2 jira service desk instances integration

[Fernanda de Souza Thaumaturgo]

Good afternoon,

I would like to integrate my jira service desk with my supplier's jira service desk instance. We want a unique opening path for our client, and from the identification of the supplier's need, we would send the issue to him inside the same jira.

Since the supplier's service desk is also Jira, we believe there have some way to do this.

Do you know if this is possible? Do you know any documentation about it?

Thank You!

[Petter Gonçalves · Accepted solution]

Hello @Fernanda de Souza Thaumaturgo,

I provided you with an answer in Portuguese at the thread below:

Integração entre 2 jiras service desk diferentes 

To ensure this answer can help more customers in the community, I'll provide the same translated answer on this post:

In fact, you can connect two instances of the Jira Service desk to create links and mention issues from one instance to another. To do this, you can set up an application link between your instances and add the appropriate permissions, according to the instructions below:

Using AppLinks to link to other applications 

However, to clone a ticket from one instance to another in a practical and direct way inside Jira, you will need a third-party app, such as Exalate. These applications allow a flexible synchronization mechanism, so that issues are automatically synchronized wherever they are hosted.

Feel free to check other app options on the Atlassian Marketplace.

For more details suggestions, check out a topic below:

Is there a way to integrate two Jira instances? 

[Matthias Gaiser _K15t_]

To add on what @Petter Gonçalves said if you want to go the automatically synchronized way, I recommend to search for "issue sync" in the Atlassian Marketplace.

Then you should be able to find all the apps fulfilling that use case and you can choose yourself which one meets your needs the best.

Side note: I'm part of the team behind Backbone Issue Sync.

[Jose Lobo (Solutions Architect at Exalate)]

Hello Fernanda,

As @Petter Gonçalves and @Matthias Gaiser _K15t_ mentioned, there are multiple add-ons in the Atlassian Marketplace for what you are describing. 

From my side, I work at Exalate Development. 

If you are looking for a flexible sync where you can customize the information that is sent and received, I recommend you check this guide that explains how to connect two Jira instances through Exalate