Is it possible to comment an article in the customer portal?

[Luc Grangier]

We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer  with yes or no at the question "Did this article help?" , but they can't add a comment. 

As a service desk user, I can write articles, and comment all the articles available  in Jira Confluence. Why can't customer comment all the available articles in customer portal?

[Jack Brickey · Accepted solution]

Hi Luc, welcome to the community. That feature is not available to the customers as you point out. It does sound like a nice enhancement. I would recommend writing feedback to Atlassian via the feedback link in your instance. Alternatively you could consider opening a ticket with support.

[Luc Grangier]

Hi Jack, thanks for the quick answer, I wrote a feedback a few seconds ago. May I ask a bonus question? If a customer answer with Yes or no on "did this article help?", where can I find this answer? Is there some dashboard?

[Jack Brickey]

I’m not absolutely sure TBH as I have not explored this personally. I know that you can view how reports are doing as a while via reports - See-how-your-knowledge-base-articles-are-performing/ 

I do wonder if the specific article in Confluence captures this. 

[Mirko]

wondering if this is an option by now as Id require exactly this? thanks upfront