The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

E-Mail is processed yet not issue is created

Jan-Niklas Staffa
Jan-Niklas Staffa
Contributor
November 20, 2020

The mail handler is processing incoming e-mail successfully, yet no issues are created.

What steps are possibe for an error analysis ?

Watch
Like Be the first to like this
754 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Jan-Niklas Staffa
Jan-Niklas Staffa
Contributor
November 23, 2020

Hmm...withoud restarting or doing anything, e-mail processing now works again. Strange.

Reply
0 votes
Jack Brickey
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
November 20, 2020

is there anything in the email logs? project settings > email requests > view logs

View More Comments
Jan-Niklas Staffa
Jan-Niklas Staffa
Contributor
November 22, 2020

Hi,

in my service desk project under project settings > email requests there is no option "view logs". I can however see under Administration > Applications > Service Desk > E-Mail Requests see the protocol of the email adress. Everything looks fine there.

 

2020-11-23 07_50_38-E-Mail-Anfragen -.JIRA.jpg

 

In a google search i stumbled upon these errors:

https://confluence.atlassian.com/jirakb/jira-service-desk-stops-processing-emails-827122816.html

https://confluence.atlassian.com/jirakb/jira-service-desk-stops-creating-tickets-from-incoming-email-829037111.html

 

Will now try to restart the server.

Like
Reply
Jira Service Management
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security