Community resources
Community resources
Community resources
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Jira Service Management
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Goodday, So, I figured out adding emailaddresses in CC in mailcommunication, is adding those CC into the request participants field and inviting those emailaddress automatically as customers...
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When the customer creates a request and enters a value in a custom numeric amount field, I would like to ensure the value presents with a decimal followed by 2 digits. I tried to edit the value with ...
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He editado un flujo de trabajo inactivo, ¿Cómo puedo pasarlo a acativo?
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Hi community, I have take a script for mailhandler from scriptrunner but it seems not to be working. When email are entering, it is commenting. Here the code below, I have change the ProjectKey and...
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Hi all, Some customers say they are not receiving E-Mail Notifications even though they are turned on for these issues. Unfortunately, this cannot be reproduced on internal tests, for us they...
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Please can someone help me ? Deploying my jira ACE app to heroku has been a hassle. I followed the documentation in the ACE readme page on Bitbucket. The build was successful but when I run the app,...
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On a fresh JSD (Jira Service Desk) test project (Enterprise Jira v8.13), how would I set up an automation like this? When: Ticket created via incoming email If: Sender's email address is "the...
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I am currently using JSM Standard plan linked with Confluence Free plan for my customer portal and knowledge base + support requests – it's for an internal product help center. I'm now considering wh...
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How can I change the default of the issue type from Task to Story in a CVS Import?
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Salutations, I'm new to Jira Service Management (it's like I found a swiss army knife with a million different parts :) We have our cloud instance integrated with Insight for asset management as our...
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Attachments not browsing when doing a csv Import in a classic project for the issues which were in first place extracted from the Next Gen project. Steps : 1) Exporting issues f...
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Hi, My company uses a Jira Service Desk project as a support portal for our users. Users submit tickets for feature requests and bugs. Is there any Salesforce integration for Jira S...
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Hi There!!! I usually organize our clientes/users by "Organizations", so that they can follow and interact with their respectives issues (or regarding issues from their organizations) by our...
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I've went to Settings from the Jira Service Management page. I don't see the options that Atlassian has explained in their 'how-to'. Any help on how to delete a customer would be appreciated since th...
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I am testing with Jira Service Management (cloud). I am adding a second "service" and I use the Create Service button, fill in the information, and click Create. It returns "We couldn't create...
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As part of our security measures to rotate passwords, Does anyone know if there is a way to bulk change all the email addresses I have in our Jira service management instance. Your answers or sugges...
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We have a requirement where every Access request has to be audited a year after the issue is closed, to verify if the user still needs the access. I have created a filter that pulls in everythi...
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Hi, wie currently are on Jira Software an we used the official docker image to get it up and running. So everything works as expected. We use it mainly for software development but also to manage cu...
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Hello everyone We tried to use the new Service Management Tool from Jira, which is amazing. We customized some stuff, the only thing I cannot find is, where we can change the picture, ...
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Hello, I have a Jira instance where when browisng the users, I get also the list of clients, that have made a ticket in our servicedesk, how can I limit the browse users to just Jira users?&...
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Please help me with finding the active agents account in JSD.
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Generally we are getting tickets through user's email in service desk when user raise a ticket through mail or service desk portal based on user email domain the ...
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When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing. However, if you are just a Service Desk Team member (user project role), you do...
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Dear Community I am new in Jira Service Mgmt and lost in documentation for the following setup 1. external customer sends an email 2. Jira Service Mgmt get's it 3. Jir...
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We are evaluating the use of JIRA Service Management, in combination with Atlassian Access, for enquiries in our university library. For GDPR purposes a requirement is that personal data, and enquir...
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| July 29, 2025 5:22 PM PDT | ||
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