"Please provide a value for required field XXX" message is not translated in Jira Service Management

[Lyndsay Bello - Dids]

Our portal's default language is English, but I have activated Japanese to support our customers. We have some required fields in our request form, however, it seems that the error message "Please provide a value for required field XXX" is not translated to Japanese.

When I change my own account's language to Japanese all fields are shown in Japanese. When you also create an issue using the Create button in the project (not via the customer portal), the error message is shown in Japanese.  But that is not the case with the customer portal.

Is there anyone else experiencing this issue? Would really appreciate all the help I can get.

Thank you very much!

[Melanie Heighway · Accepted solution]

Hi @Lyndsay Bello - Dids

Thanks for calling this to our attention. We looked into this issue and have now fixed the root cause of this. I can confirm our fix has been rolled out into production and you should now see this error message localized in Japanese and other non-English languages we support. 

Please feel free to raise a bug ticket with any further translation, localization or internationalization issues you encounter in Atlassian products in the I18N Jira project at https://jira.atlassian.com/secure/CreateIssue.jspa?pid=11460&issuetype=1. We'd be happy to help you.

Many thanks,

Melanie  

[Lyndsay Bello - Dids]

Hi @Melanie Heighway ,

Thanks for fixing it! Noted on raising a bug ticket.