User (customer) cannot approve the request

[Oksana Vyzhutovich]

Hello guys,

We have a strange situation with the approvals.

User (customer) can't approve the request, but if I go under this user - I can do it

Both of us use the Chrome browser

Do you have any ideas about what can be wrong?

[Daniel Ebers · Accepted solution]

Hi @Oksana Vyzhutovich

this sounds to me like the Chrome's installation is disturbed/broken in some kind.
Probably due to a plugin in the browser blocking some kind of content, probably just a coincidence.

Has the user suffering from this error message the option to try a different browser?
I am pretty sure this will show that Jira is okay but the browser the culprit.

Cheers,
Daniel

[Oksana Vyzhutovich]

Hi Daniel, yes, finally we found that it's problems with the Chrome's installation

Thank you for your answer,

Oksana

[Liam Green]

Hi @Oksana Vyzhutovich 

What error is the user getting?

Thanks, Liam

[Oksana Vyzhutovich]

[Oksana Vyzhutovich]

Sorry, I don't have any better screenshots

[Oksana Vyzhutovich]

He says that he can use the Service Desk, go to tasks but when he comes to this specific page, it freezes and he can't press any buttons or leave a comment
I can't repeat this error because when I go to the same page under this user everything works well

I've taken two more screenshots of the page