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Jira Service Management
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On the Classic Service Desk it's possible to define buttons on a Request Type screen (e.g. Incident) to handle a transition from one status to the next one (in the related workflow) in a little bit m...
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I'm having an issue with Jira Automation - I have set up a rule for when an issue is commented by a specific user: When commented by USER IF: {{comment.body}} contains ___________ I have trie...
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Is using Jira Service Desk on the CLoud HIPAA Compliant? Is the Server version HIPAA Compliant? Thanks,
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I tried to contact Atlassian support via a ticket, but it looks like they've removed that ability. Possibly because of COVID-19? I noticed I didn't have the ability to change notification schemes an...
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HI guys, I am implementing JIRA Service Desk Server for my client. Which is the best practice based on performance and acceptability 1. LDAP for authentication 2. LDAP (importing users from AD)
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Hi When we first started using JSD trial, when an agent commented or changed the status of an issue, the email received by the customer included the Avatar of the user who carried out the action Th...
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In a new Service Desk project, I am unable to choose the workflow statuses from the workflows.
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Is there a way to format the "Request form help and instructions" field on a Request for in Jira Service Desk? They have the following for links but I would like to make the text in that...
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Dear Atlassian Team, The documentation page for the cloud page includes the variable Approval buttons ${approval.buttons} even though this feature is non existent in the cloud v...
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Resources updating there availablity for upcoming week in a manual process how can be done in jira and how can I download that in excel format Need a quick revert on this
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Hi, I'm trying out JIRA SD and would like to set it up to respond to tickets sent in via email from service now. Looking at the payload of inbound emails I would need to: Parse inbound emails to ...
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Hello, I have one question, but first I would like to describe how we work. OUR WORK: When a new employee comes, our personal Dept creates a new ticket and write there, what of the...
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Hi Our organisation has just purchased Both Service desk and Jira. We have a lot of end users for service desk that are internal and we handle the tickets in Service desk as first line and Dispatch...
867 views 2 0 Deleted user May 11, 2020 -
I have multiple external desks. Every time a customer a customer clicks on a service desk a pull down with every customer email is presented to them. How do I change this so that they must enter thei...
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Works only after server restart. Atlassian Jira is taking full CPU utilization.
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On our intranet, we have a JSD project for collecting IT requests within our company, with the IT team having exclusive access to the back end side, and anyone in the company being allowed to use the...
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Hi, Since few days I'm not able to create new Jira Service Desk Next-Gen project. As you can see below, the Service Desk templates are not shown as it was previously. I have a free license for Jir...
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Something has changed recently on our JIRA Service Desk account and the status drop downs available on the queue screen are now broken. They display off centre (as if the padding for the butto...
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Hi, good moorning, I'm looking issues for: - How implement a field with expiration date for a project (service desk and business)? It is important for us to control support date expiration and licen...
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We have implemented the following API https://docs.atlassian.com/jira-servicedesk/REST/4.8.1/ To attach files from POST / rest / servicedeskapi / request / {issueIdOrKey} / attachment We use. Bu...
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I'm using Service Desk with a next-gen project, and the default sender email address (jira@domain.atlassian.net). The sender name in outbound emails is showing as "External service desk": ...
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I have just got myself a Jira Service Desk (free) subscription. Trying to setup the email. I've ready dozens of posts and the setup guide. The support email account is an Office365 mailbox. Shared ...
331 views 3 0 Deleted user May 10, 2020 -
Additional screen with confluence link is appearing in Customer Portal. How can I remove it?
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i have jira service desk and jira software running on the same server. Customers creates issue in service desk. i need these issues to be moved to jira software as issues
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We have an acknowledgement template for jira which send an acknowlegement email to reporter once issue gets created but reporter is also having an acknowledgement template which is resending an email...
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