Jira Service Management

I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents.    It is changing from a "user picker" to a "text box" but does...

• jira-service-management
• jira-service-management-server
• server

I have a user who cannot load our Service Desk forms when using Chrome. They can load the Service Desk home page, and click on our service desks, but when opening a form they get the header and then...

• cloud
• jira-service-management

Hi  I currently have 2 projects. Project A is a Service Project and project B is a Business project.   I have a couple of basic automation rules in place.    I need to copy t...

• automation
• cloud
• jira-service-management

Hello All I hope you can help.   I have an issue type with a specific approver workflow. The workflow is configured to use a specific group of approvers. Currently my setup only allows for ...

• cloud
• jira-service-management

Evening We receive issues from reporters from various domains. We have field called Company and need to create an automation that sets the this field to a value based on their domain when the issue...

• cloud
• jira-service-management

// the project key under which the issue will get created def projectKey = issue.fields.project.key // the issue type for the new issue final String issueTypeName = 'Feasibility Study' // the s...

• cloud
• jira-service-management
• key
• scriptrunner

Hello. Did you get your issue fixed already? I'm facing same issue and no luck finding a solution. I even asked to delete it but also no luck Kind regards

Is there a way to give access to email logs to agents without giving them the project administrator role?

• cloud
• jira-service-management

Temos dois clientes que não conseguem abrir chamados com a gente nos enviando e-mail ou se cadastrar no Portal de Contato.  Como podemos ver se há algum erro?

• cloud
• jira-service-management

When a lot of comments are collected, the system hides some of the messages behind a link/ line  "View 10 older comments". Users do not notice this gray line and lose the necessary comments/ in...

• cloud
• jira-service-management

In the past week or 2 I've seen that the invitation emails are not sending to any external Service desk customers. They will send ok if internal, and the resend invitation seems to work ok, but peopl...

• cloud
• jira-service-management

I use version 4.3.0 of Jira Service Desk (server) and would like to know where in the bank I can get the content from the comment field of the Satisfaction Survey? Does anyone know how to do this? T...

• customer-satisfaction
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have a problem, our desk is down for hours now and nobody answers our ticket! https://docudesk.atlassian.net what can we do?

• cloud
• jira-service-management

Hi there, is there a way to know how many customers have logged into the portal? And then to monitor that?   Thanks

• cloud
• jira-service-management

Can a customer add an attachment in customer portal once a ticket has been submitted?  

• cloud
• jira-service-management

Just wondering since I'd like to use CronMaker to create CRON expressions for Jira Automation.

• jira-service-management
• jira-service-management-server
• server

Hello , I am currently having this problem, how can I fix it?   thanks. Alper

• jira-server
• jira-service-desk

Hi,   How long is Jira free trial? can i use it after forever?

• cloud
• jira-service-management

Hello, I have the same KB space linked to multiply JSM projects and I have a Welcome email with some links to KB 'how to use Help Center' and showing to the client things around. Problem Although i...

• cloud
• jira-service-management
• knowledge-base

Hi, I just added a new status in the workflow of a ticket and i would like the customer who reported a ticket to receive an email notification when the ticket moves to this new status. Any ideas? ...

• cloud
• jira-service-management

Hello! We need some users to self register on one of our Jira Service Desks. All is configured so that works. But our users seem to need a step to step documentation on how to register themselves....

• cloud
• documentation
• jira-service-desk
• jira-service-management
• registration
• +1 more tag...

Hey Community, I am trying to create a rest end point using script runner to allow users to add comments on behalf of service management customer. Is there any tips to do that please let me know

• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hello everybody,   I have an issue picker field in my request form and I would like to run a JQL filter using the reporter chosen in the "Raise this request on behalf of" field.  &n...

• behaviours
• jira-service-management
• jira-service-management-server
• jql
• scriptrunner
• +1 more tag...

Hi, Is it possible to trigger approval workflow only in certain situations except when a ticket is moved to status x? Eg. Work estimation is above x then trigger approval workflow? Thanks Erika

• cloud
• jira-service-management

Hi all, I don't seem to be able to find a manual from Atlassian about "How to use the ITSM template?". What I'm looking for is like a 'best practices guide' which explains how Atlassian sees the us...

• cloud
• jira-service-management