Customer cant download attachments without signing up

[Ross Wicks]

The issue I face is as follows:

• A Customer creates a request via email. The Customer is not signed up to Jira Service Management and there is no intention for the Customer to ever do so. 
• An attachment is added by the Agent under "Reply to customer" section. 
• The Customer receives a link to download the attachment via email but in order to do so he/she must create an account and sign in order to retrieve the document. 

Is there any way around this?

[Boris Berenberg - Atlas Authority]

We offer attachments in emails up to 21MB if you use Notification Assistant for Jira

[Jack Brickey]

If you are interacting with the customer via email you should place attachment into email response.

[Liam Green]

Hi @Ross Wicks 

Welcome to the Community!

Currently that isn't possible out of the box with Jira.

There is a suggestion for this that you can watch and vote on here.

Our business uses a Marketplace app called Email this Issue, it has this functionality so you may want to look into it.

Hope that helps

Regards, Liam

[Matthias Gaiser _K15t_]

Hi @Ross Wicks,

welcome to the community.

Unfortunately, I don't think this is possible at the moment. You can vote for the feature request here: https://jira.atlassian.com/browse/JSDCLOUD-4222

Cheers,
Matthias.