Note E-mail assignment below the subject

[Robert Schiller]

Hello,

Is it possible to implement a hint in Jira Service Desk for new requests via e-mail and the portal, below the subject line?

If so, where can I set this up?

I mean the automatic acknowledgement of receipt of a request. This hint should also appear permanently in every response.

Thank you very much.

With kind regards

Robert Schiller

[Angélica Luz · Accepted solution]

Hello Robert,

Thank you for reaching out to Atlassian Community!

It's possible to edit the template for notifications and add a custom message that will appear on notifications. The only one that will not be affected is the "Customer invited" one. 

Go to Project settings > Customer notifications (Classic project) or Service Desk settings > Notifications > Customer notifications. 

Click on Edit templates and on the HTML you can add the custom text. 

On the customer portal, you can edit the announcement banner to add the message you need. It's possible to add on a specific service desk or for the entire portal.

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica