How to give access to all the requests created in the Customer Channel portal?

[Javier Iglesias]

I have configured a "customer Channel" for one of our Managed Services in the Help Center of Atlassian. When one user customer creates a request it works properly. But I have one super-user customer that wants to see all the request done by their team. How can configure the permits to allow this super-user see all the request of the their team.

Thanks in advanced.

[John Funk · Accepted solution]

Hi Javier,

You should be able to create a filter that that shows that and then share the filter with the super user. 

[Javier Iglesias]

Hello Jonh, I have just created a filter and shared it.

Thanks for your help.