Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hi, We have recently started using Jira service desk for any tickets to be created by the Clients. And the we are adding our clients as "customers" belonging to a certain "organization". So t...
-
I believe that I have a reasonably good understanding of schemes. But I have spent about 1/2 hour trying to add one assignee to one project and no matter what I do I wind up adding a user to ALL noti...
-
What we want to achieve All customers belonging to the same organization should have access to issues and requests reported by someone in their organization. In my understanding, if "Reporter" is a ...
-
Hello everybody, I'm trying to figure out a function/add-on that can help me to schedule the calendar of the employee, and avoid booking 2 tickets at the same time. Like when a customer wants to bo...
-
I have a client who's using our Jira based knowledge base pages as documentation. He's trying to reach our pages (https://geospectech.atlassian.net/servicedesk/customer/portal/6) either on Edge (85....
-
Hi, We use to invite users to sign up for our Jira, but need to change the email text, how can we do that as i can;t see any way of doing this. Thanks
-
We recently updated to Jira Software 8.12.2 and are running JIRA Service Desk 4.9.0. For some reason, public signups on our portal no longer work. New users just get: "We couldn...
-
Hi, we work on a project using JIRA software server 8.5 On this project we work with a subcontractor that also uses JIRA (not sure yet which version). Today we export tickets to a csv file, have a l...
-
Hi Team, I am looking for any report which can provide me the pause time for the Service request / incident. Thank you, Vinay Dhuri
-
I have configured the service desk project to allow users to create issues without an account. Now I would also like to allow for request (ideally support center and widget) to be send without provi...
-
Hi, I have set German to default language and English as second language. Now I have customized the text of the German customer invitation mail "Kunde eingeladen". Usually it automatically de...
-
In our service desk workflow we have several statuses that fall in the category Done. What I am trying to do is create Time to done (Avg.) report, that only tracks the time it took from the creation ...
-
Migrate from sysaid to jira service desk
-
I got the request > All button in the portal but it does not work at all .Can you please help me to configure it properly
-
I have configured the BrandFolder App into our version of JIRA Serivce Desk Cloud, but cannot see the BF buttons to be able to link or include attachments? The screenshots on the App page on marketpl...
-
Hi Atlassian Community OK, here's an interesting one. In JSD someone external submits a ticket on our helpdesk, which in turn creates a notification that will be sent to that person. I want t...
-
I will start with I already spent hours trying every setting under incoming mail / mail handlers and reading this KB https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-f...
1,781 views 4 0 Deleted user October 26, 2020 -
Hello, I would like to know if there is any way for the automatic assignment of tickets by performing the assignment where the user who has fewer tickets in progress is validated.
-
...equestIssueList.Method = "GET"; requestIssueList.ContentType = "application/json"; ServicePointManager.Expect100Continue = true; ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12...
-
Criamos o projeto, incluimos o ícone em Detalhes, porém quando entramos no Jira Plus não é visualizado o ícone na tela de abertura de chamados. (AUTOMOVEL, MASSIFICADOS e PARCERIAS) Tela De...
-
I would like to create a sub-task for each user inputted into a field. I have a table with 8 users in it for approvals. I need a sub-task created and assigned to each user to approve. Once t...
-
Hello, I am trying to determine how to pull data fields from deviniti bundled fields. Ex: Fields 1-5 are in a bundled field. I want to pull the value from Field 3 and make a s...
-
Hello, I need to create a table that if necessary another row can be added. I currently have a process workflow for a root cause and corrective action that I would like to get added into JIR...
-
Bula (Hello) Traditionally we had customers and agents set up separately. Over the past year or so, we have noticed that a few customers have managed to create an additional Agent login but o...
-
Boa tarde. Estou querendo montar um dashboard para contagem de abertura de chamados por Canal (Telefone, Portal, APP) do projeto. É possível contarmos isso via comando JQL? Obrigado.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |