Jira Service Management

We have a JSM service project which has a Help Center portal: a URL where customers can go to login and submit technical support tickets. We don't want to have unrestricted open access (https://suppo...

• cloud
• jira-service-management

Hello I registered a webhook for when an issue is created, but sometimes when I refresh the issue-view page, the webhook is re-registered, and the entries are saved into my database severally. Pls,...

• cloud
• jira-service-management

Would like to send an email to non jira user while adding a note against an issue

• cloud
• jira-service-management

The Confluence article page was added to the Jira Service Desk as a knowledgebase article. Some of the clickable URLs on the Confluence article returns a 404 page when accessed via Jira Service Desk....

• cloud
• confluence-cloud
• jira-service-management

We are experiencing an issue where recently any replies to a service desk comment notification from an email address that is not associated with a customer are creating new issues rather than a comme...

• cloud
• jira-service-management

Good afternoon, I need your support to import a total of 50,000 incidents to jira. Is the number of incidents to import limited? Waiting for comments  

• cloud
• import
• incident
• jira-service-management

Hi, While trying to access the customer portal only, the login option appears for the customer on the login page. The user can't switch for signup from the login page. We have even enabled the pub...

• cloud
• jira-service-management

We send automated tickets from one of our ERP systems to Jira Service Management via email. The text in green is what we send but recently we've started seeing transparent images embedded before and ...

• cloud
• jira-service-management

Hi, We have modified our customer support page for one of our project according to our usecase and we want that whenever a new project is created by an api call, then that specific customer suppor...

• cloud
• jira-service-management

We are using the built-in SLAs (see https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html – our URL is https://behavox.atlassian.net/jira/servicedesk/proje...

• cloud
• jira-service-management

Is there an API that I can use to submit a request to a Knowledge Base and get back the same list of KB articles that JSM gets? I don't want to simply search Confluence - I want to know programmatica...

• api
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

We would like to disable the comment option after 5 days of ticket closure.  We are able to disable comment option using "jira.permission.comment.user" transition property. But we want to allow...

• automation
• comment
• jira
• jira-misc-workflow-extensions
• jira-server
• +5 more tags...

I need to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. There is a field which one is populated with an unique identifier for both iss...

• jira-service-management
• jira-service-management-server
• server

 Please check the highlighted area (in red box) in the screenshot where the actual SLA is there in black box but the time to resolution window keeps on ticking and its not stopping at all. Plea...

• cloud
• jira-service-management

We have a lot of automated tickets coming in from our clients. As they are automated the structure always is the same. It would be great if I could create an automation that fetches the information ...

• cloud
• jira-service-management

Hello! Suddnely and without any change/update in the server, the units in one of my reports in determinated project, have changed from hours to months. I attach some images to make it clear. Curre...

• jira-service-management
• jira-service-management-server
• report
• server
• sla

Hi All, Currently I'm trying to import existing tickets from our in-house build ticketing system into Atlassian ServiceDesk. Got it sort of working users/organizations seem to work through the REST...

• cloud
• import
• jira-service-management
• json

I am trying to create and upload a jira connect app,can I do it with my pyhton instead of javascript,procedure with js is mentioned here https://developer.atlassian.com/cloud/jira/platform/getti...

• app
• cloud
• connect
• javascript
• jira-service-management
• +1 more tag...

I am trying to integrate AppSignal with Jira based on this documentation over here: https://docs.appsignal.com/application/integrations/jira.html   But when it comes to the Incoming Authe...

• cloud
• jira-service-management

Hi, i'm in charge of team 1603071212174.  I would like to renew their Jira service management account. Today they paid monthly 200$ per person. I would like to pay for the year 2000$ for all ...

• cloud
• jira-service-management

Workflow: 1. User creates Service Management ticket. Ticket has hidden field with default value (example: "Parent") 2. Automation trigger "When issue is created", then action "Create Service Desk R...

• cloud
• jira-service-management

I need to be able to create quarterly reports, however, the report junction Jira has is quite limited. I have found creating a queue with the required details (i.e. status type and dates) shows the ...

• cloud
• jira-service-management

We have an issue where customer provided certain details. Some how those details were missing on the Issue. When the customer re submitted the details which this time were attached in the comments th...

• cloud
• jira-service-management

Hi guys, Long story short i have multiple projects in my jira service management.   Like TEAM INFRA / TEAM WHATEVER / TEAM BALBLA   I would like to know if it's possible to have one po...

• cloud
• jira-service-management

Is it possible to have customers self-provision from a link? I.e., we onboard a new customer and send them a link for their admins to create their own accounts in our Service Management Cloud (free p...

• cloud
• customer
• jira-service-management
• user-management