Jira Service Management

Hi, How do I create proper SLAs on the Next-Gen project? since there is no issue type option on this type of project.  

• cloud
• jira-service-management

Hi,   I have created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B.  While creating the ticket in JSM Project A, i am linki...

• cloud
• jira-service-management

why when creating a new service management project, the latter systematically inherits all existing customers !! How to resolve this problèm ? tks

• cloud
• jira-service-management

Hi,  We have several hundred organizations in our customer list in Jira.  But we can't go further then page 5 on the buttom of the customer page.  On page 5 we have only get to the ...

• cloud
• jira-service-desk-cloud
• jira-service-management

Hello all, when someone load the Jira Desk page, for example to open a new ticket. The page hang in a loading page. The only way to go on is to refresh the page. Could anyone kindly support us to i...

• jira-service-management
• jira-service-management-server
• server

Excuse me, I am new in Jira. I want to set language from English to Chinese in Jira Software. In personal settings page, it says "Configure your language settings in your profile settings page...

• jira-software

My team internally uses  JIRA S/W Datacenter and I'm checking adapting Jira Service Management(Service Desk). Currently, there are only a few agent and a few cusotmers so I am consider...

• cloud
• jira-service-management

...msText": "hi", "Receivers": "97812xxxxxxx, 97812xxxxxxxx,…", "SenderId": "22000", IsUnicode: true, IsFlash: false, UDH: "" "CheckId": "",} The problem is that in the web service of the SMS sender s...

• jira-service-management
• jira-service-management-server
• server

Hi, I would like to use jira service desk like email support tool. My typical situation is that I receive email from my customer and jira create new ticket. Then I usually reply to this customer ema...

• cloud
• jira-service-management

Hello! Some questions about resolutions and ratings in JSM. Customers will be automatically asked to rate a support everytime a resolution is set? So independent of the resolution type, customers w...

• cloud
• jira-service-management

When raise a "Request a change" with "affected services" and status go to "AUTHORIZE", the Approvers field will be auto updated by "Automation for Jira". But I didn't find any automation rule for thi...

• cloud
• jira-service-management

Hi there!  As usual, I ran into an incomprehensible situation, I can not figure out whether it is possible to copy "Select List (cascading)" field through automation, because these fi...

• automation
• cascading-select
• cloud
• jira-service-management
• jira-software
• +1 more tag...

Hi! I'm trying to figure out the best way to make a JSM project and a Jira Software project work together smoothly. I'm searching for the proper way for help desk agents have developers fix bug re...

• cloud
• jira-service-management

Today we are encountering problems with SLAs. It must stop when a ticket is closed. But in some tickets, it stopped, in other tickets, it is still counting regardless the tickets are closed. All tick...

• jira-service-management
• jira-service-management-server
• server
• sla

We have established Application Link between Jira Service Management (Cloud/free plan) and Jira v8.0.2 successfully following this article. https://confluence.atlassian.com/jiracoreserver/linking-i...

• application-link
• cloud
• jira-service-management

I have 5 agents of service desk that are complaining that they are not getting email notifications when customers reply to a ticket.  I am not able to replicate this with my own user. I think th...

• cloud
• jira-service-management

I am a managed service provider and use JIRA Service Desk Cloud as my support desk for my customers. I have created a single help desk project for all of my customers and set up an organization for e...

• change-management
• cloud
• jira-service-management

Can an informer/custommer know the agent assigned to their issues from the Customer Portal?. I mean, I would like that the custommers know which agent is managing their issues till it is done. Is thi...

• cloud
• jira-service-desk-cloud
• jira-service-management

Hello I see lots of examples of how to copy Custom field value to another Custom field.  Is there any way to copy a Scriptrunner field to a custom field?

• cloud
• jira-service-management

Hi Community, How are you today?   So, I'd like to know how can I delete these users in attachment below. Could you help me, please?   Best regards, Carlos Alberto.

• cloud
• jira-service-management

Hi ,    I am trying to use the widget code in our product to have our customer create a Service ticket directly.  <script data-jsd-embedded data-key="ec151d85-5a74-4b37-a3c3-e66a...

• jira-service-desk
• jira-service-management

Using the new Jira Automation Rules, we've setup two automated comment updates;  Prompt Customer For a Comment  Prompt them if they haven't updated a ticket in e.g. 5 days  Close...

• automation
• cloud
• jira-cloud
• jira-service-desk
• jira-service-management

Hello,   Good day! We are trying to update the Customer Request Type field via a workflow post function.  I know that this is easily achievable via automation (Action = Edit request type)...

• jira-service-desk
• jira-service-management
• jira-software
• jira-software-server
• post-function
• +3 more tags...

The ticket needs to go to different groups, e.g., a new employee's contact information needs to go to HR first, then go to computer access, then go to staff service. How can I create such a workflow?

• jira-service-management
• jira-service-management-server
• server

I'm looking to calculate a percentage on a custom report without having to do it with a script.  Is this possible?  I have a custom field called ReportSuccess and I want to calculate percen...

• cloud
• jira-service-management