Jira Service Management

Initially had a report that a user had an invalid email address when trying to import XML back up. Discovered the user email had a space at the end so resolved that issue and did a new back-up. ...

• cloud
• jira-service-management

I notice there is a "Slack integration" in Project Settings. We are big-time Slack users. Does this mean that our users (employees) could open tickets/issues through Slack using Jira natively or with...

• cloud
• jira
• jira-cloud
• jira-service-management

I have a particular issue type (i.e. Problem) which only internal users create, so there is no form on the portal to raise this issue type.  These issues can be associated with customers (via th...

• cloud
• jira-service-management

Hello,   I configured my Jira Desk project to only allow customers I added to access the portal. One of them already has an Atlassian account with her own organisation and cannot access my por...

• cloud
• jira-service-management
• licence

Hello all, we are using Jira Service Management as a cloud solution. We have support agents that handle tickets in several projects. Each project is designed for one customer. The customers are in ...

• cloud
• customer
• customer-portal
• jira-service-management
• request

Hello, We are using JSM Cloud Premium and we are building out our OpsGenie integration that comes with JSM. I am wondering how users from JSM are allocated to use OpsGenie? thanks, -wade

• cloud
• jira-service-management
• opsgenie

Hello, I have a Jira Service Management associated with a certain domain.   Now, our company has changed its name and domain, and we want to continue our JSM projects with the new domain. ...

• cloud
• jira-service-management

About a week or so ago I did some maintenance on the system. Updated core to 7.10, and Service desk to 3.1.10. Did some re-indexing and now my project keys in service management are randomly incremen...

• jira-service-management
• jira-service-management-server
• project
• server

Hi, I am following the pages in the links below to add and delete organizations but the organizations do not appear in my Service Projects as outlined in the links. https://support.atlassian.com/ji...

• cloud
• jira-service-management

So, I am a bit out of date on versions, but we are running JSD 4.3.2 / JS 8.3.2 I have support staff added to jira-servicedesk-users application access. I have developers added to jira-software-use...

• jira-service-management
• jira-service-management-server
• server

Hello Team...I am trying to work on a global rule (not Legacy) that will reopen a closed or resolved ticket if the customer (not agents) comments. As we are trying to move all Legacy rules to new aut...

• cloud
• jira-service-management

I need a query that brings back a current QueryID as well as any items that have this item in the relates to link or is loaded as a relates to in the item.

• jira-service-desk-server
• jira-service-management-server

Hi, We recently moved over to the new Jira view. For some reason, we cannot delete our own attachments from the attachments section. See screenshot attached. The deletion works fine when we...

• attachment
• cloud
• delete
• jira-service-management
• new-issue-view

Hi,   In business side, my users fill a form to ask some hardware, in JIRA. In the form they have to fill there manager who had to accept the demand. In tech side, I have a basic form, with t...

• approver
• cloud
• jira-service-management

I have Jira Service Management link to a knowledge base in Confluence. When our customers create a ticket, the system automatically links relevant knowledge base articles. This is great, but they are...

• cloud
• jira-service-management

Hello everyone   I am receiving many queries about Jira service management and insight from my clients, but always they ask about device discovery. What tools or how are you fulfilling  ...

• cloud
• insight
• jira-service-management

Is there a way that users from a specific domain can be add automatically to an organization? So I add company x @domain.com to service project x. Then I would expect that all users coming from that ...

• cloud
• jira-service-management

Hi all, I have configured a request type that asks quite a lot of questions of the customer, so there are quite a few custom fields on the form. When the customer fills in the form, they provide the...

• agent
• cloud
• forms
• jira-service-management

Can I create automation rule for round robin assignment on Server/Data center? I found it easy in cloud but I am not able to set the proper "Then" action  assign issue to "a user in predefined...

• jira-service-management
• jira-service-management-server
• server

There's no support for using time-function in Jira in these reports? Any plans to add them?

• addon-jira-timesheet-plugin
• cloud
• jira-service-management

Hi,   I've been looking at the Insights app to plug into Jira Service Management (Cloud) and the app has installed, but i can't find anything on running an auto discovery tool/agent for on-pre...

• addon-com.riadalabs.jira.plugins.insight
• cloud
• insight
• jira-service-management

After the customer submits their request via the portal, the reporter is populating with the value Anonymous and the customer then sees an Access error stating they do not have permission to view the...

• cloud
• jira-service-management

I followed the guide https://confluence.atlassian.com/jiracore/setting-up-oauth-2-0-integration-1005784173.html , but I can not find these scopes https://outlook.office.com/IMAP.AccessAsUser.All&nb...

• jira-service-management
• jira-service-management-server
• server

Hi Everybody, after inserting a mandatory two level cascade selection list, I am no longer able to get a ticket automatically by eMail and I get this error:"Configured request type has too many visi...

• cloud
• jira-service-management

Hi there!      The (small) company I work for recently started using Jira Service Management.  We've sort of been using it for something a tad different than its intended purpose...

• cloud
• html
• issue
• jira-service-management