Jira Service Management

Requirement is currently I have only two fields when I am trying to create a customer I.e email id and display name. Two questions I have   1. Can I add few more fields as custom field while a...

• cloud
• jira-service-desk

There's any way for the clients to download a report of the tickets from the customer portal??

• jira
• jira-service-desk

Hi All, I got this error when im trying to change the sent on behalf email address: "Unable to check the domain claim because you are not an organisation admin." I followed this guide: https://co...

• cloud
• jira-service-desk

After creating an Automation rule to create a new case Jira desists send an email from a new case. What the problem? Please help! 

• cloud
• jira-service-desk

Hello Community, When i am watching an issue and my colleague is watching the same issue, is it possible to get a live notification/pop-up to see that he is also wathcing the same issue at the same ...

• jira-service-desk

Hello I know Jira issue numbering is based on the project - eg. PRJ-0001 etc.  But is there a way to include the type of issue into the numbering as you get in ServiceNow?  So that your I...

• cloud
• jira-service-desk

Dear all, I would like to export values of Time to First Response and Time to Resolution as numbers from the Jira Service Desk Cloud Platform.  I've already added the colums in the filtering...

• cloud
• export
• jira-service-desk
• jira-service-desk-cloud

Hi, I need to extract some data from an external database starting from Organization attribute on the issue in JSD project. Next, I need to store these information on custom fields in the issue det...

• jira-service-desk

Since the Upgrade to Jira Core 8.9.0, Jira Software 8.9.0 and Jira Service Desk 4.9.0 the Jira Service Desk won't start anymore. All plugins stay disabled, even the Jira Workinghours. Tried to fix th...

• jira-service-desk

Hi, I'd like to know the logged in customers ip addresses for security reason. I know about the user session part in JIRA administrator, but there is any way to get it from JIRA service desk, speci...

• cloud
• jira-service-desk

Hi, We have deployed Time Tracking into our Zendesk and love the application! The only problem is that we need to be able to edit/add categories as per the below screenshot. Can someone advise how ...

• cloud
• jira-service-desk-cloud

i am trying to get ans approvals permission enable

• cloud
• jira-service-desk

I'd like to customize the mail subjects but it's not possible in cloud jira-software. Could you teach me the good plugins?

• jira-software-cloud

I am tired of investigating why i can't add attachment while responding to Customer on Service Desk.   I have attachment field on my screen when adding attachment no option to share with custo...

• jira-service-desk
• jira-service-desk-server
• server

Hello All, I am trying to set up the Web-hook to our Slack that notifies our admins when a new project is created in out JIRA Platform. But for some reason notifications is not being send to Slack...

• cloud
• jira-cloud
• jira-service-desk
• jira-software-cloud
• webhook

Sometimes we received an automated email reminder from jira@vaegroup.atlassian.net to the support officer. This email reminder is coming from Chhorn Moung (jira@vaegroup.atlassian.net). I would like ...

• cloud
• jira-service-desk

I have two JSD instances, stage and production, and I used the system import to move my projects from stage to production; however, the request types that I already set up on stage didn't get importe...

• jira-service-desk

Hi, I want to know what filter I can create using JQL to search for tickets created by customers for a certain project via the customer portal only. Please advise.   Thanks, Fahad

• cloud
• jira-service-desk

I'm having an issue in JSD Cloud creating custom reports. If I create a new report and look to add a new series using created, the "filter by" option never completes loading. It just has an animated ...

• cloud
• filter
• jira-service-desk
• report

When setting up Email request, Request type does not show up in drop-down box

• cloud
• jira-service-desk

Can you please provide me the list of rights of different categories of users in Service Desk viz. Administrators, Developers, Service Desk Customers, Service Desk Team, Temp Project Managers and Use...

• cloud
• jira-service-desk

Whenever I use the "Reply to customer" function the message does not arrive with the customer. Internal messaging with status updates do work. Can somebody please point me to the settings for the ex...

• cloud
• jira-service-desk

Hi, I am the JIra Service Desk ORG & SITE ADMIN, but I cannot see the project settings for a project another SITE ADMIN in my company has setup. I'm new to Jira so it's probably something very ...

• cloud
• jira-service-desk

Is it possible to give edit capabilities to other Jira Desk Administrators/Agents within our organization to Dashboards we have created?  

• cloud
• dashboard
• jira-service-desk
• jira-service-desk-cloud

Hi, We have set-up SSO for portal customers, following the suggestion that was mentioned in one of the accepted answers in the link below, https://jira.atlassian.com/browse/JSDCLOUD-630?_ga=2.13536...

• cloud
• jira-service-desk