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Community resources
Community resources
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Jira Service Management
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Hi, My Customer, already Admin in another company, created a new Organisation with Atlassian Guard as product. He used his desired URL. He gave me access as an Org admin. When I try to add...
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Hello Brand new to Jira Service Management, I've created a form that I would like to have our HR department users start filling out with legal employee information and then send to the manager to co...
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This has been asked before, but I can't find anything more recent than 2023, so hopefully somebody has come with a solution since then. Every time our users re-authenticate their Assets columns get...
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I went to account settings and saw that my time zone was not set and when trying to make that change I was shown a message that my account is managed by someone else, that I was not allowed to make c...
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Hi all, Do you know if it is possible to change the print template in jira cloud? That print menu when we press the 3 dots (top right corner) and then "print" The objective is, for example, to add...
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Hi All, I am trying to put together an AQL query filter that will only display certain location objects in a context for a custom field called Locations. For the sake of this exercise, We have a Loca...
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We want to use a EMail-Channel by using an IMAP-Mail; I know the user and password, but I can't create the Email-Channel because I get the following errormessage: "AUTHENTICATE failure, cannot conver...
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Hi everyone, I searched for a while but can't find a real answer... so , i come after some opinions / Ideas from this wonderfull community. So far we got 2 JSM project running (one ...
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Bonjour J'utilise Jira service management pour le support technique de mon entreprise Au support technique nous utilisons beaucoup Atlassian Intelligence pour nous aider en utilisant - le module d...
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The article on the topic suggestion function states the following: Is the “latest 200 requests” synonymous with the “number of inquiries”? If so, if there are about 200 inquiries per day, which has ...
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I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them...
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Hi I’m trying to extract detailed data on open and unresolved tickets over five weekdays (Monday to Friday). Currently, when I select a single day, the system displays and exports the full details—s...
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I am just using it in my first implementation, and I have a very basic question, I cannot identify the section where I can modify the Title of the client portal, I need where it says "Dnks Support", ...
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I have a request type where they select a Project from a custom Asset Field. It pulls over multiple fields including a Project Issue Key. In automation run on create, I want to link...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
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We have over 50 assignee groups. Is there a way to find all issues that list the assignee group that the current user is in? We need a universal filter, similar to this, assignee in (currentUser(...
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I'm trying to use the CHANGED property to find tickets that have been transferred from 1 queue to another, and I'm receiving this error. Ima using this jql : project = "RP" AND created >...
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Hi, I have created a JSM cloud automation that clones and links a new JSM ticket to a Jira ticket. In the Create work item section, I have updated each of the 'Choose fields.....' with smart ...
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Hi, I currently import our Google Workspace data as a csv file manually into Jira Assets. I would like to automate this process, but both manual import and data manager adapter methods expect a stati...
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My company originally only uses JSM internally for IT requests , but now we want to be able to use it for external customers for Customer Support. I looked into trying to figure out wh...
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Hello - I am not all the knowledgeable about configuring JIRA to do what I need, but am trying to understand if it can do what I'm looking for. I have a JIRA Service Desk that is currently just conf...
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Hello, Someone else had previously posted the exact scenario I am trying to find a solution for. I would like to update my Child Objects (inR) when my Parent Objects are updated in relation to thre...
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Hi There, I have JIRA. The custom dashboard option is not available in our account. We are trying to build a dashboard that displays the clients project details but has limited access to other proje...
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Hello community, Our requesters have expressed frustration around the functionality of the request list in the Help Center. They would like to be able to filter requests by 'Client', however our Ji...
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In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |