Community resources
Community resources
Community resources
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Jira Service Management
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When customers go to the portal there is not an option to all customers to upvote various requests. The JSD requests will then be triaged into placed into support issues with no development needed an...
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Hello, One of our Service Desk projects has stopped receiving incoming email messages. When I click the Test button under JIRA SERVICE DESK, Email requests, Email addresses, the Status is "Configure...
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Hi! I created a custom field (cascade type) and I created a filter that's going to be used in a automation rule to assign the priority value according to the field value. Which is the difference if ...
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Hi, I have product in plan: Jira Service Desk Free and Jira Software Free. In this plan a can have 10 users and 3 agent? If not what mix a can create to still having a free plan
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Hi, I want to ensure that when a customer is entering data into a custom field, it is the right data type/format e.g. phone numbers should be numbers maybe with special characters like + and (), and...
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Hi, Our users have recurring issues with similar due dates every month. For example: due date is always on the 10th every month. I have created an automation rule that clones the issue on tran...
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On a project I want 2 (let's call them User A & B) users to be able to assign (and move) issues to other people. I have 1 user (User C) who can already do this, and I gave the exact same p...
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I've created a series of filters, but when I share a saved filter with another user, it isn't visible to them. From what I can see, it's the project itself that isn't visible to them
329 views 1 0 Deleted user November 6, 2020 -
Not able to assign issues to certain users. instead they are already under Assignable users. When checking Permission helper it i showing The user must have a Jira Service Desk license and Servi...
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Hi, My problem is: i have users with an account JIRA in my customer project and i can't delete it. They are not in the list of Administration => Jira service desk and not in the list of Project ...
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Hi, Comments field is not available for edition. when restart computer it is ok but after couple of edition, it is not available anymore. Note that when this issue is present, a loading icon is shown...
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Hey there, I was wondering if it is possible to change the style and color of the priority arrows? I wanted to make the arrow fatter. By default, the image with the URL /images/icons/priorities...
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Hi team, Is it possible to hide the "reply to customer" option from view in the comments box? The reason for doing so is that from a UX perspective, the two options are two close to each ...
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Can we push alert to opsgenie when the issue status is changed only? not when it is created. Also using new automation I cannot send alert to Opsgenie even when the issue is created. If sending ale...
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Hi all, I want to create a field "Region" which could either be APAC, EMEA or AMER. The field will be auto populated based on the support email address that the client uses. Example: If c...
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Hello, How can I remove an user with " Org. & Site Admin " access ?
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Hi I am absolutely new to Jira and Service Desk; we are not an IT or Software company but a small independent finance broker. A recent change in regulations has required us to look for a solution to...
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Hi How does the JSD email request handler determines whether a new ticket should be created or an existing ticket should be updated? I see that a couple of times, an existing ticket of a cu...
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Hi, I got 1 user that's unable to receive my Jira ticket reply. I've checked with MS 365 (their email hosting) and they have confirmed nothing is blocked. I'm not sure what's the issue. sharul
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Ola Pessoal, gostaria de um auxilio, estou com um problema para encontrar os componentes em meu Projeto, o Jira foi configurado por uma outra pessoa que não faz mais parte da equipe e gostaria de des...
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We have recently started using sub-tasks for activities that others internally need to complete, and I want to help the team to create a dedicated queue for sub-tasks. Can someone please help me as I...
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Hello, Our company is new to this product and I have been asked to get SSL going on the Service Desk website. I am trying to follow this:https://confluence.atlassian.com/adminjiraserve...
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Hi teams, I've created request types and organized them by groups. Is it possible to create queues with those groups ? There's actually 7 groups with 10 different request types Thanks,
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How do I make any customer search for requests on the portal? I have two test clients, but do not research the available calls between them. Only those created by himself. The message no request foun...
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Hello guys, Recently our Service desk instance became slower than usual - Automations started failing/not executing properly, the queues take 1-2 minutes to load, our tickets load a lot slower, etc....
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