Changing permissions to close ticket does not work

[Lukas Gundlach]

Hey there,

I wanted to enable the option for non-Service Desk team members to close their own tickets. I changed the permissions so that autors of a topic could close issues. However, nothing changed and its not possible for them. Am I missing something?

Cheers

Lukas

[Tansu Akdeniz · Accepted solution]

Hi @Lukas Gundlach 

Do you want customers to close their own ticket from portal?

If yes, you should go to workflow as a diagram mode, click the related close transition and make the transition visible in customer portal. Then, there will be a button on portal issue view for customers.

[Lukas Gundlach]

Hey Tansu,

Thank you, thats what I was searching for!

[Lukas Gundlach]

Ok, had another problem but I managed to solve it by myself.

Cheers

Lukas

[Tansu Akdeniz]

Glad to hear you figured it out.

Cheers
Tansu