Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I am going to export my Jira-Tickets into our companys own ERP-System. We sometimes need input from our customers on certain issues, that they are to communicate using the ji...
-
Hi guys, In the company I work for, whenever there is a new on-boarding, HR will usually raise a ticket to grant them access to our platforms and etc. How do i create a ticket where when HR ...
-
...ctions were performed since JQL condition did not pass due to error running JQL: "(key = xxx-384 AND ("[Dev] Tickets in Open Sprints" = True))" - Error in the JQL Query: 'True' is a reserved JQL word. Y...
-
im Kundenportal
-
When customer view is selected in SERVICEDESK JIRA , ( the filters for open and closed requests to be changed) SAny suggestions ?
-
Hi guys, I'm still quite new new to Jira and I'm facing a problem. I can't see my Assigned to me tab anymore. Is it because someone in my admin changed it or turned it off or is there some issue with...
-
Hello, We are building a Webhook in Jira that sends data to a Google Cloud Function. However, GCF will only accept OAuth2.0 as the authentication and Jira doesn't have the ability to generat...
-
1.Project A doesnt have the issue type task. But issue is created with task, any suggestions for trouble shooting ?
-
in jira project settings, email requests options not showing, the page keeps loading. Anyone ever faced this issue ?
-
I have set up Jira Service Desk in Cloud and Jira Core 8.13 + Jira Server 8.13 + Jira Service Desk 8.13.0 Server edition. In the Cloud version, I like the way Help Center shows all the Knowledge Bas...
-
I am trying to modify Project Lead from Project Settings-> Details but it is taking old Project Lead name only. Why it is taking every time last time Project Lead. Looking for a suitable solution
-
Hi, Is there a way form to setup a dashboard that shows the number of tickets completed by agents over a week or two weeks in leaderboard format? Something like: Completed Tickets L...
-
Hi, I'm new to JSD and still trying to set it up for my company. I ran into this problem which in my opinion should be very easy and straightforward but somehow JSD makes it so complicated. So...
-
I am able to create new Reports, where we are able to collect data on the frequency of various Request Types. I am able to create a Report for each Request Type, but is there a way to make a Report w...
-
Customers only see the English version, when I have enabled enable a translation as you see in the screenshot. Is there another setting I need to change?
-
Hi, is it possible to put ticket on behalf of my clients. Instead of asking them to put ticket i would like to manage tickets and put tickets on behalf of them. In the other hand, is it poss...
-
Our organization is making the transition from Intercom to Jira Service Desk. We want our users to be able to send in a request to our service desk in-app. One of the issues that we want...
-
I want to add mail addresses to reporters which are not present in the signed up user list But the system only allows me to add users which have already submitted a request pls tell me how to add n...
-
Hi Team, I am having a scenario, one of our team member changing the sprint value before closing the sprint and assigning a new one. Now is it possible to write a JQL to list out all storie...
-
Our teams use confluence, service desk, and jira. I want to show links to FAQ items in our wiki as the home page of the service desk, above all the action items such as open a ticket, request ...
-
Hi, There's a way to show, in Jira Service Desk homepage, the ticket sla to our costumers, as we see in the issue helpdesk page? Or, at least, send an email to say "The ticket XXX-XXXX has 7h SLA"
-
Hi, We are already working with JIRA over 15 years for development and customer support. For customer support we always used JIRA software and are considering moving over to Service des...
-
Hello, I activated the option "allow search for all request types". But only 1 request type appear as an option for users. That's the default request type. What should I do to users be a...
-
I have some new users in the active directory. In the provisioning logs I see that the user should be created in Atlassian cloud, but that does not happen. EntrySynchronizationAddResultSucce...
-
Hello. Can this powered by text be removed from widget? Thanks!
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 8 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |