Jira Service Management

I have created couple of custom fields in Jira (server version 8.13.0; 4.13.0 for service desk, same issue with test server, version 8.14, service management 4.14.0) - for example "select list (multi...

• jira-service-management
• jira-service-management-server
• server

Hello how i should setup my custom notification scheme in JSD in order to exclude 'Organization' from mailing list? Right now, i have several people in organization. If anyone creates a ticket or ...

• cloud
• email
• jira-service-management
• notification

Help. Topics on other reported issues do not help everything is included. Where else could the problem be? Why doesn't get customer satisfaction? 

• customer-satisfaction
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have automation in place that resolves tickets after 14 days of no response and then these tickets automatically close if there is no further interaction after a further 14 days.  If the cust...

• cloud
• jira-service-management

Using the Jira servicedesk API I can retrieve all the organizations (paged).  .../rest/servicedeskapi/organization We have 100's of organizations, I would like to verify if an organization exi...

• cloud
• jira-service-management

could I use two or more boards for an Project? As I create an Project, I have only one Board, and I can't find how to add another Board.

• atl-orange
• cloud
• jira-service-management

In JIRA Service Management while i am exporting data Time to resolution field found below error. It is auto generated file and we don't know from where this error came 

• cloud
• jira-service-management

Hi, I'm trying to create an automation rule that will set the end date to two weeks after the start date, but I'm not having any luck. (The rule shows as having been executed, but nothing shows up i...

• cloud
• jira-service-management

Is there any way to change the time range on the On-Call page from the OpsGenie integration? It defaults to show a two-week range but for our office that is far too much as our schedules are the same...

• cloud
• jira-service-management
• on-call
• opsgenie

Olá,  Feliz 2021 a todos Venho aqui hoje com uma questão que me tira o sono. Alguém ja precisou contar quantas sub-tasks existe em um ticket e exibir em um campo a soma deles?   Te...

• cloud
• jira-service-management

It would be better if we could display  Submit a support request and submit some.... request directly to the customer portal -- instead of the generic link Need to raise a request? Contact us. ...

• cloud
• jira-service-management

One of our customers informed the Welcome invite link expired, is this true if they do not sign up for a while the link expires?

• cloud
• jira-service-management

Note: I am using python. I am trying to create an issue using the API that has a CSV file as an attachment. I have done some research and it seems I need to create the issue, then update the issue ...

• cloud
• jira-service-management

I have a sub-task that is triggered off of a sub-task workflow. Once this sub-task is moved to Done, I would like the post-function to transition the main parent ticket to done.  It looks like ...

• cloud
• jira-service-management

In Jira Service Management, all custormers are named users, with their own user names , email and can manage their own issues or are they all "anonymous" with no access on their unique questions? It...

• jira-service-management
• jira-service-management-server
• server

I miss ITSM topic in Interests area to share how Jira Service Management users apply their processess and workflows, or their chalenges. May I suggest this topic creation? It would be great be part ...

• feedback-forum
• itsm

I want to create a dashboard that can show show tickets in a specific queue, for that I would need to create a filter using JQL, but I am not able to find a way filter the tickets by the queue. Pleas...

• jira-service-desk-cloud
• jira-service-management

Hello , I am experiencing following issue on JSM cloud : Login to Portal as Portal User (Customer) I can see that we have few open tickets  Open Requests list  created by me&nbsp...

• cloud
• jira-service-desk-cloud
• jira-service-management

Hello,   I want parameter step authentification policies (sms) without parameter "You need to verify a domain"   It's possible ? Grand merci   David HERY

• cloud
• jira-service-management
• security

I have suddenly discovered JIRAs @mention facility and did think this would be really slick as when I create the issue, I can get Automation to add in a text comment with the @<User> as part of...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to have a request field that is a country dropdown list that contains all 196 countries. how do i do this in a JSM project? Do I have to use a classic project setup? In a nextgen project I c...

• cloud
• jira-service-management

We are setting up a help desk for our HR people. They want to have an anonymous reporter for ethics situations. Since we can't remove Reporter field, we want to create a 'user' whose only purpose is ...

• cloud
• jira-service-management

When I made some Portal fields as mandatory, the asterik (*) is not appearing. Please help.

• cloud
• jira-service-management

...ttps://support.atlassian.com/jira-software-cloud/docs/what-is-the-jira-family-of-products/   It says Jira Core and Jira Software users can not create an issue in Jira Service management. Is it true...

• cloud
• jira-service-management

Hi, I understand that there are updates and changes in the Jira service management module but I do not think I see any actual changes in my project For example, I saw in one of the videos that 'ser...

• cloud
• jira-service-management