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Jira Service Management
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Hello community, We are using Jira Service desk. When a service request is created from an email, we don't see the header of the original message. We need to see the address to which the ema...
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Hello all!! I used to be able to filter by "Last Comment" keyword search, for example project = "XYZ" AND "Last Comment" ~ "\"<<UDF_UP>>\"" AND "Last Comment Date"...
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I've configured slack integration and it's working just fine. When people add a comment through Slack it's always a customer visible comment. I want the opposite behaviour (i.e. slack comments should...
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Hello again team. What I need is to add a listener (or something) to do the following action, User comments "In Progress" Transition to "Work in Progress Status" Project Lead autom...
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I want to be able to send emails to our support email and for them show up in the service desk. I have added that mailbox but when we send emails to that address, they are not c...
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Hi everybody! Is there a way to change the default white font color under requests drop-down menu? The issue is that background there is defined by "Banner background" property under customize optio...
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I've had to customise a workflow to suit our company's service desk functionality, but now the pop up box, upon setting the issue to 'Resolved', no longer appears. Why has it gone and how do I config...
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We have a Atlassian cloud setup with: - JIRA Service Desk - OpsGenie For some unknown reason, I ended up with a user "name@org.com" having 2 accounts: - a customer account for Portal-only ac...
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Hello, Can you help me with creating the automation. I created custom field on wich I´m appling the rule. My idea is, whed the value of this field is more then 40:00, change type of status t...
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How do I raise a support ticket with JIRA? We have created a status in the workflow which doesn't link to any other status so gets stuck when this status is used. 1) How can I remove ...
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I have a project automation for our Service Desk, when a ticket with "urgent" in the summary is received, it is assigned to me and a Slack message is sent. This is working fine. I now wish to add a ...
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So, when Jira makes a change trough its workflow (like changing to "waiting for costumer" after we add a comment to a issue) it will send out a notification email saying a user changed the status (th...
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I can't find where to rename them. As a result, I need to translate statuses into another language. where i was looking: Project settings/Language support Issues/Statuses Project settings/Request...
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Доброго времени суток! Подскажите пожалуйста, как в уведомлениях проекта изменить домен с которого будут отправляться ответы клиентам? Например у меня есть 3 проекта, для каждого нужен свой почтовый ...
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Hi We have JIRA Service Desk that supports production issues and we want to link it to JIRA Project where 1. Everytime a ticket is submitted in JIRA Service Desk, the details are passed on to ...
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Hey Support team, Our Azure team is just wondering if you can provide a list of permissions required to enable mailbox integration with Jira Service Desk Server. thanks in advance!
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Hello, We would like our customer portal to be accessible for our international customers. We currently have French, German, Polish, and Spanish all enabled in Jira Service Desk (in addition to Engl...
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I am trying to create an automation so that based on the Location (custom field) selected, the ticket will get routed to a specific user. However, when I am trying to add the locations, some of the l...
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I have these Customer attributes stored in "CRM for JIRA" Plugin - "customer name" and "products". When creating a ticket/issue, the product selection is thus dependent on customer selection (cascad...
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Hi guys, I'm stuck on a problem whereby the fields I want to set in a new issue that is created from an automation rule don't update. I've checked the logs and it says 'Unknown fields set during cre...
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Hello guys, I've just started using the Issue Security Level functionality and one thing I want to do with it is to set it automatically. Unfortunately with the Issue create action I am not able to...
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When I try to select a specific user to assign an issue to via an automation it keeps telling me that the user is not present or a deleted user (see screenshot). The use in question is me and I'm the...
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Hi there, Any help would be appreciated, when creating an issue on behalf of a user and attaching something via the Attachment field said attachment isn't viewable for the reporter. See the attache...
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Hey! I would like to copy the value of the Field "Organizations" to a custom field "customer organization" whenever the field "Organizations" is changed. I came as far as the following code: import...
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I am creating several listeners within my instance which some would benefit from having a shared library of utility functions that I can use in different listeners to avoid code repetition (DRY). I ...
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