Jira Service Management

Hi Community Am trying to send an email using Automation for Jira and I must insert linked issue keys in the email body and am not sure what syntax should I use in terms of smart values. Any help i...

• addon-com.codebarrel.addons.automation
• jira-service-management
• jira-service-management-server
• server

In the JIRA Service Desk project, new tickets are created and by default are unassigned. When I try to assign an assignee to an unassigned ticket, the list of users doesn't load up. I have to open th...

• cloud
• jira-service-management

we want to know if we can sent Customer satisfaction feedback form second time if they dont provide feedback on the support service received. For example : If i have resolved the issue & CSAT for...

• cloud
• jira-service-management

I have Jira Service Desk in the cloud Also I have confluence in the cloud. Within Service Desk I have clickedon a project and then gone down to customers. Is it possible to export that list of...

• cloud
• jira-service-management

Hi Community, The following is my issue: When a customer create a ticket, his department or group need to be able to follow up the ticket if the customer is not available, for example on sick or le...

• cloud
• jira-cloud
• jira-service-management

I am switching the identity provider in a Jira Server instance with Kantega SSO configured from AD FS to Google GSuite with Open ID Connect. I was wondering if any of you ran into issues after applyi...

• jira-service-management
• jira-service-management-server
• jira-software
• kantega
• server
• +1 more tag...

Hi everyone,  Is there a way when a customer is connected and makes a new request, to take the name of the organization that I've added his email and load it into a text field of form automatic...

• cloud
• jira-service-management

Hi everyone,  I want to add/ remove some of the defined resolutions and makes this field mandatory. Is this possible and how?   Thank you in advance

• cloud
• jira-service-management

While commenting back on a ticket, how can we setup a auto populating Signature in the comment?

• cloud
• jira-service-management

hi, I am trying to create an automation rule for incident pending status to change to work in progress if there is a comment added by the customer via portal only. I have created one automation rul...

• cloud
• jira-service-management

Hi Everyone, I have the following error occurring 'Unknown fields set during transition. Field may not be on transition screen' A little background to the issue. I am using Automation in JSM for t...

• cloud
• jira-service-management

We are about to launch Jira Service Desk for various Services provided by my company. As part of testing and configuring Service Desk projects, i had added few sample tickets which needs to be delete...

• cloud
• jira-service-management

I need to pass custom fields through the create request api. How to do that? POST /rest/servicedeskapi/request   $data = [ "serviceDeskId" => $serviceDeskId, "requestTypeId" =&gt...

• cloud
• jira-service-management

Our instance has many users that will send emails to our servicedesk with other individuals included in the to: field of the email. I currently have the handler to add anyone cc'ed as a request part...

• cloud
• jira-service-management
• participant
• request

Just curious if Atlassian has intentions on making improvements to Tempo for Payroll user functions?   Would be great if it has more ability for Payroll around the following,  Bette...

• cloud
• jira-service-management

We would like to streamline the number of service desks to make it easier for our end user yet keep the queues we have set up on the backend. Is there an application to help?   Thank you, Tina

• cloud
• jira-service-management

I like the ease of next gen projects but the limit of 30 request/issue types is a problem as I have 52 in my classic project that I wanted to migrate. Is this going to be increased at any point? Labe...

• cloud
• jira-service-management

Hi Team, I am to configure a schedule job using scriptrunner that will list the unprocessed incoming mail in a folder and mail this to users of a group. Could you please suggest the approach and co...

• jira-service-desk
• jira-service-management
• jira-service-management-server
• mail-handler
• schedule
• +1 more tag...

Hi, has anyone set up an incident management workflow between Jira and the Jira service desk? If yes, how is the bug opened in the Jira service desk raised as a bug ticket on the Jira side, and ho...

• cloud
• jira-service-management

Hi! We are experiencing a problem. When some users are accesing this link: https://feverup.atlassian.net/jira/servicedesk/projects/SDOPS/queues/custom/20 Automatically gets a redirection to:&nb...

• cloud
• jira-service-management

We are most likely switching to cloud soon.  Is the 30 goal limit per SLA or per project?  I haven't been able to track down a document that specifically addresses this questions.  30 ...

• cloud
• jira-service-management
• sla

When users have opened up new Tickets either via the URL or via email there is a massive delay of days.  I'm receiving emails about new Tickets opened 2-3-5 days later.  Email account and s...

• cloud
• jira-service-management

We have an organization that is having multiple issues. I have logs that show the email was sent to create the ticket but the creator didn't receive a notice of the creation and there is no evidence...

• cloud
• jira-service-management

Hello Jira Community!   I have created a new Jira Next-Gen project to check out the new ITSM features. I believe I followed the documentation to setup Opsgenie and enable escalations of major ...

• cloud
• incident
• jira-service-management

I am setting up a problem ticket type for a client.  They want a number of people automatically notified depending on the business system impacted.  Each business system has a business owne...

• cloud
• jira-service-management