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Jira Service Management
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Can someone help me with a list of rights that Jira has when integrated with Slack. Thank you guys.
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Can you change Emailed Requests into the Issue Type Incidents?
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Created a request type and user can enter data. once it comes in for the agent to review. None of the columns are on the right side of the screen to be edited.
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Hi Team, I am able to find the a fields Approvals (of type on dev env) but not on QA env. Could you please help me with steps and configurations to create the field of type Approvals. I need Approv...
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I have upgraded my account from "free" to "standard". However, I still can't add more than 3 users! And I can't use security levels for specific issues: "The Free plan doesn't let you set security ...
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After a server reboot, the JIRA service desk site is not coming back online. Tried several reboots and restart services with no luck.
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Hi there, we are going to implement Jira Service Desk for our 1-4th Level Support. We're going to use Confluence as Knowledge Base for the Agents especially in the 1st Level. And we have much troub...
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The Knowledge Base UI in Jira Service Desk cloud has recently (11/5/2020) been updated and allows multiple KBs to be linked to your service desk project. Before the change, I had a number of categor...
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I have set up my automation and its all the way to where I have to tell the system what I want to do. I want that when the status of the issue = ABC the due date field's value is removed/clear...
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Hello Everyone, i have jira software and jira service desk both are installed in seperated location(url) and each one has its own database. now i just asking can i have single account...
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Hi, I got few questions regarding Service Desk. 1. Is there any chance to re-send feedback request to the 'reporter' once ticket was closed. Currently there is an email generated by Service Desk to...
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Unable to render {include} The included page could not be found. In our service desk portal, we want to show our knowledge base to our customers however when a customer wants to view a ...
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Has anyone implemented MFA (we use DUO) where you can bypass MFA for service desk portal customers, but have it triggered for Jira Users only?
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Dear, I would like to add more options to the 'Issue Transitions' field in Legacy Automation. Where do I add more options in this? Follow image attached.
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I have got a JIRA Service Desk, server installation with 2 projects. Each has it own client organization. I have setup an LDAP connection but I want to link the users to one of the clients so they ca...
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Can these emails be filtered to only be sent when a certain severity of an event is created?
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Hello community, We are using Jira Service desk. When a service request is created from an email, we don't see the header of the original message. We need to see the address to which the ema...
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Hello all!! I used to be able to filter by "Last Comment" keyword search, for example project = "XYZ" AND "Last Comment" ~ "\"<<UDF_UP>>\"" AND "Last Comment Date"...
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I've configured slack integration and it's working just fine. When people add a comment through Slack it's always a customer visible comment. I want the opposite behaviour (i.e. slack comments should...
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Hello again team. What I need is to add a listener (or something) to do the following action, User comments "In Progress" Transition to "Work in Progress Status" Project Lead autom...
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I want to be able to send emails to our support email and for them show up in the service desk. I have added that mailbox but when we send emails to that address, they are not c...
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Hi everybody! Is there a way to change the default white font color under requests drop-down menu? The issue is that background there is defined by "Banner background" property under customize optio...
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I've had to customise a workflow to suit our company's service desk functionality, but now the pop up box, upon setting the issue to 'Resolved', no longer appears. Why has it gone and how do I config...
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We have a Atlassian cloud setup with: - JIRA Service Desk - OpsGenie For some unknown reason, I ended up with a user "name@org.com" having 2 accounts: - a customer account for Portal-only ac...
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Hello, Can you help me with creating the automation. I created custom field on wich I´m appling the rule. My idea is, whed the value of this field is more then 40:00, change type of status t...
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