Jira Service Management

Hi Community,   how can I transfer my 1 legacy automation to new automation?

• cloud
• jira-service-management

Hi all, we use JIRA Service Desk (Server, v4.5.7) together with Confluence-Cloud as a knowledge base. In JSD we use Tinker  and ProForma Forms. Using the JSD portal search bar, the pagination ...

• jira-service-management
• jira-service-management-server
• server

We use the following code to auto-populate the description field in some Service Desk request types: def Beschreibung = getFieldById("description") def defaultValue = """ Notwendige Informationen...

• jira-service-management
• jira-service-management-server
• server

Hi, I am using eteamproject  of Jira  with role service desk agent. I want to automate or setup some rules for auto assignee of some issues, but I couldn't find the option for same. ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello everybody, I created a service desk for issues. If somebody send a issue in the service desk. Than the servicedesk makes another issue that is send to the kanban board. There is only one probl...

• cloud
• jira-service-desk
• jira-service-management

I get support requests by mail to my own mail adress with embedded pictures. I then forward these mails to our jira-supportmailadress. No new issue is created. Mails without embedded pictures do...

• jira-service-management
• jira-service-management-server
• server

Hey guys. I disabled the mail request in the atlassian cloud to try something. After I enabled it again the mail changed to: support@xxx.atlassian.net I'm not able to enter my old mailadress to th...

• cloud
• jira-service-management

how to disable priority field on jira service desk ADMIN portal? 

• cloud
• jira-service-management

I have a very simple automation rule: when a linked issue is created, send email to reporter. Something weird happens, because it works only a couple of time and then just stops. There are no log ent...

• cloud
• jira-service-management

We have Insight CMDB ( cloud ) installed.   But as we are already using Sunbirds asset inventory. 1 ) Is there any option so that we can integrate INSIGHT with SUNBIRD asset inventory, &nb...

• addon-com.riadalabs.jira.plugins.insight
• cloud
• insight
• jira-cloud
• jira-service-management
• +1 more tag...

Hi Community i am using Create a sandbox and Copy data to sandbox this two functionalities, based on this document, to copy data from prod to sandbox. But the data of Jira software( for example： pro...

• jira-service-desk-cloud
• jira-service-management
• jira-software-cloud

I have simple question. How can I show / hide the button (link) on the top left pain where it says "Queue", "Service Request", "Incident", "Problem", "Change"?

• cloud
• jira-service-management

I tried to configure some examples within Jira and it accepted the condition under the SLA settings: 

• cloud
• jira-service-management

I am very new to Insight and IQL and forgive me if I ask the question incorrectly. The best way of explaining the issue is that I want to be able to have a drop down list for example that contains Co...

• insight
• iql

Hello, currently, we're trying to clean up our data in our service desk. We have a multitude of organizations created but I need to move the emails listed under Project Settings > Customers to the...

• cloud
• jira-service-desk
• jira-software
• jira-software-cloud
• user

Hi - I have set up a custom gmail account into our service desk and see incoming customer emails correctly. When I reply to those emails from the JIRA ticket I find that an NEW thread is created and ...

• email
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management

I have service requests that are handled by more than 1 team.   What is the best way to build a workflow to accommodate this? Do i build 1 workflow with statuses that transition to the other t...

• jira-service-management
• jira-service-management-server
• server

Hi, I'm trying to reorder queues created in one of projects of my JSM cloud instance. Unfortunately I can't reorder them. Is their any way to do this?

• cloud
• jira-service-management
• queue
• reorder

We setup a company e-mail account to use for Jira Service Management ticketing (cloud).  Most e-mails sent there get a ticket created in the project.  Some are skipped.  I check the in...

• cloud
• email
• jira-service-management

We are trying to get a list of fields for a given request type.  Unfortunately, the hidden fields with preset values are not returned using the REST service: /rest/servicedeskapi/servicedesk/...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields. Basically, we want to have a custom field where if option A is select...

• field
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

For example if Portal Groups relate to different services I'd like to have one "Report a System Problem" request which is available under multiple Portal Groups, and automatically define the "Af...

• cloud
• jira-service-management

Hi all.  Working on setting up a small service desk for external customers ONLY and can't seem to sort this out.   I have all necessary permissions.  We are looking to "force" cl...

• cloud
• jira-service-management

Hi!   I have 2 projects..    1 = Software Project - I use a Kanban view and got a few people who are on this project but 1 owner essentially   2 = Service Project - List v...

• cloud
• jira-service-management

Hello, we are using Jira for the development team to open and manage tickets. I want to be able to connect a person who requested a development to the ticket, and every time there is a progress of ...

• jira-service-desk-cloud
• jira-service-management