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Customer error - You don't have permission to create attachments

Katherine Stevens
Katherine Stevens
Contributor
November 13, 2020

I have a client who tried to log a ticket.  The error Unfortunately, you don't have permissions to create attachments came up.

I checked our permission and it looks like attachments are enabled on the portal.

This is the only customer who's had this issue.

Suggestions?attachment.PNG

 

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Martin Horváth
Martin Horváth
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January 12, 2022

@Katherine Stevens  

Sometimes browsers have a bad day, it can happen with everyone.

Try another browser or delete the saved data of the actual JSD instance. (cookies)

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Guido
Guido
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January 14, 2022

I've had the same problem as Katherine had. But clearing cache or cookies didn't help in my case

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