Jira Service Management

I wrote a behavior rule, which is effective in creating problems, editing problems, and creating problems in jsd, but in the portal of jsd, the interface of the circulation workflow does not take eff...

• jira-service-management
• jira-service-management-server
• server

We have a classic Jira Service Management project set up for an internal helpdesk and have recently introduced a Halp integration. It's working well but I'd like to get to a point where email notifi...

• cloud
• halp
• jira-service-management

While We are exporting the issue report Issue ID and User ID exported auto we don't need this.How to fix it?

• cloud
• jira-service-management

Is there a way to edit / change tickets as an admin w/o letting customer know? For example: i've created a new Workflow and need to migrate all existing tickets with statuses "pending" and "waitin...

• cloud
• customer
• jira-service-management
• notification

Hi everyone, This is my first question in the community so sorry if i miss something. This morning i want to create a issue for one of my customer but i can't create it because i always got a err...

• cloud
• jira-service-management

Can I embed the service portal in my website without the widget (e.g. iFrame)?

• cloud
• jira-service-management

specified these parameters-Dfile.encoding=utf-8-Sun. jnu.encoding=utf-8 in the setenv.bat file, the link solution didn't help - solved:  set JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=UT...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I saw the Software and Jira Management tight integration features. I would like to ask if we need to buy separate license for each product? Current Setup: DevOps using Jira Software - 15 Tech. Sup...

• cloud
• jira-service-management
• jira-software

I am not able to add any other email request type on this configuration.  

• cloud
• jira-service-management

  Our organization has mail server say "helpdesk@exampledomain.com",where can I setup the configuration so that  non jira users can use the email to create issues in JIRA, right now we are...

• cloud
• jira-service-management

Hello,   We currently use Jira Software server (on prem) and thinking of also adopting Service Desk for ITSM. I'd like to use the service desk in the cloud as opposed to hosting it on prem.&nb...

• cloud
• jira-service-management

Hi, some users on service management are no longer seeing their cases in the portal. recently, those users were invited/added to confluence (i didnt do the invite, so that area is a bit of a black b...

• cloud
• confluence
• jira-service-management
• user-management

Hello, For the past month or so, when our customers register and try to log in using Microsoft, they get a screen saying Atlassian needs permissions to access our organization resources and only an ...

• cloud
• jira-service-management

Hi,   Just a simple question to start with. We are migrating from Zendesk to Service Desk. Do I understand correctly that we need to make 1 project per customer in the Service Desk environment...

• cloud
• jira-service-management

I opened up a request and the assignee mentioned me in the comments. I received a customer notification and JIRA notification because they used the '@' mention. I am a JIRA admin so is that why I rec...

• cloud
• jira-service-management

In our Customer Portal our users can see status and updates on the incidents and requests they opened in the customer portal. However, if they did not open this via self-service and either emailed th...

• cloud
• jira-service-management

I have attached labels to many request types to help users find the request type they are look for. They are on the request form as a hidden field with the search terms that are not elsewhere on...

• cloud
• jira-service-management
• label
• search

I'm currently setting up a JSM implementation on Cloud and am dealing with the idiosyncracies of the New Issue View.  The client doesn't want to see "Show x More Fields" which can be changed if ...

• cloud
• jira-service-desk
• jira-service-management
• new-issue-view

Hello, We have received feedback from our customer that our service desk customers can't see the Description field and Attachments in their own requests and requests shared with them. They can see t...

• jira-service-desk-cloud
• jira-service-management

I would like to use the jira service desk automation, to automatically update the customer request type, when someone doesn't use the portal to create a ticket.  Most of the request types are b...

• customer-portal
• jira-service-management
• jira-service-management-server
• server

Ich habe das JIRA Service Desk mit unserer Wissensdatenbank (Bereich Confluence) verknüpft. Melde ich mich als Kunde an und suche im Hilfe Bereich nach einem bestimmten Thema, werden mir Vorschläge ...

• cloud
• jira-service-management

Hi! I don't have a scriptrunner, and need to come up with a workaround. Goal: understand how many story points are there in the Backlog for frontend tasks. All tasks are labeled as FrontEnd or Bac...

• jira-service-desk-cloud
• jira-service-management
• jql
• search
• sub-task

We have started to use the Insight plugin for Asset management. I have created teo Object Schemas one for IT and one for HR. In the IT one we create a laptops and desktops and I want to link the ass...

• cloud
• insight
• jira-service-management

Hi there   We have 1 JSM site and will have a main project for collecting customer support requests. i want to have a second project though that is for demo/training purposes only though and ...

• cloud
• jira-service-management
• next-gen

Good day, dear, I tell you that I am faced with a challenge regarding the creation of a ticket within the system. In the visualization in the combo 'Type' you cannot see the complete information. T...

• cloud
• jira-service-management