Jira Service Management

Hi I have been trying to add our documentation on the service desk portal. I was so excited that we could link different spaces now but somehow I don't see the "Add category" on the side bar anymore...

• cloud
• jira-service-management

When I signed up for Jira it asked me to choose a team URL, however for whatever reason it didn't save so now I seem to be stuck with the "team-34287429837.atlassian.net" domain.  Is there some...

• cloud
• jira-service-management

We have configured severity field in our defects in Jira and there are duplicate entries of SEV 2 and Sev 4. Is there any way to delete those entries from the list.

• jira-service-desk-cloud
• jira-service-management

When I try to edit our i see the message: you can't edit the workflow draft. This message it it becuause i don't have the correct permission? Thanks! 

• cloud
• jira-service-management

Hello everyone, The token and clientKey context variables in ACE are empty, and I cannot properly test my app in development due to this. What can I do to generate these.

• cloud
• jira-service-management

Dear all, We have a strange behaviour in our service desk project. We have actually our sprint board which is showing issue as TODO status but the card lable show the issue as completed which is re...

• cloud
• jira-service-management

Hi, I'm trying to create an automated process that syncs the organization and users from our legacy software to JIRA and when I send a payload with information Jira is creating the account with the s...

• cloud
• jira-service-management

I have a next-gen project and I want to make a requirement that when an issue is marked "resolved" that certain fields have to have a value selected (i.e. cannot be empty).   I know how to set...

• cloud
• jira-service-management

I have connected  to jira using an Azure logic app to get a list of projects,  that works & gives me an id of 10000 in the return payload for  a project i created i then want to g...

• jira-service-desk-cloud
• jira-service-management
• rest-api

Hi,  I have a number of Service Desks Projects for my multiple clients.  But when trying to create customer reports I have different options. In the projects I have set a time to resoluti...

• cloud
• jira-service-management
• report

Hello, guys! is there a way to check how many tickets were open via: 1. Customer Portal 2. Email request 3. API   I want to check which way is more convenient for our customers. thanks!&n...

• cloud
• jira-service-management

Hi, The free tier supports upto 10 users but when adding 5th user to a project getting error.  Thanks, F.

• cloud
• jira-service-management

Hello Atlassian Community,  Currently in the company i'm working for, we have Jira Service Desk, Jira Core and Confluence. We are looking into moving everything to the Cloud versions, and one ...

• confluence
• jira-core
• jira-service-management
• jira-service-management-server
• migration-customer-care
• +1 more tag...

Hi, Do you know the way to configure extend the limitation for Queue Jira Service Desk project / Server Management? I create the queue and got this error: "You've been busy! Your project has reache...

• jira-service-management
• jira-service-management-server
• queue
• server

Bonjour, Lorsque je souhaites ajouter une adresse email d'un client à JIRA pour qu'il puisse nous contacter, JIRA refuse la création de celle ci.   Je reçois un message d'erreur qui indique :&...

• cloud
• jira-service-management

Can I add a customer automatically by just entering his email address as the author of a ticket? Background: The tickets are automatically created by a email forwarding from our service mail address...

• cloud
• jira-service-management

Hi, When I write into "Internal note", this also write the same text into "Reply to customer" and converselly. Where configure to break the link between Internal note and Reply to customer ? Thank...

• cloud
• jira-service-management

Hi all, We have a client who is also using Jira Service Desk to log tickets internally, however when logging on they use SSO from within there company.    I have added them as a customer ...

• cloud
• jira-service-management

HI All,      Looking for some help with my new instance of Jira Cloud.    Starting to rollout Jira Service Management internally to my team. We currently work with an MS...

• cloud
• jira-service-management

I want to know  if I can do an xml backup of JIRA 7.0 and upload into the Cloud system without issues.

• cloud
• jira-service-management

I currently have: two customers, two JSM Cloud service projects, and two Confluence spaces of Knowledge Base type. Right now, customers from cust A searching the KB can see articles targeted for cus...

• confluence-cloud
• customer-portal
• jira-service-management
• knowledge-base

I want to download, install and prepare a data center instance in our environment. Is there a way to get 1 license to do this and then when i have it all setup, purchase the block of licenses i need ...

• jira-service-management

Hi! I would be interested in having a new feature implemented. This feature would suggest articles in Confluence to customers, based on the info obtained from the request form Unfortunately this f...

• cloud
• jira-service-management

Hi community, I have a script which is supposed to create a log of all external comments during an event listener. Here is my code: import com.atlassian.jira.component.ComponentAccessor import co...

• jira-service-management
• jira-service-management-server
• server

This question is related to Jira in general, but I was wondering is it possible to copy web links (external) on the issue into another issue by using Automation for Jira? I was digging through the J...

• automation
• cloud
• jira-service-management