Jira Service Management

I would like to create my own graph for a Dashboard. Is that possible? 

• cloud
• jira-service-management

Do you know if the issue with being able to see the list of approvers vs people who did or did not approve the ticket/change was resolved somewhere? I am looking for a solution where I don't have to ...

• cloud
• jira-service-management

Hallo, I have one question..  When you create task in Jira service desk , there is one button ( Create another) which gives you opportunity to create one more task .(see example below )  ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I've got an SLA for "Time since last response" which resets every time someone responds to the customer. I have a report which has one series which shows all bugs = Everbreached() (that one works jus...

• cloud
• jira-service-management

Good day, Please may i have some guidance.. I need to set the reporter of an issue to the person who emails the support email address when logging a request. I am currently using our own mail serv...

• cloud
• jira-service-management

A project of IT support. There are 2 administrators in this project. One of them can see the queues but other admins see issues instead of queues.

• cloud
• jira-service-management

I removed Icebox but now it is showing that there is multiple code reviews in every status, can you please help me remove it. Now my workflow and statuses are not as per the previous statues. Please...

• jira-service-desk-cloud
• jira-service-management

How to Validate Email and Phone Number validations in Groovy Script for Jira Service Desk. Here we are showing these 2 fields based on some custom field values, if we write in JSU Regular expression...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I was excited to know about rebranding of Jira SD into Service Management and new features coming out. All the guides say that with the new projects the features like Opsgenie will be available. Has ...

• cloud
• jira-service-management

Hi there, I'm trying to use automation to leave an internal comment that tags both the assignee and the task's approvers if the SLA is going to breach soon. I can't figure out the code to use though...

• automation
• cloud
• jira-service-management

We have a number of emails legitimately being filtered out as they are automated, but a number of emails from a corporate email address we have that forward to our JSD email are also getting filtered...

• cloud
• jira-service-management

We have been using opsgenie and are now implementing Jira Service Desk. I would like to create an Opsgenie alert for any new service desk issue created ONLY during off work hours. example: customer ...

• cloud
• jira-service-management

I'm also asking about this from our university mail service provider, which is working with Office 365. Our outgoing email stopped working recently. We have O365 SMTP enabled on our host side. When...

• jira-service-management
• jira-service-management-server
• server

I'm trying to understand whether it's possible to use the Stitchdata integration  to extract, transform, and load data from the JIRA service desk to a data warehouse. So basically, in which tab...

• cloud
• jira-service-management

Im working with a nex gen project and I would like to edit the reporter field once the ticket is created with the information in a custom field (licensee email address). Is it possible to create a ru...

• cloud
• jira-service-management

Hello Everyone,   I have an issue here with my service management project, currently when a user (customer) will create an issue (ticket) through the customer portal they're able to view and e...

• cloud
• jira-service-management

Hi, I use Xray test and we have various projects within the organisation. I have created a custom template on document generator - Xray Test on one project. My question is - Can I share the same temp...

• cloud
• jira-service-management

Hi, I have modified one of our request types to contain the "Additional People" field and I am able to add additional people to tickets that I create. I am an admin user. However, if some one who i...

• cloud
• jira-service-management

In our project team, we use the same space in Confluence We get many project want to link in the same space but in the different table But I only can link to space, but can't link to table So can ...

• cloud
• jira-service-management

 Good afternoon! Can you please tell me if the number of clients in the free cloud version of the service desk is limited? And is it limited in terms of service life? Thank you in advance for...

• cloud
• jira-service-management

On a project I want 2 (let's call them User A & B) users to be able to assign (and move) issues to other people.  I have 1 user (User C) who can already do this, and I gave the exact same p...

• jira-core
• jira-server
• jira-service-desk

Raised the ticket to jira service desk for support to answer your queries

• cloud
• jira-service-management

I have been asked to add: OwnBackup  into our JSD / Application integration. I only see to do this at the Jira / Global  Admin level under: Settings/Product/ Integrations - Applicati...

• cloud
• jira-service-management

Hello, We launched Jira Service Management a few weeks ago so that our clients can send us requests to cut down on email and have better tracking in place.  Today I created an Organization for...

• cloud
• jira-service-management
• organization
• permission

Hi, i would like to be able to search on the JSD portal, as a customer, based on a custom field value. is it possible out of the box? of not, any plugin reccommendation? (for example a fieid called...

• cloud
• jira-service-management