Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hi, How can I transition the report available for each project into dashboards. I cannot find the same widgets that can allow me to report on those metrics in the reporting sections. Additionally, ...
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Hi team, Currently, our customers have very limited view/options on their next-gen project portal. This being all tickets per project, status and type. 1) Is there a roadmap planning to add o...
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Hi, how do I customize or remove the "Request Resolved" information text (in blue)? It is very confusing as the issue has not been resolved yet. This is the issue resolve screen created by Jira Serv...
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Hello there, I have these 4 CSV files i want to import in Jira Cloud (See attachments): 1. JIRA_CHANGELOGS.CSV (Changelog ) - a table containing all the changes an issue goes through. Includi...
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For some reason I'm getting an error for a particular customer I want to add to an organization in the Service Desk. They were a user before and somehow their access was revoked.
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The majority of our requests are created from email. What's the best practice of how to handle this type of request that is opened up in my team's queue? Use case: Employee emails my team (HR) and ...
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It appears that when a service desk customer replies to an email notification on an issue ticket, it creates a whole new ticket versus just creating a comment on the ticket like it does when an agent...
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Is there a mac version of the Desktop Call Center Agent (.netCCA)? As seen at this link Or has anyone had success running the windows version of .netCCA in a emulator on a mac?
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I'm having some issue when a ticket is moved from status "A" to "B". The error message that appears is "We cannot move this occurrence at this moment". It says that i need schedule permission and i ...
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When a ticket is opened from an email, the agents responses on the ticket are not being received by the customer via email. The confirmation email is received as well as when the status is updated, ...
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Hi, I am interested to create a ticketing system in my company based on reporting issues in machines around the world. I saw that interaction bewteen Insight assessment management and Jira Service i...
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Hello, We would like security events as Jira SM issues (On-Premise, no internet connection). We would like to work with SOC operators to manage the issues as agents (not customers) We would l...
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I want to have a copy of my service desk, just in case of..... :)
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Hello! We are using Jira Service Desk Management Since we didn't have enough licenses (15 licences for about 30 users in about 10 departments), till now there was one agent per department, so all ...
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As you can see by the 'No access' pic, we've figured out how to prevent access at that level when someone clicks on an item we don't want them to see. However, we wonder if it's possible to secure it...
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Hello there, I'm currently configuring JSM Cloud with SSO via ADFS. The SSO login works with different browsers after adding the ADFS server to the local intranet sites. So the delegation of the ...
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Hello, i have a big problem by exporting my working time. In Jira it is shown in minutes and in the export file it is another format - always minutes x60. Example: working time 30 minutes -> ex...
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Hi Community Because of how we are set up currently, we have a open customer portal without the need for registration on the customers part. Mostly this works fine. But now I need a request type wit...
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Hi, we installed Jira Service Desk server version. Connected it with Confluence articles and the search works fine when logged in. But, we need to give users access to search articles for...
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In our company, Confluence is used as a collaboration platform among different departments and Jira Service Management by the IT department as a help desk ticketing system. Many people were giv...
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Estou tentando adicionar uma nova transição da "Em aprovação" para "Aguardando Cliente" mas aparece o erro abaixo. Preciso de ajuda. I'm trying to add a new transition from "In approval" to "Waiting...
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Hola, sabe alguien, como puedo modificar el contenido de las notificaciones?, solo encuentro los esquemas y decidir el evento y destinatario, pero no como editar el contenido, deseo personalizarlo &...
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We are having hard times upgrading our Jira Core/Software/Service Desk from 7.13.1 to any later LTS. We are on Starter license. Is it possible to pay Atlassian team to help us on the matter?
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Hello, I have an organization set up in JSD because employees need to view other employees requests. The issue with setting up the organization is that employees can cancel other employees requests...
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Hello, I exported ticket using "Export - Export Excel CVS (current fields)" feature but i have problem converting as Date "created" and "resolved" field. When i import this CVS into Excel, i see ...
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| 24 | |
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| 3 |
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| an hour ago | ||
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |