Jira Service Management

Although this specific user has a role in this project, which can be verified in system's "User management" page, "View Project Roles for User" section, it does not show in the "Users and roles" list...

• jira-service-desk

I would like to reset the request ID, let the project start again from request 01

• cloud
• jira-service-desk

We started using service desk for internal tickets, questions, ... so far so good, we also linked Confluence articles and can search them... so far so good, but...   I would love to have a kno...

• cloud
• jira-service-desk

I want rest api for getting requests of particular customer by passing his email id or account id. Is any api available?   Quick help on this would be great.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone:   I need to send a notification via slack when a comment is created for an issue.  I was able to send a message using Scriptrunner Listener "Post a message to Slack". Howev...

• jira-service-desk
• listener
• scriptrunner
• slack

I am new to JIRA Service desk. Can someone tell me how can I add new members in the assignee list?

• cloud
• jira-service-desk

My original question is here: https://community.atlassian.com/t5/Feedback-Forum-articles/Atlassian-remote-friendly-software-available-for-FREE/bc-p/1373076#M2631 But as annouced here (communit...

• jira-service-desk
• feedback-forum
• jira-service-desk-cloud

Does everyone who wants to submit a ticket and track the status of it through the user portal need access to the product or just the I.T team that will be managing the ticket.

• cloud
• jira-service-desk

The field "Organizations" is blocked, therefore it cannot be set as mandatory field Our Use Case is to include all customers in one organization.   does anyone know how to customize there?

• cloud
• jira-service-desk

Hi, We need to create a lot of Request Type for an existing project to migrate in Service Desk Instance. We figured out how to create Request Type Groups and Request Type from Java Api. But we need...

• jira-service-desk
• jira-service-desk-server
• server

Happy Friday all!   I want to have a queue which displays SLAs that have breached the "Time to response" SLA, but it should only display those where the SLA has not stopped and the issue has n...

• cloud
• jira-service-desk
• queue
• response
• sla

Dear all, I have a question regarding the statuses in Customer Portal, When the customer access the portal, he/she can view their own tickets or the one of the organisations via Requests: Created ...

• jira-service-desk
• cloud
• jira-service-desk-cloud

Hi all,  can some one help me with the customization of the login page in service desk? I have been looking at the Atlassian ticket but I don't find it.  I have followed this KB but it do...

• jira-service-desk

Hi, is there a similar issue for JSDSERVER? One of my valued clients has asked whether or not thumbnail images can be opened from within the SD's KB view. Apparently this is not possible and I was ...

Can not configure SMTP settings for my outgoing mail server. I have Site Administrator rights. What I am missing?

• cloud
• jira-service-desk

I am looking at effectively creating a matrix in the backend of jira. I am wanting to create a text string where the first character in the text string is an integer. Using smart values then taking t...

• automation
• cloud
• custom-field
• jira-cloud
• jira-service-desk
• +1 more tag...

Hi there is there a possibility to display issue links of a service desk JIRA in the new view as well. Only way I see currently is using old view. Background: for GDPR reasons we have a split serv...

• cloud
• jira-service-desk

Before I could see in jira tickets the test rail test cases. Now with this jira I can't. Any suggestion how can I do it? 

• jira-service-desk

I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email. 

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi there, Since we doing releases every week I would like to know how can I add release version to bugs, stories, tasks, etc raised.  I need to create a release version to add to the ticket and...

• jira-service-desk

G'day Atlassians, I am constructing different request types for a service desk project. What I have found is that upon creating a checkbox field with 2 or 3 options to choose from, and when I test ...

• cloud
• jira-service-desk

Hi, 2. Is it possible to create a project Knowledge base without confluence? Am I able to create JIRA Service Desk project Knowledge base without Confluence?   2. Do i need a separate License...

• cloud
• jira-service-desk

Hi, is it possible to remove the option of none in the dropdown? I have a couple of radio buttons. They are purely Yes or No. None doesn't come into it and purely will confuse. I have them defaulting...

• cloud
• jira-service-desk

Hi Community. We have a requirement to group clients according to the tickets that we received. When an email incident is raised from particular client it has to be grouped under one category to si...

• cloud
• jira-service-desk

Hi, i want to setup an SLA (or OLA in this instance if you like), where when a field (radio button) is set to Yes, the SLA clock stops. The field will have to be Yes at some point so it is the perfec...

• cloud
• jira-service-desk