Community resources
Community resources
Community resources
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Jira Service Management
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We recently had a customer complain that they weren't getting notifications for an issue. The request participant on the same issue received the notification and when the customer checked his spam fi...
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I have been unable to find any clear documentation that lays out how the knowledgebase search works in the help center. Can anyone point me in the right direction please.
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...e use JSD to distribute our documentation drafted in Confluence, so although I realize WYSIWYG is not really true with Confluence, I was rather hoping there was a way the global footer for the Space f...
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We need more granular reporting about whether or not KB articles are being used by our agents to resolve issues. There is the general, out of the box project report "requests resolved" (too high leve...
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Hey - been trying this for a few hours but would HUGELY appreciate any help on this! I'm receiving tickets from a system, and it's adding the users affected as a participant, and the reporte...
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Hello, is there some app or setting I need to activate for see if my client open my email notification and click on link?
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Hi, In Jira Service Desk Server portal, when I create a ticket, I have a Multi select field, which has some quite lengthy options. These are not displayed when selecting, so it is hard to make the r...
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Hi, I'm trying to get just a simple time tracker set up in the ticket where it shows the SLA times from open to paused to close/open to closed. I'm in the SLA project settings but when I go back to ...
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Ja efetuei limpeza de cache, atualizei navegador (chrome) e não adiantou.
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We have a number of notifications that have extra blank lines that appear in the email of the notification. I am trying to determine the cause of the extra blank lines; the blank lines in excess of t...
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I am showing over 2300 filtered messages, but the most recent are not showing in the queue. My guess is the queue is not large enough to handle the filtered messages. Is there a way to change the set...
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Hi, I have a team that would like to calculate [tickets closed/ tickets opened (%)] over the span of a one week period. While I think we can potentially substitute other metrics and achieve a ...
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What we want to achieve Giving different Jira Service Desk customers access to issues and requests concerning a application or service. Is it possible to give customers in a Jira Service Desk proje...
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We have use cases that would require the use a pre-populated project with phases. Each phase would represent items that needed to be completed internally by certain member of staff. Examp...
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As i read this Article (https://support.atlassian.com/jira-service-desk-cloud/docs/what-is-legacy-automation/) today, at first i was glad, that Automation would be all in one place in Service Desk Pr...
2,699 views 17 2 Deleted user October 27, 2020 -
Hello again, We have multiple customers in the same project who might have up to 100 Tickets in the project open at the same time. Now we might change the status of 20 of those open...
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Hello team, I was wondering How can I hide the "Request Participant" field from Service desk customers? How can I revoke the customer's permission of resolving issues? Thank you in advance
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Hi all, Regarding Jira Service Desk and Confluence specifically, I now need to find an alternative on-premise solution and figure it would help to ask other people in my situation. Do any of you ha...
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Please could you advise on how do I set up those interactive boxes in my Knowledge based space that would for example, by clicking on them 'Raise the ticket on support desk' or by clicking on them wo...
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Hi, I am new to Jira and need some inputs from you. 1. I created 5 Sub task in Automation, and when i close 1st and 2nd Sub Task than i need to change the transition in the Parent Task. How t...
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Does anyone knows where i can check the specific features of Jira Service Desk by pricing tier? I'm evaluating the implementation of a service desk solution in my company and i need to check the full...
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Hello to all ! As a new jira service desk user, i've found it very insteresting with a good gui. Would it be easy to implement one custom thing : Our users get monthly (quaterly, anually..) an amo...
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Hi there, I would like to program my knowledge base space as it is promised on your Jira Demo page. When setting up my initial screen of knowledge base space, I would like to place the interac...
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I am trying to make custom fields required so a ticket can't be closed or saved unless the fields are populated. Is that supported and if so can someone point me in the right direction, please?...
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My Service desk manager has asked if we could change our JSD in order to simplify the interface for our customers. He has suggested we just have 2 options : Report a problem Request a chang...
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| October 27, 2025 8:46 PM PDT | ||
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