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Jira Service Management
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I need to calculate an "incident duration" between 2 fields. I have access to the 2 fields, I am unsure how to calculate the minutes between
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Hello. In this article https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html#Configuringemailnotifications-emailaddress The part about Configure...
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When adding the widget code to our internal site and another test site, the widget was not displayed. It did only display the 'Contact' button but nothing else. Any idea why this might...
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Hi, I've changed the email template to portuguese: http://prntscr.com/v070zd And my site also has portuguese as default language: http://prntscr.com/v0719x But I received the email...
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Hello all! I have a Jira Service desk project that our team created, and we have the approvers field which is required. When a user starts typing a name, it doesn't populate w...
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For an especif request type, I need not to send the customer satisfaction survey.
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I have 2 projects. Project A has an automation that triggers a task to be created in Project B. Part of the automation task creation includes the fields (Assignee, Description, Linked Issues, and Rep...
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Hi. Is there a way to change this text here? http://prntscr.com/v05sd6 The translation to Portuguese is not correct, I need to fix. I already tried project settings >> noti...
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When I try to record a issue via API I receive: {"errorMessages":["Nós não podemos criar este item para você agora, poderia ser devido ao conteúdo sem suporte que você informou em um ou mais dos cam...
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I cannot get connect to the Atlassian Market Place from the Jira to find new addons ERROR/Results : No apps matching your search criteria are available for installation in your JIRA instanc...
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Our customer notifications emails look different than what appears in the template. The full URL is appearing next to the text that should be the link. When I receive a response from a ticket I post ...
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I am interested in uploading "how to" videos in Jira Service Desk. I would like to capture which users are visiting the videos and any other information (but primarily the former). Or, at the very le...
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Hi. Just to make sure I understood correctly: - Workflows are related to issue types, not to projects. It's wrong to say "The project has workflow X". The correct would be to say "The issue ...
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I'm looking for hands on training while I complete my courses to prepare for my business in the future of software and product design.
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I'm trying to set up a Service Desk request that can create a new project in Jira. I've written a REST API that can create projects, based on the following curl command: curl -X POST jira-server:50...
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Hi Team, I need help with the below scenario. We have a Zendesk account which has been integrated with JIRA account (Say A), and the integration is smooth and working perfectly fine. We have ...
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Hello, It is normal, that when I do an action, I receive the notification 3 minutes later? for example, somebody creates an issue at 17:15 in service desk, but until 17:18 I don't receive the notif...
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Hi. Please, how can I customize the text in the "call to action" button to create a new request http://prntscr.com/uzycqd ? Thanks! Gui.
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Good afternoon to all, I am writing to you as I cannot in any way remove users from my projects. I would like to do this because I would like to structure the support project as follows Support Pr...
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We are having issues where emails from reporters are not being added as comments. The emails are just sitting in the mailbox unread. The projects are setup such issues can be created via emai...
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Hi, i have project in Service Desk and i create schema in insight. How can i connect schema to project? I want to select object from schema in new task in JSD. When i try change "Linked assets" in ta...
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Hi, As of today workflow transition is not available for customers on next gen service desk, Though I see some official product pages showing it as "coming soon" https://support.atlassian.com/...
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Hello all! We've set some text for request descriptions and instructions but none of them are showing in the portal: Description/instructions set (both the same, checking if one of them appears an...
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Hi, I have set up an automation in a way that if I mark ticket as resolved, it will send an auto reply to a user with a satisfaction survey (5 star question) at the bottom. - That works perfec...
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Hi, We have problem in Jira service desk. Customer create issue one time. When we search we found a lot of issues with the same Summary, but with different keys. And agents from their side don't see...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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