Jira Service Management

Is it possible to run/install Jira Service Management on a disconnected/offline environment? If so, how can this be done? 

• cloud
• jira-service-management

I am having problems trying to get my new members to appear in the assignee box. I send out the invite and they accept. Nothing appears. I have to re-invite and then they show up as accepted. I have ...

• cloud
• jira-service-management

• jira-service-management
• jira-service-management-server
• server

I have 2 projects : one Jira Service Management project named CSM one Jira Software project named NALO   In the advanced issue search, I want to filter the database to keep the CSM issues ...

• cloud
• filter
• jira-service-management
• search

We have run into some issues with our Knowledge Base content which displays so well in Confluence, when displayed in Service Management, the unfathomable but hard-coded 600px-ish page width makes ima...

• cloud
• confluence
• jira-service-management

Browse Project Permission is set. Some agents have no issues. Other agents for some reason cannot @anyone in comments and cannot find other when they go to add them as watchers.   Strang...

• cloud
• jira-service-management

Hello.   We're setting up a service desk through Jira SM Cloud, and to filter out some of the tickets that might come through we've setup a knowledge base in Confluence that are related to our...

• cloud
• jira-service-management

Hello! I am having a difficult time using the Automation for JSD to work with some date time fields and plain text custom fields. We have a few date time custom fields, which is populated by a scri...

• automation
• cloud
• custom-field
• date-time
• jira-service-desk-cloud
• +1 more tag...

Hello, I am facing an issue with the dancing of fields whenever I open an issue on the portal until all the run validators' behaviors ran successfully fields keep on showing and hiding. Initially, ...

• behaviours
• cloud
• field
• jira-service-desk
• jira-service-management
• +3 more tags...

Customers at present log tickets via email or the portal. How do I turn off email so that the customer is forced to use the portal to log tickets?

• cloud
• jira-service-management

I'm looking to crate ticket options that are dependant on the options previously selected. For example, if answered yes, show question two Question 1 = Yes Question 2 = Show or, if answered no, ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Greeting, I'm looking for ideas on how to handle vacation/sick leave days for my JSM agents. I have ~18 JSM projects and 7 agents, I saw some apps in a marketplace, but always want to explore first ...

• cloud
• holiday
• jira-service-management

Currently we use Jira Service Desk in version 4.13.3. We updated on this version shortly. I created a new service desk project by shared configuration of another project. The new projct has set Eng...

• jira-service-management
• jira-service-management-server
• language
• server

Hello all, I'm getting the below error on one of the standard automation rules. The validation on the rule seems to work fine, but get the error when a customer replies to a closed ticket.  

• cloud
• jira-service-management

Hi,  Maybe a strange question.  First some background on why do want to have certain projects be invisible in the main portal.  I am trying to find a  good solution to make the...

• jira-service-management
• jira-service-management-server
• server

I am trying to create a webpanel with a quick button as show in this link .They have used java script api to complete it,but I didnt understand how they are able to link app descriptor,heml page...

• api
• cloud
• java
• javascript
• jira-service-management

Can not create Email request. No changes were recently done.   Got this error. request could not be created. Please check the fields have been correctly filled in.   Summary and Field T...

• cloud
• jira-service-management

Bula (Hello) Question 1: we have a use case, where i am evaluating the use of JIRA Service Management for one of our new Projects. Basically, we have a few monetary fields that I can create as custo...

• bulk-edit
• cloud
• formula
• jira-service-management

Hello, I need to add a customer to an organization that is internal (shares the same email address as the portal).   I have a problem adding one particular customer where I get an error "...

• cloud
• jira-service-management

I've been trying to create a read-only field to use for notes on my transition screens and the issue view screen. I was hoping to just create one field that I could edit (using automation rules or po...

• jira-service-management
• jira-service-management-server
• server

I am able to successfully authenticate with a token using a WebHook in Jira Automation. I have a workflow transition that would be better home for this WebHook. There is a trigger WebHook Post funct...

• cloud
• jira-service-management

Boa tarde. Estou tentando criar um filtro para saber o backlog do mês anterior, criei o filtro usando a regra abaixo: "Grupo Solucionador" in ("X", "Y", "Z") AND created <= startOfMonth() AN...

• cloud
• jira-service-management

Como crear un filtro para ver de todos los casos que tengo asignados los que tienen una respuesta del informador pero no tiene respuesta de la persona asignada?? gracias.

• cloud
• jira-service-management

How to enable the creation of tickets through email having a type of requirement that only has the summary and description fields mandatory? Thanks you.    

• cloud
• jira-service-management

Hi guys, I'm trying to move issues from one project to another setting the watchers once moved without automation but seems to be no transition in any workflow for that. Is there any other way w...

• cloud
• jira-service-management