Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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how can I remove option "none" from a radio button in a field?
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Instead of keeping a sequential order of fields in a request type form, can I create field boxes and put them side by side to save space on a order form?
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I'd like to create multiple levels of options to get to the request type. Can I create a group of request types within a group , instead of directly reaching the target "request types" after clickin...
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Hi Guys, When will the Service Desk tickets disappear when the status changed to 'Closed'? Thanks!
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My group supports 2 different business that share the same Active Directory. We have synched AD and Atlassian directories. (for the purpose of SAML) We have one project that all AD users can access...
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Hello, We set up an automation rule so that when an issue is created we can assign it to one of our agents depending on a field that is indicated by the user. Pretty simple. After specifying the us...
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I have created an automation and wanted to store my password in azure key vault and use it in my automation while using Send a Web request Component in JIRA Automation. Please suggest if it ...
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How can I make sure the JIRA service desk ticket status remain visible in the support portal when I move it around JIRA help desk and updates the reporter with its progress? Currently, when a perso...
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Hi! How to remove (Resolve/Cancel/Escalate) buttons for regular users when they created their request?
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Hallo everybody, ok, I've read some similar questions, but they were older and not exactly our use case. Our customers have to login to a 'dashboard' on the website. From there they can launch diff...
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Greetings, another day and another puzzle, this time for a marketing guys. People come to my Help center from different places and create tickets. I want to be able to track some parameters such as ...
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Hello, I'm starting to work on Jira for my company. I would like to know if we can have a worklow according to a type of customers in a project Service Desk. If, yes how to do that. Thank you, G...
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Hello, Right now I am using the Following products with Atlassian: Confluence, Jira Software and Jira service desk. I am interested on finding out where the data residency on Jira service D...
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Hi, In Jira service desk, is it possible to view a collective report that represents data from all the projects? (Probably the Project name can be a user filter option) Ex report 1: N...
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Hi, I have created an Email channel adresse for our Jira SD project, so that email send to this @ are transformed into issue of that type : « Other tool problem ». But this re...
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Brand new server with external PSQL; UTF-8 set, en_US.UTF-8 set, ETC timezone set
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I have a Service Desk project with 2 connected email accounts: the default Atlassian one and a gmail account. I can configure the Atlassian account to be the email request type for any...
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Hello. I am fairly new to JSD and I cannot get the share button to show up for Agents unless that are a Jira Administrator. This is obviously not the best course of action, I don't need everyone to h...
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Quisiera saber si es posible importar los datos que manejo actualmente en GLPI a Jira Service Desktop
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Hi all, I am planning to deploy the production environment after the stage of testing. Could you advise me that could we deploy a test environment (remaining for further testing) and the production...
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How to restrict the agent to do not use these below field or how to make this happen so that only admin created fields will be shown in form only
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I recently installed Charts and Reports for Jira ServiceDesk and I was wondering if anyone knew if it's possible to filter my KPI by a field having a blank value? My use case is that we h...
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Hallo, I am a single developer of a Desktop Programme which has a connector to JIRA Service Desk. Now adding and deleting comments work without a problem. But I want to edit Comments. But Jira resp...
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Hi My Service Desk Customers cannot share issues. The option is not available in the portal I've checked the following: Project permission scheme - "Edit issue" is granted to Ser...
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Hi Team, Seeking assistance for the registration error found in the account. Elena Huizar (Account Owner) and Timothy Huizar (dependent) are being charged twice the amount ($9.99 * 2) upon re...
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Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |