Community resources
Community resources
Community resources
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Jira Service Management
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I am working with the conection the Api Jira Atlassian with the Google Sheets. That is work. But the problem is make the "ingesta" or take the information about de Time to SLA and write in the Google...
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We have an automation set up that when we change a specific field to a specific value that issue will be cloned to a Jira software project and a number of fields will be copied over with it. We are h...
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Is it possible to allow a standard user the ability to view open tickets for their team?
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I would like to assign a request to a queue based on the nickname the request was emailed to, contained in the header of the original email. A customer emails a request to the nickname assigned to t...
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Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical ...
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Hello, everyone! So...I got a custom field - type: Select List (single choice) - and I would need to hide the information deppending on the user who are logged in. An user could only see one specifi...
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We are looking at migrating from Server to Cloud. We have started designing our new cloud instance and I am flabbergasted that basic functionality such as being able to send documents to our customer...
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Como faço para configurar SLA para um ticket que foi reaberto?
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Is it possible to have an automated message for when a new issue is created that the account owner would be notified of the new ticket creation? For example; if John is the owner of Company ...
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I have a basic SLA set up for initial response time: Issue created > Finish counting when Comment: For Customers. We do have scenarios where we would be taking phone calls and making ticket...
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Hi, Is it possible to disable auto-linking a ticket when typed or included in the comment? I want to put TEST-123 and send it to the user as TEST-123 plain text only. Thanks
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...mailAddress":"<EMAIL Address>","requestTypeId":1,"requestTypeName":"Get IT help","requestTypeIcon":10627,"enabled":true,"username":"<EMAIL Address>","protocol":"imaps","host":"outlook.office365...
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Hello, I can't reach calendar option. Can't edit a calendar, can't create a calendar either. I only have "loading...., loading....loading" I don't have any error on log (atlassi...
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Removing ORG admin will delete the project associated with them
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Hello! I have several projects with various automation rules, some lighter than others. After reviewing the audit logs one of the most critical rules we have appears to take up to 13 seco...
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The reporter of the issue does not recieve email notification when issue resolution is marked as done,
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May I know how to change this caption?
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Hello, I know it might sound silly, but I'm not sure how SLA conditions working. For instance, see the sample on a picture: In order to finish a counter, all 3 criteria should be met? ...
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Hi, We just have set up a Service managment system and use organizations to make issues visible for groups of people. When sending notifications on eg. requested created or comment adde...
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Hi there, We have an issue with Attachments not showing on the customer portal. This functionality was working until last week and now doesn't work. We were able t...
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Is there a way to notify by email that Membership is not available at the moment?
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I have created a automation that gives me alert before 30 min of SLA breached. But I want to create automation rule for SLA breached before some time depending on issue priority. means for highest...
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Hi, Is there way to create a field that is on a project level in Jira next gen rather than on a ticket level? We should be able to export this field as part of the ticket export as an example. ...
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How to view copies of workflows?
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Questions: Can we rename the Priority field to Severity? Need to find out if there are separate fields for saving name, email and number; it’s terrible to have to put all of this in a free form fi...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |