Hello, I am trying to make some Custom reports and struggling to have the desired results. We have one Project in Service desk, and we have created Organizations for each client we have. We are fil...

• cloud
• jira-service-management

Após a atualização vejo que tenho duas automações que apresentaram problema. Um o texto vem errado "Esta item requer sua atenção. " e não consigo mais achar onde alterar.   Outra é um alerta ...

• cloud
• jira-service-management

Hi, I'm trying to enable ITSM template for Jira Service Desk (Service Management) according to: https://community.atlassian.com/t5/Jira-Service-Management-articles/UPDATE-The-Early-Access-ITSM-...

• atl-rvw
• cloud
• jira-service-management

Hello!  I created a Service Project and set up and added the configured screen. I also configured the issue. Here I added an addition tab where I added some advanced custom fields.  ...

• cloud
• jira-service-management

Hello! We have Jira Servicedesk (Server Edition, version. 4.5.4 with 3 agents and we have troubles with request creation via e-mail. Personal 'Other' e-mail channel was configured. I deleted this&n...

• jira-service-desk-server
• jira-service-management-server
• server

http://joxi.ru/52awlQ0UkgBOor

• cloud
• jira-service-management

I am trying to change the description of my newly created portal groups. However, I do not find anywhere an "Edit" button for the description - or similar functionality. How can this then be done? ...

• cloud
• jira-service-management

I would like to transfer a number of incidences generated(in jira) from one project to any other; is it needed any permission for that? is there any jira guide about how to do it or anybody knows if ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

When creating user facing articles that have a lot of information and images, we use the "Expand" macro.  This is a great macro as it condenses the articles down extremely well so the customer ...

• jira-service-desk
• cloud
• confluence
• confluence-cloud
• expand
• +1 more tag...

Help. Many cards Haven't comments section. How can i enable the comments???

• comment
• jira-service-desk
• jira-service-management

Hi, One of the customer is unable to access the customer portal for viewing/raising new tickets. Earlier he used to raise issues and monitor them but recently he couldn't access the customer portal....

• cloud
• jira-service-management

Hi, Wondering if Jira SD has functionality to create and track child Incidents in case of issues with widespread impact. Appreciate any inputs on this. Thanks, Mrinal

• cloud
• jira-service-management

Can i edit the "Thank" Page after a customer create a ticket?? Because i don´t want that a user can go Back to the Help Center. 

• cloud
• jira-service-management

We're setting up several help desks (HR, IT, etc.) The default email address that appears to be autogenerated works fine.  But the default email address goes to a name that includes the project...

• cloud
• jira-service-management

As there is no ability to import tested project changes into a production environment, what is the recommended development and change control process for Jira Cloud? Repeating the build steps perf...

• cloud
• jira-service-management

My customer reported that the invitation EMAIL was not received and I cannot find how to resend for him, can you let me know how to do it?

• cloud
• jira-service-management

Hi,  We've recently deployed JSM Cloud for our organisation, and we're having issues with email notifications on issue events. Permissions/Notifications Schemes and user profile settings have a...

• cloud
• jira-service-management
• notification

How can I import customers into a JIRA service desk? Is there any limit on number of customers? are they shared between different Service Desks in the same instance?

• cloud
• jira-service-management

I have a link to my portal in my website, I am fully able to customize the href that is being forwarded to the portal. I want to pass a url parameter to give value to a custom field that is hidden fr...

• cloud
• custom-field
• jira-service-desk
• jira-service-management
• portal
• +1 more tag...

Hi All!!!   I have this issue  that a customer has reported recently.  this user used to see a project in service desk portal, and now he is not seeing it.  I have review the ...

• cloud
• jira-service-management

Hello   I want to make my knowledge base public so customers can access it without login, it was enabled before but now the customer need to create an account to access the customer portal....

• jira-service-management
• jira-service-management-server
• server

Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects  --Email sent to generalhelpdesk@company.com there should ...

• cloud
• jira-service-management

I am unable to authenticate the email address in email setup. We do have an Okta redirect with our g-suite.

• cloud
• jira-service-management

I have set up everything according to the embed request forms guide, However i cannot seem to get anything to display on an empty html page. I see the widget resources loading, but don't actually see...

• cloud
• jira-service-management
• widget

When I change the time for attend a specific request type in SLA, all the timing for all this request type change. Do you know if there is a way for not change all the timing for the issues that are...

• cloud
• jira-service-management