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Jira Service Management
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How can we download all Jira tickets, to CSV or XLS. We have over 2000 tickets, but can only seem to be able to download 1000 tickets. We need the whole body of tickets downloaded. Thank ...
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Hello, We are using Customer Satisfaction Survey adds on in our JSD project We want to make the additional comment field as required when people are rating the cases. Is there a...
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We are using Jira service desk cloud. I am trying to build a dashboard with some data. One of the matrices i would like to follow is the avg SLA time ( avg time it takes us to response to a ca...
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Hi all, Does anyone know how to enable view/download Jira and Jira Service Desk attachments on Microsoft Teams? I'm able to connect Jira and MS-Teams, view and edit issues (limited fields for some r...
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Hi i would like to know if we have 3 Projects setup like telephone support and IT Support and Customs service desk if they a away to move jobs from customer project to the IT Support ...
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Hi, I'm using 2 different incoming mail server in my projects. But I'm getting error when I want to send mail (from mailbox) , for someone in other incoming mail server. For example; I am in X ...
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Hi, Would it be possible to send email notifications to the comment when selecting an emoji in a ticket? Thanks
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Hello, We got problem with one of our users, she is visible inside jira like on screen down below: but when I click on her name I get error that user do not exist, screen down below: ...
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Is there a way that the Jira Issues Calendar can be shown in the layout MON|TUE|WED|THU|FRI|SAT|SUN rather than SUN|MON|TUE|WED|THU|FRI|SAT
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Hi there, We made an application link between our JIRA and Confluence instance to provide our internal customers with KB articles when creating their service request on the JIRA Service Desk portal....
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Hi All, We are planning to create a new Sevice Desk in our Jira such that, there are 3 locations, say A, B, C. Each location has its own service desk customers and agents. We do not want the request...
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Good morning everyone, Does anyone knows why when a customer creates an issue through email, the images are not displayed correctly ? Two problems - The images are available as attachements,...
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I do not understand this. Why all Jira administrators are automatically agents for Jira Service Desk? I'd like to choose for "Plans and Pricing" a plan "Free" but it's not possible if I have four use...
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Hi, I installed the Jira Cloud plug-in on my own Outlook installation, logged in with my jira account and everything was fine. But when I install the plug-in for a few selected users to try it out ...
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Hi! I have a question that maybe have been answerd allready. I am working on a projekt that is a requestform. And I am trying to integrate a calendar so that when a customer comes in and make a req...
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Hi there, we have already setup our Jira service desk work flow, issue type, and so on.... But for some reason (actually I don't know what happened), all these setup was gone. I don't know when an...
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hi, i`m running a jira service desk portal - i`m trying to setup an organization - we have a customer that has 5 opertors and they need to share their portal tickets. so i added them into an "organ...
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I received an email saying an issue was shared with me, but when I clicked on the link in the email to display that issue # GCASD-916 it says "You don't have access to this issue. ... ask a project a...
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I visited https://www.atlassian.com/try/cloud/signup-social-login?bundle=jira-service-desk-confluence&edition=free so as to register in the free bundle yet when I click "Agree and start now"...
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Hello! One of my customers had access to the platform in order to create tickets however, seems her password does not let her in anymore and when she attempts to use the "Forgot password" option it ...
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Hello Friends !!! I did the integration Zabbix+Jira and now I've automatic Ticket from monitoring, but when some issue is trigged twice in Zabbix we have a duplicate Ticket in Jira like this:  ...
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Apologies if this has already been answered, I've looked high and low with no luck. It appears that the reporting and notifications for Knowledge Base effectiveness on Service Desk tickets is rather...
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I am new to Script Editor. I added the script, but doesn't look like it is working. I added new behavior, added the field(radio button) and added Service side script. My environment is JIRA server. ...
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I have the same problem: how would I go about having an option is Service Desk to allow users to submit a request and ensure that request is not visible to all other users and neither administrators ...
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Hi, In a stump here. The scenario is this: Ticket 1001 is created and an email notification is sent to Client A01. When Client A01 replied to that notification, the reply becomes the comment un...
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |