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Jira Service Management
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We have a ticket set up in the Service Desk so that the team can review it and add the correct approvers before sending it for approval. One of the steps in that approval has the potential to have mu...
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Using advanced issue search. Thanks you.
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Hi, I have a lookup issue and I am trying to display the time from now when the issue was last updated. I am attempting to use `now` however it is empty when doing it from inside a list. I have tried...
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Hello community. I have an issue, how can I update my list of approvers? I tried in the Jira Setting > Issues > Custom fields > Approvers > Contexts and default value, but I don't have ...
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When creating a new request using a request type that is hidden form portal I get this error - Error The request type you are trying to view does not exist. When I move the new request type to ...
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Use case: We have an attachment in a Request/Issue type in Jira Service desk screen. We need to add a button into the above screen to make a REST API call through which we want to upload/send...
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Hello everybody, I tried to configure that customers do get a email notification if the ticket will be closed with the closure reason mentioned. (Customer-visible status changed) The ticket...
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Greetings Will you assist me with creating a filter that shows my old Issues e.g Created 1st Jan 2020 - Resolved 5th Jan 2020 is it possible to ...
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Regardless of whether the customer searches for an article using the search function or makes an request and articles are suggested, only three articles are displayed at a time? Where can I set this ...
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For example, if I enter the three letters "With", I see articles from the knowledge base and the option to make a request. If I expand the word "Mit" with another letter, as in my example "Mita", on...
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For starters I'm very new to the world of web requests, REST, and APIs, and only have limited experience with Powershell, so it may be that I'm missing something very obvious to the trained eye. ...
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Currently I have a long list of customers but a relatively short list of users in our JSM instance. I revoked access to the site for a user, thinking they would still remain a customer, but all thei...
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We are using Jira Service Desk for support on custom solutions that we have developed - each customer will have their own/specific solution. Current: 1 external customer Future: 2 - 10 external cus...
409 views 3 0 Deleted user January 20, 2021 -
When I assign an agent in jira service desk a notification is sent to their outlook account. If their outlook is out of office - how will the Jira service desk handle it ? How will I know...
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• We're using CRM for JIRA to store customer attributes – name, environments, products, etc. • The JIRA service desk "organization" setup has been set to automatically add any customer creat...
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Hello, I have added below Screen when an Agent Sends a Ticket/Issue for Approval to the Approver. In the Approval Email, All Issue Details are sent, But Approver Note is not being sent. Is there...
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The Reporter of an issue/request is no longer receiving an email when 'Reply to customer' is selected when adding a 'Comments', or if one selects 'Respond to customer' in the status drop-down at the ...
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Hi, How can set automation for one custom field (Execution Date & Time). If the ticket is in any unresolved status and custom field "date and time" match then it automatically goes to waiting f...
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I am having trouble setting up my service desk project to create new customer accounts for users submitting tickets through the issue collector, widget or portal. The issue collector works c...
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Hello! I have a really weird issue happening. I have a mailbox that forwards emails to another mailbox. For some reason I am getting a bounceback from JSM with the following From: boun...
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Hello, any suggestions how its possible to add markdown capabilities on the request's description field in the customers' portal? (much like this field has when adding a question to the portal) i k...
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Hi, any suggestion how i can change the text of the 'reply to customer'? Its a cloud instance. i need to change it to say something different in english.
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i can't enable email request given me Error: Unexpected token < in JSON at position 0
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We are trying to start developing internal Apps. I have created a personal Jira page outside of my organization to start doing some testing. Following this URL though, it does not make any sense nor ...
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Hi everyone, I have a few batch files that do different tasks (create user, disable user...) in G-Suite. I would like to know is it possible to run those batch files when a New Staff / Leaving Staff...
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