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Jira Service Management
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Hi, Our organization provides software support to a number of separate customers in Jira Service Desk. Currently, for all of our customers, we require that a user create an individual account to be ...
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I am trying to run a test import into my Jira Service Desk (Cloud) via JSON. I get an error on invalid Project Type. I can Manually create a Service project, but I need to migrate f...
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Basically, Jira Service Desk lacks a lot of basic functionality from the customer portal being poor to the responses to reporters not including the thread of the email. Some might say, well there's ...
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We are creating a help desk for HR. They will be the agents handling their own tickets. I am creating a rule that says, essentially, if a new employee is being onboarded and he or she is fulltime, ro...
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I am trying to configure the available fields for each request type when I click the Create button in the agent view. When I click on the Configure Fields drop-down I get two columns of fields with c...
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I'd like to set up an alert or a mechanism to highlight to JIRA Jira Service Management agents that Jira Service Management Mail Handler status has received a Failed status message. Curr...
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I have a request type with a custom field (customfield_12401) (type Select field Single select) and then a scriptrunner issue picker field (customfield_14700). Customfield_12401 is filled in the iss...
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Hi there, I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option ...
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When we reply to an email posted ticket, our customer can post another answer directly from that email. The problem is that, sometimes, we can't see this answers on Jira. We setted as email t...
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I need to close related issues from Jira Service Management when a sprint is closed in Jira Software. How to do it? As i did now and it doesn't work (see screenshot).
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We use Contact Form 7 and all the settings are correct. I tried sending it to a different mail and it works fine. What can be the problem here?
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I have created a new classic project in Jira Cloud and need to know how to limit the status (or columns) available to just those in the board. these are the dropdowns that allow me to move the jira t...
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Hi Experts As we all know ticket search is not good in JIRA ServiceDesk Customer portal - right now if we specifically provide issue number with key(IT-123) - it searches while it doesn't if we only...
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I can't find the supported browsers for Jira Service Management (Cloud). I am assuming it is the same as Confluence (which I managed to find https://confluence.atlassian.com/cloud/supported-brow...
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Hello, I'm trying to integrate JIRA Service Desk and JIRA Software (two different URLs) Can this be done? Should I install use a thrid party app from marketplace for this? If so which app will get th...
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Hello, I have two users in one project and I would just like these users to be able to see the tasks assigned to them and not all the others task from the project. Could ...
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I'm getting ready to deploy the Customer Portal into my internal helpdesk operation. It looks pretty basic now, but that's fine. I can't see the name of my requests. It looks like the request name i...
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What size should an avatar for a project be ?
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I have created a issue type that requires the Requestor to select an Approver. This part seems to work fine and I can even get JSD to send the Approver a email notification. The problem i...
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We like the simplicity of the Service Desk Widget. However, we're unable to use it, because it places itself over an existing chat button on our front page. We're unable to change the location of the...
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Do you have follow up questions from one of our lighting talks? Well you've come to the right place. In the coming months we'll be offering various lighting talks on the topic of Jira Service Managem...
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I want a reliable re-open report to track tickets that works in tandem with the automation rule: When a customer comments on a closed request → then reopen the request So far we have been usi...
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I'm new to Jira and am currently working on setting up our change management workflow. I see we have an approver and CAB field available but I am struggling to understand how to update the list of ap...
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Working on setting up Jira for my org... We want to set up the GSuite but aren't ready for it to email everyone accounts. Which it looks like it does? Is there a way for it not to email? Or am I mis...
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A few weeks ago, i have createad a automation rule to set a specific approver in my tasks. This change should only be applied to one single project, but something went wrong and it was appl...
Atlassian Community Events
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| June 12, 2025 8:08 AM PDT |
