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Can an informer/custommer know the agent assigned to their issues from the Customer Portal?

Can an informer/custommer know the agent assigned to their issues from the Customer Portal?

Can an informer/custommer know the agent assigned to their issues from the Customer Portal?. I mean, I would like that the custommers know which agent is managing their issues till it is done. Is this possible?

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Hi @gfernandez

Currently this isn't possible with Jira.

Atlassian have a suggestion for this that you can vote on and watch:

https://jira.atlassian.com/browse/JSDCLOUD-328

Hope that helps,

Regards, Liam

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Can an informer/custommer know the agent assigned to their issues from the Customer Portal?

1 answer

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Was this helpful?

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