Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments. &...
-
I'm trying to add additional Slack notifications for ticket status changes from a specific JSD project. I've added 2 already but now when I try to add more the channel is grayed out in the channel se...
-
Hi, I have a Jira Service Desk project which I am using to support multiple products. All of the available versions over all the products are listed in the "versions" of the Project. To limit the nu...
-
Hi, All is here : is it possible to display Jira Service Desk Reports in Confluence ? And how ? Thanks . Catherine JSD : SEN-18741207 Confluence : SEN-12404286
-
I want to know if the user selected is sent an email or not? Are they asked to read the ticket an approve it or do you need to transition a ticket to a stage that requires approval for any ema...
-
This has worked in the past. On my BigGantt gantt chart, the task is showing visually as happening on Oct 11 (Sunday), its actual date is Oct 12. When I hover on the gantt task it says 'oct 12'. See ...
-
How can we download all Jira tickets, to CSV or XLS. We have over 2000 tickets, but can only seem to be able to download 1000 tickets. We need the whole body of tickets downloaded. Thank ...
-
Hello, We are using Customer Satisfaction Survey adds on in our JSD project We want to make the additional comment field as required when people are rating the cases. Is there a...
-
We are using Jira service desk cloud. I am trying to build a dashboard with some data. One of the matrices i would like to follow is the avg SLA time ( avg time it takes us to response to a ca...
-
Hi all, Does anyone know how to enable view/download Jira and Jira Service Desk attachments on Microsoft Teams? I'm able to connect Jira and MS-Teams, view and edit issues (limited fields for some r...
-
Hi i would like to know if we have 3 Projects setup like telephone support and IT Support and Customs service desk if they a away to move jobs from customer project to the IT Support ...
-
Hi, I'm using 2 different incoming mail server in my projects. But I'm getting error when I want to send mail (from mailbox) , for someone in other incoming mail server. For example; I am in X ...
-
Hi, Would it be possible to send email notifications to the comment when selecting an emoji in a ticket? Thanks
-
Hello, We got problem with one of our users, she is visible inside jira like on screen down below: but when I click on her name I get error that user do not exist, screen down below: ...
-
Is there a way that the Jira Issues Calendar can be shown in the layout MON|TUE|WED|THU|FRI|SAT|SUN rather than SUN|MON|TUE|WED|THU|FRI|SAT
-
Hi there, We made an application link between our JIRA and Confluence instance to provide our internal customers with KB articles when creating their service request on the JIRA Service Desk portal....
-
Hi All, We are planning to create a new Sevice Desk in our Jira such that, there are 3 locations, say A, B, C. Each location has its own service desk customers and agents. We do not want the request...
-
Good morning everyone, Does anyone knows why when a customer creates an issue through email, the images are not displayed correctly ? Two problems - The images are available as attachements,...
-
I do not understand this. Why all Jira administrators are automatically agents for Jira Service Desk? I'd like to choose for "Plans and Pricing" a plan "Free" but it's not possible if I have four use...
-
Hi, I installed the Jira Cloud plug-in on my own Outlook installation, logged in with my jira account and everything was fine. But when I install the plug-in for a few selected users to try it out ...
-
Hi! I have a question that maybe have been answerd allready. I am working on a projekt that is a requestform. And I am trying to integrate a calendar so that when a customer comes in and make a req...
-
Hi there, we have already setup our Jira service desk work flow, issue type, and so on.... But for some reason (actually I don't know what happened), all these setup was gone. I don't know when an...
-
hi, i`m running a jira service desk portal - i`m trying to setup an organization - we have a customer that has 5 opertors and they need to share their portal tickets. so i added them into an "organ...
-
I received an email saying an issue was shared with me, but when I clicked on the link in the email to display that issue # GCASD-916 it says "You don't have access to this issue. ... ask a project a...
-
I visited https://www.atlassian.com/try/cloud/signup-social-login?bundle=jira-service-desk-confluence&edition=free so as to register in the free bundle yet when I click "Agree and start now"...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 4m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |