Jira Service Management

Looking for how to reference specific fields in email generated by automation. I need: Issue Type:  Request or Incident or Problem or Change - icon would also be great here Request Type:...

• cloud
• jira-service-management

I'm wondering if anyone has any experiencing managing users with multiple email addresses assigned? Each of our users has (or may have) a userid-based email, ie jmiller@uwaterloo.ca, but also, a...

• cloud
• jira-service-management

We've created a project for contractors so that they can record their work time on various art projects. The tickets originate on a separate board, then the manager of that board moves the ticket ove...

• cloud
• jira-service-management

Hi  All -  I have a main  JIRA called ZT-9  and a cloned JIRA ZT-11  and both are linked as shown in the screen shot .I would like to automatically close  my main JIRA ...

• cloud
• jira-service-management

I need to pull in the links to any attachments in the Jira ticket. Is there a way to do that with this add on?

• cloud
• jira-service-management

I have 5 Service Desk Project. I want to enable self registration for all customers. But I want each customer to see just the projects they registered under. Currently, when you register under Projec...

• cloud
• jira-service-management

It seems that the rule is not working. I can't find the problem with it. It seems that it's correct but sometimes the organisation is still not mentioned and the ticket is assigned to unassigned 

• cloud
• jira-service-management

I have several rules that create epics at specific times and other rules that create sub-tasks for those epics. My problem is, I cannot find a way to assign the sub-tasks watchers to those of the par...

• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• watcher

...etting JSON errors. Any help would be much appreciated! {update: { "fields": { "customfield_10500": { "hasEpicLinkFieldDependency": true, "showField": true, "data": { "id": 449363, "k...

• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-management
• json

Hi, One of the agents from our Servicedesk doesn't receive any mail notifications. The issue is only specific to him within the project. He is only receiving notifications from Confluence. Followed ...

• cloud
• jira-service-management

Today our service portal suddenly changed the font to Times New Roman. While the Confluence view for the article is fine, our customers see all content in Times New Roman. A web search resulted in t...

• atl-rvw
• cloud
• jira-service-management

I would like to display just the "Time Spent" field on the screen for transitioning an incident in our workflow.  However the only way I have found to get the "Time Spent" field to display for t...

• cloud
• jira-service-management
• screen
• time-tracking

When viewing a knowledge base article in Jira Service Management and the same article in Confluence, the font-family used in Confluence is a sans serif font while the font in Jira Service Management ...

• atl-delete
• atl-rvw
• cloud
• confluence
• font
• +3 more tags...

Good morning, could you tell me how to configure Jira Servidesk so that I can see the texts in readable format? I attach an image of how I see it now Thank you very much!  

• jira-service-management
• jira-service-management-server
• server

Hi Team, Can we use the Rest APIs of Jira Software in Jira Service Desk, when we have installed only Jira Service Desk ( v4.0.0.)?   Thank you.

• jira-service-management
• jira-service-management-server
• server

Hello, I've been trying to find a solution for my problem, unfortunately without much success. Maybe someone here can help me a bit. So, I have two object types in Insight. One object from object t...

• insight
• jira-service-management
• jira-service-management-server
• server

Hi everyone! We are currently using automation for jira to transition issues that have been in a waiting for customer state for 14 days to resolved. This works perfectly except that a resolution dat...

• jira-service-management
• jira-service-management-server
• server

So, let's say that I invite the specific user to be a customer in my JSM project. When a user is invited he/she will get an invitation via e-mail in a form of a clickable link. Once the link is open...

• cloud
• jira-service-management

Hi ,   Currently my customers are creating tickets through email method, they are using below format in subject line to create ticket.  Subject line will have priority of the ticket. So i...

• cloud
• jira-service-management

Hello,   I want to put restriction on date time custom field in Service Desk porta for users. Like users can't put previous date and only can put upcoming date. Anyone knows how to do this ? ...

• jira
• jira-service-management
• jira-service-management-server
• jira-software
• new-to-jira
• +2 more tags...

I am trying to create a simple automation task to remind customers if they have not replied to their issue within a certain amount of time. status = "Waiting for Customer" and updated < "-2w" Th...

• cloud
• jira-service-management

Is it possible to replicate the resolution field going to public comment box? or how the customer can view the resolution field?

• cloud
• jira-service-management
• next-gen

Hello, Is there a way through API to tell what fields are required on a specific issuetype?   Thanks!

• cloud
• jira-service-management

Hi All, Recently we moved to Jira Cloud from Server. We have enabled CSAT now in JSM. But I am noticing an issue with the CSAT emails that get sent to our customers. The primary language should be...

• cloud
• jira-service-desk

I would like OpsGenie alerts and incidents to tag devices within Jira Insights. Is that possible?

• asset-management
• cloud
• insight
• jira-service-management
• opsgenie