Jira Service Management

I have tried several suggestions from the community on utilizing a smart value to extract a value from the description and utilizing it to create a link to an issue in an automation rule. Here is th...

• automation
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• smart-value

Olá, preciso de uma ajuda para conseguir compartilhar com a organização um filtro de um projeto restrito aos demais que nao fazem parte da equipe.  Alterei o filtro para visualização da "minh...

• cloud
• jira-service-management
• jira-service-management-cloud

I noticed that his happens on our support project:   Note: Reporters are different people, just hid their names out of privacy. This usually happens when a lot of people reply to the same ...

• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud

Could JSM set up an approval request one-time link to allow approvers to go to approve it without login the Jira portal?

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Cannot change sub categories according to selection from previos.

• cloud
• jira-service-management
• jira-service-management-cloud

We have investigated the issue and found that the message is stating “Configured request type has too many visible required fields”. We have checked the project settings and none of the custom fields...

• cloud
• jira-service-management
• jira-service-management-cloud

What's the difference between adding Customers via Channels & People > Customers using the "add customers" link, and adding them via Project settings > People using the "Add people" link? ...

• cloud
• jira-service-management
• jira-service-management-cloud

While creating an issue, it's possible to check relevant knwoledge base articles from within the issue. I know other ITSM tools offer a function where relevant articles are immediately showed while r...

• cloud
• jira-service-management
• jira-service-management-cloud

Looking for ways to automate the reporting process as much as possible. To what extent is it possible to automatically route an issue -based on categorization- to the relevant assignee? (Instead of m...

• cloud
• jira-service-management
• jira-service-management-cloud

We need to be able to have external people logging in new JSM requests through either email or the portal and, if these requests need to transition into DEV requests, we need some way to send them to...

• cloud
• jira-service-management
• jira-service-management-cloud

All issue categories are visible to customer view as well. this is a major draw back to work with customer.

• cloud
• jira-service-management
• jira-service-management-cloud

My comapny started running the itil support project, when I creat problems by the creat button in the top of the screen the problems don't show up in the reports and in the queues.

• cloud
• jira-service-management
• jira-service-management-cloud

How can I set a user picker field from database data? Both mails exist in the jira instance      

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We have a business-critical requirement to automate issues move from one project to another based on certain conditions. We are using the automation add-on in order to build the orchestration but it ...

• cloud
• jira-service-management
• jira-service-management-cloud

I get that i can create a Postmortem in Confluence through the existing templates but how are these linked?

• cloud
• jira-service-management
• jira-service-management-cloud

JIRA ServiceManagementにJIRA Softwareユーザーをコラボレーション設定する方法を教えてください。 [プロジェクト設定]の[ユーザー]から招待後、権限を許可するのか、 [ユーザータブ]の[あなたのコラボレーター]からチームメイトを招待するのか、 どちらでしょうか？ Translated to English using Google transl...

• cloud
• jira-service-management
• jira-service-management-cloud
• language-ja

We want to add an image into the text that gets send out when a ticket is raised, currently it just says;   Reply above this line. Just confirming that we got your request. We're on it. View...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone,   I would like to hear your opinion about an approach, I would like to follow when creating new workflows in JSM. Now I design workflows with all status needed, directly in the w...

• jira-server
• jira-service-desk
• jira-service-management
• server

I have various issues that have a "link" field in where the it shows links to other issues within JIRA. It is shown on my columns as well. However, when I export this to .csv with "current fields"&...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,   Just want to check your idea, can we change the URL name ?    As now my JIRA url is pointing to https://aaa.atlassian.net/jira/servicedesk/ if I want to rename to https:/...

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to do an automation rule where whenever the selected fields are changed in the software project, it changes automatically in the service project as well. Whenever this happens, I get the ...

• cloud
• jira-service-management
• jira-service-management-cloud

We are using Jira-Slack integration via Halp app. Issues are created automatically from Slack messages in the channel.  Is there a way to open/view the link in Jira to the original Slack thread...

• cloud
• halp
• jira-service-management
• jira-service-management-cloud

How to install 

• jira-service-management

Our company mail is under gmail, but with company's domain name ( xxx@company-name.com), so now under Email requests, "Connect a custom email account", if I plugin my company's mail id under gmail, i...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I need to find out the JQL query to identify the issues of a particular issue type that are linked to another particular issue type. For example, I need to find the number of incidents that are...

• cloud
• filter
• issue-link
• jira-service-management
• jira-service-management-cloud
• +3 more tags...