Jira Service Management

Hi, Im not able to set some new rules in Project settings >> Automation. When I click on option "When a comment is added -> update the status", loader gif appears. Thats all. Even after 10 ...

• automation
• cloud
• jira-service-management

Is it possible to create a unique URL or customer portal page per project? I would like to create individual portal pages for individual projects or at least restrict customer access to certain proje...

• cloud
• jira-service-desk
• jira-service-management

We are using Jira Service Desk (Jira Service Management) and we have customers using it. For some of the requests that come in, we're creating a subtask to help track the work and assign that subtas...

• cloud
• jira-service-management

Hey a year or so ago, i was forced to merge my forums account and atlassian account. I am soon to leave this company, but i want to take my forums account with me.   Unfortunately the atlassia...

• jira-service-management
• jira-service-management-server
• server

Hello Team I am using Nex Gen project and was wondering if you can create a rule that will pull the "Licensee email address" (custom request field) and edit the reporter field with the Licensee emai...

• cloud
• jira-service-management

Hi all, I have a custom short date field on my form called "Start Date" and want to pass this through as a slack message to advise when an employee is due to start.   In the message I have tr...

• cloud
• jira-service-management

Hi there, I've been trying for some time to get a functional trial of Service Management, Insight and Confluence working and have run into problems every time. Confluence never seems to finish the s...

• jira-service-management
• jira-service-management-server
• server

Hi, I created a trial jira account with the intention of testing it out and see if it will be something we can use. However, when I tried to create the "Company\Team name" I received the message: "Y...

• cloud
• jira-service-management

  Greetings, my fellow Jira users. Lately, tickets are created via the portal or directly in ira, are created with a "Resolution Code" 'DONE.' I am not sure if this is a bug, but it never happ...

• atl-orange
• cloud
• jira-service-management

I have configured JIRA Service Management so there is a state of Resolved prior to a ticket being fully closed. When a ticket is set to resolved the customer is asked to approve or decline the resolu...

• cloud
• jira-service-management

Hello,  As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.   Currently, this appears to be interna...

• cloud
• customer-portal
• jira-service-management
• sub-task

We have a Classic IT help desk project in which we've lumped together 4 areas - security. applications, business systems and general. We decided to break those out into their own projects and I ...

• cloud
• jira-service-management

Is there a way to allow Jira Service Management to receive emails that are being forwarded? I want to make a company email account public-facing, and then forward all the emails received into Jira. ...

• cloud
• jira-service-management

Good day, We have a Jira servicedesk running on a Jira server. The new Jira service manager is looking very promising and I really would like to update the servicedesk when the update to ITSM is ava...

• jira-service-management
• jira-service-management-server
• server

I created a Select List Single Choice custom field called "Category" for users to pick in a portal screen so the ticket gets auto-assigned to the right IT staff member via an Automation. The field wo...

• cloud
• jira-service-management

I'm using a nex gen project and I want to setup validators that will require agents to ensure fields are filled out before being allow to transition to another state. Specifically before a agent can ...

• cloud
• jira-service-management

We are migrating from Zendesk to Jira Service Management. One of our first beta users will be HR. As you can imagine, much of their information is confidential. Tickets will go directly to them and s...

• cloud
• jira-service-management

When i assign an issue to myself i don't get notification mail. When another users assign it then i get a mail. I want that when i assign an issue to myself, i will get a notification mail.

• cloud
• jira-service-management

When a user wants to search for a specific problem in the customer portal, he/she rarely knows exactly the wording of the problem. Thus it would be a benefit to us if the default search was "fuzzy" b...

• jira-service-management
• jira-service-management-server
• server

We are trying to help a customer to migrate Jira software and service desk to cloud. They use Crowd as the user management and SSO tool. As far as I understand from documentation, the only path is to...

• cloud
• jira-service-management

I am looking for older version downloads for Service Desk Data Center. Unfortunately the links provided all run into Error 404. https://www.atlassian.com/software/jira/service-management/download ...

• jira-service-management
• jira-service-management-server
• server

In want to check opportunity to manage SIEM alert on Jira Service Management. I find an app Alert Catcher - IT incident alerting but can see her under Find new app. Use trial fersion of Jira Servic...

• cloud
• jira-service-management

Hi all, I am setting up a workflow which will create a ticket in JIRA through Logic Apps. As soon as a mail is sent to a mailbox(a specific mail id), Logic app will get triggered and create a ticket...

• cloud
• html
• issue
• jira-service-desk
• jira-service-management

For the trial period, I created the site name for the test, but now I can't change it in order to switch to the working version with the purchase of a subscription.

• atl-rvw
• cloud
• jira-service-management

I want to give power for the user that scale the ticket when the SLA is not in time.

• cloud
• jira-service-management