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Jira Service Management
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The Service Desk - APAC (SDH) project has stopped creating tickets automatically from client emails (via email account support@privetechnologies.com). The email log displays a BYE System Err...
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I have setup Service desk to email user when they submit request. However JIRA notifications in system do not send Internally
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I was testing to see if all the columns were saving the data back to Jira and all of them were working except for 'Assignee'. I added users on open issues but once saved it erases on quip. I was wond...
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Hello, We have a Classic Service Project and we have gone into project settings and added a Jira group for notification whenever an issue is created. We wanted to have any members of that group (the...
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I notice when creating a request type, there is a way to hide requests from the customers if you do not put them in a group. I am wondering if there is a way to have an internal tool that looks at th...
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https://www.atlassian.com/software/jira/service-management/update 404 Sorry, the page you're looking for cannot be found Visit our homepage, get help, or try searching &nbs...
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Hi! I'm trying to create an automation that is capable of move a issue from the Backlog to the Board (To Do Status) based on the issue due date. It needs to be move 150 days before the due day. I w...
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Hello, my school is evaluating Jira Service Management for our internal IT team to support our staff members. One thing I've noticed is that when I add comments or the end user adds comments to a hel...
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I am configuring an approval step in a Jira Service Desk workflow. The team who will use this has explained that sometimes if a manager is out of town, that they need to change the approver to ...
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Hi, I have received a notification that the maximum number of notifications was submitted in 12 hours for my plan. Could you check it becasue the plan I have has unlimited notifications. Best regar...
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Dear Support, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from&nbs...
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We have a request type in our IT Helpdesk where you can select hardware devices. You first select the category and then the specific device in a cascading selection field. I want the child field to ...
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I was setting up my Jira Service Desk and added some articles in Confluence, so I immediately noticed that the articles were already automatically suggested when writing the keyword in requests from ...
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Hi, Im looking for a chatbot widget to implement in our mobile app product which allow: 1. design bot automation flow 2. open a ticket in jira service desk 3. online chat with agent on a specific...
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I would like to display the created date inside the issue view screen i tried to pull this field from the specific screen but it doesnt exsist- i couldnt find it.
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Hi all, I am currently working on setting up some SLAs within Jira service desk Cloud. My level 3 escalation sits in my problem workflow, I want to be able to pause the SLA in the inc...
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Hi - For JSD Customer portal request types / groups, is there a way to link the selected request type to a field other than the issue type? Say I have a project with only issue type 'incident'. And ...
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Hi! I have an issue where an automation rule is not triggered even though the SLA threshold is breached. I have recreated the same automation in "legacy automation" and it triggers there just fine,...
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Good afternoon! I am using jira service desk cloud internally. There was a need to create a separate support project to go "outside". So that users outside the organization can create tasks by mail o...
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I Need to move the issue when completed in JSD to Jira software as open issue . What are all the different methods we can use . I know a few methods like Using script runner and using add-on...
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Hello, I have an issue with Service Desk in my JIRA Server. Any JQL with "Time to resolution" causes 403 response which in turn manifests differently on different pages. All Ser...
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Satisfaction Settings in service desk only let me turn ratings on and off and edit the question asked by the survey. Is there a way to set up who should receive an email when a customer submits a rat...
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I was trying install the Insight plugin on my jira service desk cloud. But i always get a error: We ran into a little trouble It might just be a hiccup. Try again in a bit. I dont know what do. ...
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For Free version of jira service desk tool, the storage space given was 2 GB. How will this get utilized ? Should i understand it as, when any ticket is raised if it has some attachments will that ...
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does Jira Service Desk version 4.5 server based allow an agent or admin to set up scheduled notifications and reminders to the customer that will open the item in jira for processing?
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| July 29, 2025 5:22 PM PDT | ||
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