service Desk for months without issue. However during one attempt to sign in, he "hit the sign in with Google button mistakenly", and has now lost...

• cloud
• jira-service-desk

When a issue is resolved SD automatically send the customer a email with the change of status.  SD is not sending "Respond to Customer" comments via email, but they do show up in the portal.&nbs...

• jira-service-desk

We have teams that complete work on Jira Service Desk tickets and also complete Jira Software issues. We have some teams that receive their work items off of kanban boards, some work off of dashboard...

• feedback-forum
• jira
• jira-service-desk

Is it possible to use Azure AD Groups, synced with Atlassian Cloud, to define a Jira Service Desk "Organization" so that group will have access to place requests via email or the portal? I want certa...

• azure
• cloud
• group
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...