Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I tried uploading a backup on a free account, but this failed due to the number of members, I think at least. However ever since I'm getting the message underneath. Ever since I can't do anything any...
-
Hi all, I'm using Jira Service Management (Cloud). Today I changed the accessibility setting of JSM as following so that the customers can access the knowledge base without signing in. Jira Ser...
-
We are using Jira Service Desk and we would like to modify the standard template for "Forgot Password" email. At this moment it looks like this: We would like to modify the content, button and t...
-
Hi all, Currently we have a service desk which our entire department uses. One of our teams usually take an incident raised to them through the service desk and convert it into a card in their Jira ...
-
Hello Team, I need assistance here. Based on my past question asked here, it is possible to add 2 teams in the same service project. The other team/teams can create their own issue types which can...
-
Hi Community, As I know Jira will not process emails from junk folder and only from inbox. But in the situation which I moved an email from junk back to inbox, would it be able to process that one? ...
-
Hi Community, My automation doesn't work when my co-agent is the customer. but in the normal customer, its pretty working.
-
Hi Community, How can i remove the None option to select the urgency field.
-
I want to find out all the issues which are closed between 4-7 days.
-
How can I find all the issue which are assigned to a particular role?
-
How to find total time spent on particular transition by particular role or role member.
-
I want to find out all the issues which are created by the customer from all the project in JSD.
-
I want JQL to find all the issues which are created and closed in the same month. Thank You.
-
I am implementing Jira ITSM as new issue and change ticketing system (support) I need to learn how to track time in the application and then pull reports.
-
I have a use case where a custom app (AWS) support form generates an email with a no-reply address. We would like that email to be sent in to our JSM mail handler to log a ticket, however in testing ...
-
Hi I used to be able to easily move my issue types by hovering over the issue and selecting the edit icon. I now cant edit my issue type without using the 'Move' functionality. Can I ask if thi...
-
Hello how are you? I'm having trouble configuring the Jira Service Desk so that the attendant can send attachments to customers through the Help Center. Can you help me? Thanks
-
This is similar to, but not quite the same as REST API for Submitting Bugs. I have a server-side application that can detect an issue that requires human intervention and want to have it submit a su...
-
Trying to create a query that selects all tickets with one of my client names in the summary field.
-
I am using both Jira Software and Jira Service Management in the cloud on a single site after migrating from Server. We are starting a project to have our Salesforce CRM and Jira Service Manage...
-
Hello, we have created two portals, but we would like one to be before the other. For example: portal/1 and portal/2, we would like to switch the project's URLs. Is there a way that this could be don...
-
boa tarde estou com dificuldade na questão do campo attachment do jira, sermpre que o usuário anexo arquivos .exe ou .msi ele sobe naturalmente e porque questões de segurança gostaria que anexa...
427 views 1 1 Deleted user February 26, 2021 -
Hello, my customer reported he is unable to set a profile pic for his Service Desk account. As a portal administrator i cant do that either, i cant even open his account! As an admin, if i click ...
-
We are currently using a Project as an IT Help-desk Ticket System. One issue I am facing, is in order for anyone to place a ticket they need a JIRA Account, is this a proper way to utilize J...
-
I follow the destructions, created a form and added a number of custom fields to be filled in on the form. However, once the form's filled in, whilst a ticket is created, it doesn't contain any...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 14 | |
| 10 | |
| 4 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST | ||
| January 22, 2025 12:24 PM PST |