Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Now that we've been switched over to the new Jira view, we can't find out how to access the list of Issue Type defined for our company which then determines the available Customer Request Types we ha...
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No Jira, quando escreve uma resposta ao cliente dentro de um chamado e insiro anexos, o comentário que o cliente recebe via e-mail vai sem anexo. Não consigo fazer com que o e-mail enviado de coment...
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Hello, Soon, my team will be moving from service desk server to Jira service management cloud (standard). I am trying to understand/clarify the functionality we may or may not lose with auto...
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Hi, Looking for a script to change the comment visibility of an issue in JSD. The comments need to be hidden from the customer after doing a migration and import via csv file. Than...
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I want to manually add all users in AAD as SSO users in Service desk. How can I do this without adding additional cost to confluence?
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I created a custom user field Reviewer: When I am trying to access it with `{{issue.Reviewer}}` I am not getting any results. My end goal is to send email to all the users in Reviewer f...
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the smtp settings do work, if we test them with a different program. An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.AuthenticationFailedExce...
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how to skip importing user and group when using " import site " from server to cloud
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I'm a site admin of our Jira/JSM/Confluence and I have administrative permissions for a JSM project and confluence space. I try to link the confluence space as a knowledge base to my JSM project, but...
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Use Case: As part of compliance and auditing for devices that are both discoverable and undiscoverable, I would like the ability to be able to pull data from our Insight asset database to survey asse...
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In Cloud Jira Service Management I am wanting to use the 'Flagged' (Impediment) field. I have added this to my edit/view screens but it is not displaying. The only way to update this field was to inc...
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What the role of Confluence People and Jira Service Management. We have a team of 6 people and we need to response on the questions and be able to close the request. Are then they are Confl...
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Hello everyone! In our company we started with Jira Service Desk for the Mexico team, we soon understood how important this tool was for everyone and we developed more projects in Service Desk, now ...
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I have a customer that needs to take data from a cascading select list field and report it on a dashboard, but the data takes up too much room. They would like to take the data from only one part of ...
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Hello, After going back and forth for the last 24 hours and reading all documentation, can someone tell me what I am missing? First, I am a Jira and Insight Admin for Cloud. I have an object ...
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Does this integration support auto discovery of cloud assets? I'm seeing a lot of info regarding discovery of on-prem assets, but does it accommodate cloud assets? Thank you.
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The business is combining a number of AD's and merging into a single AD, which means duplicated accounts. Possible to change the Assignee and Reporter etc, Can the author of the users comments be ch...
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Boa tarde, Gostaria de saber se é possível cadastra feriados no Jira Software para melhor organização da equipe. Se sim, é necessário instalar algum Plugin? Qual? Aguardo. ...
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Has anyone done or know how to script two fields, showing the date of the last comment on an issue by a Service Desk agent and a Service Desk Customer. So two separate fields with two dates, giving ...
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I am looking to setup out monitoring system (PRTG) to send emails into JSM when it detects issues. As configured, the system also send an email automatically when the issue is resolved. Ideally the '...
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So I have a project that a stakeholder wants to edit the summary and then that would then add a context value to a custom field drop down. So example I edit the summary to Business name A and this...
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We are moving off another ticking system to JSM but have seemed to have found a gap in functionality. We need to auto-assign tickets to teams based in their work hours. Team members come on and...
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I'm trying to setup a series of stepped automations for reminding a customer "hey we haven't heard from you in a while" on their ticket. Ideally a setup where we remind the user at 5 days, then at 10...
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Hi All. I would like to know if it is possible to create a custom field that when selected, it shows certain fields under it, example: When field "Back Office" is selected, the below fields are to ...
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hi I have never seen APIs in CI lists. why ??
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 4:31 AM PST |