Jira Service Management

I have upload customers in differents organizations. Sometimes this field its saved correctly. but sometimes this field is empty. What will be tha reasón of this?  

• cloud
• jira-service-management

Dear all we use JIRA SERVICE MANAGEMENT for support Tickets of our Customer. This is a project. In Jira we use a second project for our developers. we use Tempo to track our time for all tickets. ...

• cloud
• jira-service-management

I am building a service that will integrate with the Jira API, which my company uses.  I am planning to use basic authentication since this is an internal service and I have a Jira account with ...

• cloud
• jira-service-management

We have a custom filed that is a Date Time picker. We have a custom rule that creates hand-off cases when a certain case type is used.  This rule works without issue but I would like to set the...

• cloud
• jira-service-management

So I added our support emailbox, which is a shared inbox, to JSM next-gen according to their description: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-shared-inbox-to-a...

• cloud
• jira-service-management

Hello,   I wanted to know if there is any documentation outside of the Atlassian wiki that describes the service catalog and service catalog types (Business, technical and application) in more...

• cloud
• jira-service-management

Hi,  When a Request is been raised and a few comments have been added you always need to scroll down to get into the details of the request.  Is there a way to put the Details on top of t...

• jira-service-management
• jira-service-management-server
• server

Our Jira Service Management project is an internal Service Desk. I want to understand what the best-practice is when we are offboarding staff who have left the business. Should we a) Delete the accou...

• cloud
• jira-service-management

Hi,  I am currently playing around with the latest version of JIRA service management (4.15).  This is the version where voting by customers is enabled.  At the moment I am stuck on...

• jira-service-management
• jira-service-management-server
• server

Dear community,   We faced an issue with connecting our Jira to the support Jira. Our Jira is connecting to organization Ldap and when we use - dispalyName, it shows the first, second, and la...

• jira-administration
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello Members,   What is the way forward for us to keep a single email something like (support@applab.qa) as the capture email (a centralized one) on Jira Service Manager to which all users ca...

• cloud
• jira-service-management

Tenho percebido em meu relatório de Satisfação que algumas avaliações para os mesmos chamados aparecem duplicadas. É um bug ou funcionalidade? Obrigado. 

• cloud
• jira-service-management

Hello, we are evaluating to implement Insight Assetmanagement to our Jira cloud enviroment and after a research, I couldn't find an answer to my questions. Is there a limit of assets? We might ne...

• assets
• cloud
• insight
• jira-service-management

In the search bar in the portal shows a text. See image below: 'Help en diensten zoeken' Can I customize this text?  

• cloud
• jira-service-management

Hi, We're attempting to set up a new mailhandler with an MS Office 365 / OUAth mailbox. Unfortunately when running a test, the following error appears: "A3 BAD users is authentic but not connected"...

• cloud
• jira-service-management

Is there any way to restrict the end users that, they may not modify the custom fields. Like, Once the issue created,  Only the default values of assignee must be able to approve the ticket. An...

• cloud
• jira-service-management

I tried uploading a backup on a free account, but this failed due to the number of members, I think at least. However ever since I'm getting the message underneath. Ever since I can't do anything any...

• cloud
• jira-service-management

Hi all, I'm using Jira Service Management (Cloud). Today I changed the accessibility setting of JSM as following so that the customers can access the knowledge base without signing in. Jira Ser...

• cloud
• jira-service-management
• knowledge-base

We are using Jira Service Desk and we would like to modify the standard template for "Forgot Password" email. At this moment it looks like this: We would like to modify the content, button and t...

• cloud
• email
• jira-service-management
• password
• template

Hi all, Currently we have a service desk which our entire department uses. One of our teams usually take an incident raised to them through the service desk and convert it into a card in their Jira ...

• cloud
• jira-service-management

Hello Team, I need assistance here. Based on my past question asked here, it is possible to add 2 teams in the same service project. The other team/teams can create their own issue types which can...

• cloud
• jira-service-management

Hi Community, As I know Jira will not process emails from junk folder and only from inbox. But in the situation which I moved an email from junk back to inbox, would it be able to process that one? ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Community, My automation doesn't work when my co-agent is the customer. but in the normal customer, its pretty working.  

• cloud
• jira-service-management

Hi Community,   How can i remove the None option to select the urgency field.

• cloud
• jira-service-management

I am trying to calculate the SLA Success Rate using Met and Breached with the following logic.    SLA Breached = Number of tickets breached (Time to resolution breached = True) / total n...

• cloud
• jira-service-management