Jira Service Management

Hi, and thanks for helping. I have discussed this before and thought the problem was solved but turns out it's not. All setting to my knowledge are default.. I really don't know enough about this pla...

• cloud
• jira-service-management
• resolution

For my service tickets that are waiting for customer for more than 3 days, I would like them to be closed automatically. can someone please help?  

• cloud
• jira-service-management

Hi   I would like to create a Category under the Group I create in my Portal. I have one button for Website and One for Helpdesk under Website, I want to have Bugs ----> and then sub-cate...

• cloud
• jira-service-management

Hi Folks, I need a script to get attachments for groovy to use in Create Validator script. My purpose is to get all attachments which attached to the issue while creating in Customer Portal and che...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• jira-software

When alerts get created in Ops Genie from the integrations i have added, how do i configure the error message so it allows the person dealing with it to understand the issue in an instant? We have a...

• cloud
• jira-service-management
• opsgenie

Hi I am with SDG and investigating the reason why some of the emails are bouncing back and getting errors.  Please see attached folder with screen shots and small videos about them. Thank you ...

• cloud
• jira-service-management

Our automation rule failed to send on the past couple of issues. Up until yesterday this action has worked flawlessly. This is the error that was shown in the audit log: "We received a transient e...

• cloud
• jira-service-management

Why is this a default report that I can't even delete? The customer satisfaction reports basically can't be enabled if they're public to all agents in a project. Is there a workaround with a plugin?

• cloud
• jira-service-management

We asked Atlassian, “Does their next higher version of Jira SM provide for more email integration functionality? Atlassian said, “This is already exists. See the "Receiving requests by email" in thi...

• jira-service-desk

We have multiple service desk projects, one per customer. We've configured them so that every customer have access only to their respective project. But when clicking on filters in customer portal th...

• cloud
• customer-portal
• jira-service-management

We use Insight Cloud. How can we get data from Insight Discovery to our cloud instance? The discovery type is xml but Insight cloud only accepts csv. The documentation "Insight for Jira Cloud" onl...

• addon-com.riadalabs.jira.plugins.insight
• cloud
• jira-service-management

Hello,  How do I make the area for 'Type a comment...' on an iPad bigger so I can handwrite notes with an Apple pencil? The area is only 2 lines tall and I don't see how I can drag it bigger.....

• cloud
• jira-service-management

I have a scenario where I want to run an automation rule based on a transition... the status doesn't change so I am trying to access transition properties to identify the transition the user clicked....

• cloud
• jira-service-management

Need to deactivate the current active workflow and make a current inactive workflow active.

• cloud
• jira-service-management

Hello! WE have problems with notifications coming to our organization mail, which is used to create issues, so every time agent or customer comment issue - new issue created. How to disable these not...

• jira-service-desk-cloud
• jira-service-management

Hi All. I'm currently having issue where if a customer replies on an email, JIRA creates a new issue. I need assistance please, I would like to know how I can create a rule that would prevent that ...

• cloud
• jira-service-management

Is there a way to auto assign issues during specific hours of the day only?

• cloud
• jira-service-management

It is my understanding that effective 3/31/21, if we have a Service Management Cloud Premium account, we should automatically have a new version (integrated?) of Insight. Nothing appears to have cha...

• cloud
• insight
• jira-service-management

Hi Does anyone know what happened I could not find the app Regards to Insight - Asset Management cloud link    

• cloud
• insight
• jira-service-management

I need JQL to get all the issues which was created in first 0 to 3 days of the month.

• cloud
• jira-service-management

We want to set up 2 different service management projects in the same JIRA instance. It seems that the standard set-up for service management is so that the service management projects share a couple...

• cloud
• jira-service-management

Hello, my JIRA SD (service desk) is KO, i can't connect it.  I must to connect to jira SD in No SSO to enter login and password administrator. Can you give me the URL for this connexion mode i...

• jira-service-management

Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets? I read about some old articles about adding a link, but ...

• cloud
• jira-service-management

Hello! What is the step by step to access  CSAT assessments on my platform?

• cloud
• jira-service-management

Hello, I want to see how I can restrict the number of tickets a client can open? My organization provides different pricing structures for clients based on the number of tickets they can open. Has a...

• cloud
• jira-service-management