How do make a Jira Admin a Admin in Jira Service Desk?

[Brandon Holt]

The user doesnt see the "queues tab" and as the project admin, I assumed that they would be able to.

[Kian Stack Mumo Systems · Accepted solution]

Brandon,

You need to make sure that they are licensed for Jira Service Management and that they are in the project role of Service Desk Team.

Thanks,

Kian

[Brandon Holt]

Thanks you!!! The user wasn't licensed as you mentioned. Thanks again!