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Jira Service Management
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In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
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My client asked me about this topic. The client wants to know if Jira Service Management premium does this type of asset management. Can you help me identify this issue? ITOM (IT Operations Manageme...
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But I'm not able to fetch all the user's list in JIRA service management using the rest API bulk users. can anyone tell us the approach to do the same
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I have a custom Asset field when the filter scope is "Assigned User" = currentReporter() OR "Managed By" HAVING user("currentUser()") This is so, when a customer logs a ticket, it shows the...
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I have an asset and I want to create an attribute that references a document from another schema. But only the objects that are in the same schema are suggested to me. Is this not possible across sch...
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I am creating an asset schema for standard changes and I have a drop down custom field which allows the user to select the required standard change on a form. What I am trying to do is create an aut...
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Users added in CC are not getting added as request participants to the request | Jira and Jira Service Management | Atlassian Support According to this page, you can switch off that people who h...
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Dear Team, My confluence pages has login with gmail account. I lost my phone, the gmail account ask for credentials, which I pass through, but it also ask me about Phone. I do have a monthly ...
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Hi all, I have had a few users today log the below issue - They have received a Jira email with a URL to 'View request' that requires approval - When the use clicks on View Request, ...
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Hi everyone, I'd like to lookup two values from different areas of a schema from our asset DB but I'm finding it difficult to figure out how to do this? Is this even possible? I ...
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Hello all, Is there a 'simple' way to bulk upload new users into our Jira platform? We have 30-40 to add, and I cannot find an exact explanation on how I can do this seamlessly without taking ages....
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Hi all! Appreciate any advice anyone can offer on this. We're somewhat new to JSM and keep running into little hiccups! Scenario: Our customer success manager copies our support email on an outgoin...
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I had some Jira API calls being processed and working before, where I call the object history endpoint, as documented in https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-o...
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Hello Team, I'm encountering an issue in Syncs with the rules for creating and processing alerts. I'm using a custom field to represent Requestor Priority in our incidents. Despite adding the alert ...
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Can Jira Service Management be integrated with IWMS/CAFM systems (Integrated Workplace Management System - repository for floor plans) like Archibus, FM: Systems, Tango Analytics, Sierra View, e...
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Hi Community, I'm trying to add Stakeholders (client relationship managers) to the Affected Services in Jira Service Management. However, this only seems to allow me to add users who have a JSM lic...
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Hi, Not sure if this will come off as confusing, but I created an automation that upon ticket creation 6 sub-tasks will be created, the requester requires that the 5 sub-tasks will not be able...
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I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
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Good dayThrough a request, we were able to identify that from the client's portal, every time we make a transition or a movement according to how the flow was conditioned, this change is shown and is...
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In Opsgenie, opsgenie_integration_action we were having this feature, which we were using to create our integration actions. In JSM, for email_integration I can not see any simila...
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Hi guys, Got a weird issue. Automation that'll change the state of an issue. However it says: The destination status could not be resolved or has no valid transition rule (with current sta...
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Remove a customer from an organization | Jira Service Management Cloud | Atlassian Support I want to remove a Customer from an organization. But we can't find the option, we can't follow the instru...
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I do have a JSM team managed project and made an automation so that when a work item is created and it equals a specific request type, it should be assigned to a specifc user. But it stays unassigne...
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I'm a JSM admin for a project. I've set up a help center where customers can create IT support tickets. The problem is whenever the ticket is picked up and updated, the customers are not updated. I'v...
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Hi Team, I have a question regarding the database table where SLA values are stored. Based on available information, SLA data appears to be stored in the table AO_54307E_SLAAUDITLOG . Would it be ...
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