Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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For the customer portal, when we select Notifications on after creating a request, does this setting stay persistent for all the requests created subsequently? OR Does the customer ...
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I read most articles about automation and service desk and I could not find an example of how to triage emails via new automation Perhaps I am not very clear how the email creation issues work. If t...
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Hi, I have been trying to create an automation for a customer notification. However, when I try to filter conditions on 'Request type' this is what is says: How do I switch to advance...
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Hi, We have Jira version 7.6.11, On a lot of issues occures missingrecords in history, and also missing record of transition. Issues have set Status, but in hist...
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Hello All, First and foremost please forgive my lack of knowledge and verbiage regarding this product. I was given a task without any prior working knowledge of Atlassian products and have run into ...
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I want the participants added to the ticket (participants who do not have agent license) to be able to read the internal comments as well as be able to add a new internal comment. Is this possible? ...
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Hi there, I need some help with configuring my service desk customer portal. Basically at the moment I do have 3 service desk projects but they are all appearing under my 'Customer Portal' whi...
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Hi there, I have checked the community already and found some entries on the same issue. It seems an easy setup: The "Edit issue" function let's you add a json under "additional fields" without se...
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Is it possible to set up 'Service desk' in a way that apart from being able to 'Send us any of those requests' etc... they can click on one of the icons which would transfer them to a new page with s...
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For a Classic software project type, I'm interested in having either some Jira Automation or even a piece of code that I can run on a monthly basis that will duplicate a set of existing tickets. Ide...
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Hello everyone, I have a question about dashboard. In our company is neccesary to make dashboard visible for some of our clients. Do you have any tips how to do it? I guess that there are so...
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Hi there, I have an issue where we require certain attachments but it seems people are submitting the form before the attachments are fully uploaded. They say that they did upload attachments but n...
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Our helpdesk receives quite a few requests via form emails. These form emails contain text such as "Staff Member" and "Staff Member's Manager", that should be easy to parse out of the body of the des...
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hi, mails with attachments not creating issues on service desk.when check email logs failed status with " There was an error reading the body of email message" message. how can i solve th...
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On our Service Desk project, we have automatic email notifications to the customer on workflow transition. We also have the workflow configured to automatically transition between "Waiting for Custo...
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We are cutting over from Zendesk to Jira Service Desk. I was asked this question and wondered what was the fastest path to getting the answer (as below): Can you please figure out how many admins ar...
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Hello, On issue creation, we add a user to Customers list of the project. This action is made thanks to the automation "Add Service Desk Customer" but this action doesn't notify user by emai...
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We have a specific user which generates quite a few tickets from our IT monitoring solution. We have channeled these into their own queue so they can be handled from there. However, we would i...
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Hi!, I am trying to create a label/custom field that will dynamically populate the timestamp of an workflow transition. i.e label that shows when a ticket is moved to transition...
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Hello I am trying to generate a report that shows me all of the tickets that are assigned to future sprints. I am doing that by the following JQL " resolution is EMPTY AND sprint NOT IN c...
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I have a single user, when he selects Open Request in his service portal, it will also show his Resolved requests. Any idea?
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Bug in "Request type" form interface, "Required" validator changes from Yes to no if "Field Help" text is added/deleted or re-added. I know this is a bug because my Service Desk has 90 forms I ...
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Good morning, I am looking for a workload report like the below for multiple projects. Is it possible in Jira Cloud?
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Hello, how on the jira portal can we create a tree structure to guide a customer who encounters a problem? we create questions and connections to other questions if necessary. Some parts of the...
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |